Dan1807

Q: It says I have over 5000 pictures on my iphone when I connect it to my mac taking up 11GB of space, but I only have just over 2000 in my camera roll? All my storage is now full up. Has anyone got any suggestions please?

It is saying I have more picture on my phone but I cannot locate them to delete them. Also it says I have 4.5GB of apps when all of them totalled up doesn't add up to this amount. So all in all I now have no storage left on my phone and cannot even back it up anymore as it is over capacity

iPhone 5, iOS 7.1

Posted on Jul 28, 2014 4:00 PM

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Q: It says I have over 5000 pictures on my iphone when I connect it to my mac taking up 11GB of space, but I only have just over 2000 ... more

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  • by txforever,Helpful

    txforever txforever Mar 5, 2015 9:35 AM in response to Dan1807
    Level 1 (20 points)
    Mar 5, 2015 9:35 AM in response to Dan1807

    I managed to get rid of the phantom usage. Restoring iPhone and resetting the phone settings/data do not work for me.

    I had to move the Date on my phone earlier by 1,2,3 months and found the phantom photos in the Recently Deleted Folder. Next, I deleted the photos manually from the Recently Deleted Folder and the usage got freed up from my iPhone.

     

    Hope this works for you

  • by JojiH,

    JojiH JojiH Mar 7, 2015 11:19 PM in response to txforever
    Level 1 (0 points)
    Mar 7, 2015 11:19 PM in response to txforever

    txforever's solution worked for me.  I rolled back the date on my iPhone a few years back, went to iPhoto, deleted photos album, and there they were. Many were videos which was probably the reason for the large GB usage.  selected all and deleted.

  • by Bailante,

    Bailante Bailante Mar 7, 2015 11:53 PM in response to JojiH
    Level 1 (0 points)
    Mar 7, 2015 11:53 PM in response to JojiH

    Confirmed - worked for me too. Changed date to 2012, recently deleted folder magically got filled with photos I deleted at a time. Manually deleted them and usage went back to norm. Thanks txforever!

  • by Kwarmar,

    Kwarmar Kwarmar Mar 8, 2015 3:02 PM in response to Bailante
    Level 1 (4 points)
    iPad
    Mar 8, 2015 3:02 PM in response to Bailante

    Please explain. How do you roll back the date?  This is such a problem! I will soon be out of space on both my iPhone and iPad.

  • by Kwarmar,

    Kwarmar Kwarmar Mar 8, 2015 3:17 PM in response to Bailante
    Level 1 (4 points)
    iPad
    Mar 8, 2015 3:17 PM in response to Bailante

    Nevermind! Went to Settings -> General -> Date and Time.  OMG! IT WORKED!!!!!!! I feel like I have been freeeeeed!!!!! THANK YOU ALL!

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Mar 8, 2015 6:51 PM in response to txforever
    Level 8 (38,117 points)
    Mac OS X
    Mar 8, 2015 6:51 PM in response to txforever

    txforever wrote:

     

    I managed to get rid of the phantom usage. Restoring iPhone and resetting the phone settings/data do not work for me.

    I had to move the Date on my phone earlier by 1,2,3 months and found the phantom photos in the Recently Deleted Folder. Next, I deleted the photos manually from the Recently Deleted Folder and the usage got freed up from my iPhone.

     

    Hope this works for you

    This is a really elegant solution. How did you find it? I did not have a problem with thousands of photos, but iTunes showed that I had 41 when there were none in the Camera Roll or Recently Deleted albums. I set my system date back a couple of years and they all appeared in Recently Deleted.

     

    I would like to create a user tip based on your discovery, but as it is yours I would like your permission. I will give you credit if you like.

  • by jennwilkey,

    jennwilkey jennwilkey Mar 10, 2015 5:16 AM in response to Lawrence Finch
    Level 1 (0 points)
    Mar 10, 2015 5:16 AM in response to Lawrence Finch

    WOW. Thanks, folks. This changing the date thing worked like magic on my iPhone 6. You people are geniuses.

  • by theboz100,

    theboz100 theboz100 Mar 14, 2015 6:34 AM in response to sfracc
    Level 1 (0 points)
    Mar 14, 2015 6:34 AM in response to sfracc

    Glad to hear it worked for you!  It looks like another solution by txforever is to roll back the date on your phone, which is much easier.  It's good to have another trick up your sleeve though! 

     

      

      

    I managed to get rid of the phantom usage. Restoring iPhone and resetting the phone settings/data do not work for me.

