HT201252: Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings
Learn about Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings
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All replies
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Helpful answers
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Mar 5, 2015 6:41 AM in response to Dottegirlby Phil0124,Settings->General->Reset All Settings
This should not delete any content from the iPhone.
If that's not what you mean perhaps you can explain a bit more what it is you want to accomplish.
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Mar 5, 2015 7:25 AM in response to Phil0124by Dottegirl,Well I'm having issues connecting to wifi here at work and my phone used to be able to do this no problem. So last night I get a new phone and it's doing the same thing. I just tried doing the reset and that didn't work either. I tried a bunch of stuff yesterday and nothing changed it. It tells me either unable to join or network error. No one else here has a problem with this but me. I really thought it was something I changed on my old phone setting wise and that when my son transferred all my contacts etc that it copied my settings as well.
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Mar 5, 2015 7:40 AM in response to Dottegirlby JimHdk,Yes, when your iphone was restored your settings would have been copied as well.
Network settings are specifically cleared by using Settings > General > Reset > Reset Network Settings.
if you continue to have problems check to make sure that you are connecting to the correct network and have the current, correct password. Perhaps the password has been changed. Checking with whoever does network support at work could certainly help. Also check to see if you need to have the MAC address of your iPhone entered into your work WiFi routers.
Good luck.
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Mar 5, 2015 7:44 AM in response to Dottegirlby Phil0124,Yes, restoring form a backup may have transferred some odd setting that was there before.
Resetting Settings, and specifically Network Settings as Jim points out, may help.
If this is only happening on the work network, there may be some restriction on it which you may need to talk to the IT department about.
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Mar 5, 2015 8:12 AM in response to Phil0124by Dottegirl,It seems to be working now so keeping my fingers crossed. I think it was resetting the network settings that did it.
Thanks for the help!!!!!!!!!!!!!!!!!!!!!!!
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Mar 5, 2015 8:13 AM in response to JimHdkby Dottegirl,I think it's working now due to resetting network settings.
Thanks for the help!!!!!!!!!!!!!!!!!!
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