-
All replies
-
Helpful answers
-
Feb 26, 2015 6:56 AM in response to Fouad141by alex_h1,Hi Fouad141,
To start troubleshooting this issue where video in various apps is unresponsive, please go ahead and first force close all of the affected apps currently running on the device, and then reset it by following the steps in the articles below.
Turn your iOS device off and on (restart) and reset
Take care,
Alex H.
-
Mar 6, 2015 10:57 AM in response to alex_h1by ShavedPenQuin,I Also have this same issue with safari and while using Facebook app.
videos will stop after playing for 10-20 seconds. They act like they are buffering. If I pull up the same video on the same network from my original iPad the video does not stop. This only happens when on wifi. If I shut it off they load fine. How would a video load fine on cell service but not wifi? I know the network wifi is fast.
Setup:
iphone 6 plus
no apps running in background
shut off phone today and restarted still having issue
on very fast wifi
cache cleared from safari in settings
when I try same video in chrome browser No issues so this tells me it's something with safari. I'm guessing when I have issues with video in Facebook the Facebook app must use some of the safari settings which is where my issue might Be.
MAkes ales zero sense that my original iPad doesn't have problem. Please help.
-
Aug 24, 2016 7:28 AM in response to ShavedPenQuinby graffio,This is my issue exactly. Very fast Wi-Fi with great signal, but video freezes unless I turn Wi-Fi off. Help, APPLE.