    I had to move the Date on my phone earlier by 1,2,3 months and found the phantom photos in the Recently Deleted Folder. Next, I deleted the photos manually from the Recently Deleted Folder and the usage got freed up from my iPhone.

     

    Hope this works for you

  • by slm11,

    slm11 slm11 Mar 15, 2015 6:00 PM in response to Usarnombre
    Level 1 (0 points)
    Mar 15, 2015 6:00 PM in response to Usarnombre

    This was the solution to my problem! Thanks so much for posting this! It was driving me crazy! I had 23 photos on my phone but when I was syncing it, it  said I had 594. I went from having 2 GB of free storage to over 7GB of free storage thanks to this post! For those curious I have the iPhone 6 16GB and photo stream was turned off and my recently deleted folder is emptied frequently.

     

    Here's the original post for reference:


    Usarnombre: Okay, currently in the process of figuring this out. I have zero photos or videos on my iPhone 5s, but I thought I was smart and cleared all iMessages on every Apple device I have. I then restored my phone and did a back up. At this point I had no media on the device and photos were zero, but then, out of the middle of nowhere, I had 2.15gb load onto my phone. Then I got it. First, connect to iTunes, and then go to Settings>iCloud>Photos>iCloud Photo Library (Beta) (turn this on) and make sure everything is switched on down below: "Upload to my photo stream," "iCould photo sharing," etc. It will download however many photos you have that are missing (the exact number); in my case it was 315. Okay, when it is all down doing its thing, turn off iCloud Photo Sharing. It will ask if you want to delete all photos, and of course you do. Now turn off everything else you turned on. Then, go to iTunes and sync it. This should do it. It did it for me. I am excited! Let me know if this works.

  • by Vix44,

    Vix44 Vix44 Mar 16, 2015 9:01 PM in response to txforever
    Level 1 (0 points)
    Mar 16, 2015 9:01 PM in response to txforever

    You are a genius, this was becoming a throw my phone at the wall problem, now sorted
    Thank you, thank you, thank you!

  • by vsterling247,

    vsterling247 vsterling247 Mar 18, 2015 2:01 PM in response to BURNINGJUNK
    Level 1 (0 points)
    Mar 18, 2015 2:01 PM in response to BURNINGJUNK

    I had a similar problem, so I changed the date on my phone back to when I first purchased it - I then restarted the phone, and went back to the "Recently Deleted" photo album, which now showed the phantom pictures and I was able to delete them. Hope this is helpful!

  • by ScripTeach,

    ScripTeach ScripTeach Mar 21, 2015 12:48 PM in response to txforever
    Level 1 (5 points)
    Mar 21, 2015 12:48 PM in response to txforever

    Wow, this has been bugging me for weeks! I would import video into iMovie and it kept trying to import movies I couldn't find on the phone anywhere. And iTunes swore I had 1.4 GB of footage in there. Was driving me crazy!

     

    But your suggestion to roll back the date back and delete the photos that suddenly appear too care of it. Thank you so much!

     

    How did you ever think to do that?

  • by Cuse1ACC,

    Cuse1ACC Cuse1ACC Mar 24, 2015 4:53 PM in response to txforever
    Level 1 (0 points)
    Mar 24, 2015 4:53 PM in response to txforever

    txforever's solution worked for me.  Thanks.

  • by alextravellion,

    alextravellion alextravellion Mar 26, 2015 6:34 AM in response to txforever
    Level 1 (0 points)
    Mar 26, 2015 6:34 AM in response to txforever

    Having previously sorted out this issue by 'setting up as a new iPhone' and consequently losing everything (and then needing to reorganise apps in files once again) I would just like to show my unreserved gratitude for this fix.

     

    Truly remarkable.

     

    (You can probably guess that it worked for me....)

  • by La Blam,

    La Blam La Blam Mar 26, 2015 8:58 AM in response to txforever
    Level 1 (10 points)
    Mar 26, 2015 8:58 AM in response to txforever

    BOOM!  Worked like a charm!  I'm with everyone else - I don't know how you figured it out, but you did and you are my hero! NO JOKE!  Beautiful!  Someone make this a sticky or a tip or something, I know lots of people must be having this problem.

     

    Sidenote: I feel scammed by Apple, because their faulty iOS did this and I kept buying memory because I legitimately thought I ran out of space until I got fed up and spent the time really looking at this.  I could have easily fixed it and not needed to purchase iCloud memory.

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