HT201252: Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings

Learn about Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings
Dottegirl

Q: How can I reset just setting without losing all my info?

How can I reset just setting without losing all my info?

iPhone 6 Plus, iOS 8.1.3

Posted on Mar 5, 2015 6:37 AM

Close

Q: How can I reset just setting without losing all my info?

  • All replies
  • Helpful answers

  • by Phil0124,

    Phil0124 Phil0124 Mar 5, 2015 6:41 AM in response to Dottegirl
    Level 7 (27,411 points)
    iPhone
    Mar 5, 2015 6:41 AM in response to Dottegirl

    Settings->General->Reset All Settings

     

    This should not delete any content from the iPhone.

     

    If that's not what you mean perhaps you can explain a bit more what it is you want to accomplish.

  • by Dottegirl,

    Dottegirl Dottegirl Mar 5, 2015 7:25 AM in response to Phil0124
    Level 1 (0 points)
    Mar 5, 2015 7:25 AM in response to Phil0124

    Well I'm having issues connecting to wifi here at work and my phone used to be able to do this no problem.  So last night I get a new phone and it's doing the same thing. I just tried doing the reset and that didn't work either. I tried a bunch of stuff yesterday and nothing changed it.   It tells me either unable to join or network error.  No one else here has a problem with this but me.  I really thought it was something I changed on my old phone setting wise and that when my son transferred all my contacts etc that it copied my settings as well.

  • by JimHdk,

    JimHdk JimHdk Mar 5, 2015 7:40 AM in response to Dottegirl
    Level 7 (28,565 points)
    iPad
    Mar 5, 2015 7:40 AM in response to Dottegirl

    Yes, when your iphone was restored your settings would have been copied as well.

     

    Network settings are specifically cleared by using Settings > General > Reset > Reset Network Settings.

     

    if you continue to have problems check to make sure that you are connecting to the correct network and have the current, correct password. Perhaps the password has been changed. Checking with whoever does network support at work could certainly help. Also check to see if you need to have the MAC address of your iPhone entered into your work WiFi routers.

     

    Good luck.

  • by Phil0124,

    Phil0124 Phil0124 Mar 5, 2015 7:44 AM in response to Dottegirl
    Level 7 (27,411 points)
    iPhone
    Mar 5, 2015 7:44 AM in response to Dottegirl

    Yes, restoring form a backup may have transferred some odd setting that was there before.

     

    Resetting Settings, and specifically Network Settings as Jim points out, may help.

     

    If this is only happening on the work network, there may be some restriction on it which you may need to talk to the IT department about.

  • by Dottegirl,

    Dottegirl Dottegirl Mar 5, 2015 8:12 AM in response to Phil0124
    Level 1 (0 points)
    Mar 5, 2015 8:12 AM in response to Phil0124

    It seems to be working now so keeping my fingers crossed.  I think it was resetting the network settings that did it.

     

    Thanks for the help!!!!!!!!!!!!!!!!!!!!!!!

  • by Dottegirl,

    Dottegirl Dottegirl Mar 5, 2015 8:13 AM in response to JimHdk
    Level 1 (0 points)
    Mar 5, 2015 8:13 AM in response to JimHdk

    I think it's working now due to resetting network settings.

     

    Thanks for the help!!!!!!!!!!!!!!!!!!

  • by Phil0124,

    Phil0124 Phil0124 Mar 5, 2015 8:33 AM in response to Dottegirl
    Level 7 (27,411 points)
    iPhone
    Mar 5, 2015 8:33 AM in response to Dottegirl

    You're welcome, Glad its working now.