StinnettM
Level 1 (0 points)

Q: Epson 4630 just stopped showing on AirPrint?

Need help please, my air printer just disappeared?

 

I have an Epson WF 4630 that I have been using via Air Print on my normal personal WiFi network for a month without problem...UNTIL yesterday. For some reason I cannot detect my printer on my MacBookPro, my iPad, or my iPhone. All are logged into the same WiFi network. I turned off my printer and turned back on, didn't help. I reinstalled my WiFi (including my password that allows access) and the printer shows the correct network, accepted my password, and shows excellent strength. I have downloaded and used the App's from Apple store "Epson iPrint" and "EPSON Printer Finder", my Epson has disappeared.

 

When I go to use my printer that was previously working through my MacBookPro it says "printer not connected". When I try and AirPrint from my iPad, my iPhone, or even from a friends iPhone on the same WiFi network it says No Air Printers Found.  Please can someone help me figure this out. I am completely at a loss.

 

Thank you very much!!

MacBook Pro, O.S. 10.7.5

Posted on Mar 4, 2015 4:42 PM

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StinnettM

Q: Epson 4630 just stopped showing on AirPrint?

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  • Helpful answers

  • by joe_7399,

    joe_7399 joe_7399 Mar 6, 2015 7:37 AM in response to StinnettM
    Community Specialists
    Mar 6, 2015 7:37 AM in response to StinnettM

    Greetings StinnettM,

     

    Welcome to the Apple Support Communities!

     

    I understand that you have an Epson printer which was used with AirPrint previously, but is no longer working as expected. You have already completed some good troubleshooting steps by reconnecting to the Wi-Fi network, but there are a few more steps I would suggest working through. Please refer to the attached article for more information. 

     

    About AirPrint - Apple Support

     

     

    If you're unable to print

    Check these things if you are unable to print, or if you see the message "No AirPrint Printers Found."

    1. Make sure your printer has paper, and enough ink or toner installed.
    2. Make sure your printer is connected to the same network as your Mac or iOS device.
    3. Make sure your printer has power and is turned on. Try turning your printer off and then back on again to see if it resolves the issue.
    4. Check to see if your printer has any error lights or indicators. Check the documentation that came with your printer to clear any errors displayed.
    5. Check with your printer's manufacturer to see if any firmware updates are available for your printer. Check your printer's documentation or contact the printer vendor for more information. A firmware update may be available, even if you just bought your printer.

    The information below is provided by each manufacturer and is updated once a month by Apple. You can use the Find feature of your web browser (usually Command-F) to search for a specific device in this list. If you don't see your printer or server listed, check with the printer manufacturer for more information.

     

    Cheers,

    Joe

  • by StinnettM,

    StinnettM StinnettM Mar 6, 2015 11:38 AM in response to joe_7399
    Level 1 (0 points)
    Mar 6, 2015 11:38 AM in response to joe_7399

    Hi Joe,

     

    Thank you for your feedback. I was able to see my printer by plugging in the USB cord on my macbook pro and update software and the drivers. Unfortunately the air print is still not working, and my device is still not showing on my wifi network. Any other ideas?

  • by StinnettM,

    StinnettM StinnettM Mar 6, 2015 12:39 PM in response to StinnettM
    Level 1 (0 points)
    Mar 6, 2015 12:39 PM in response to StinnettM

    Okay I got ahold of Epson Tech Support via phone. Turns out somehow the Printer changed it's I.P. address and it funked everything up. I shut down my router and cable modem, turned off printer, waited 60 seconds. Turned back on router and modem, turned printer back on and it showed a different I.P. address, which apparently was the one it used to have because all is working fabulous again. I hope this trouble shooting thread helps someone else.

     

    thanks!

  • by genafromnew york,

    genafromnew york genafromnew york Mar 17, 2016 6:19 PM in response to StinnettM
    Level 1 (0 points)
    Mar 17, 2016 6:19 PM in response to StinnettM

    Thanks so much for this helpful tip.  It worked for me too!