Fouad141

Q: Guys my iphone keeps freezing on all videos, youtube, insta.. All videos are freezing for no reason what do i do?

IT just started randomly today.... It would be playing the video normally, then it freezes and the duration keeps going but the video amd audio are frozen... What do i do... Iphone 6 plus 64G

Posted on Feb 24, 2015 8:14 PM

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Q: Guys my iphone keeps freezing on all videos, youtube, insta.. All videos are freezing for no reason what do i do?

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  • by alex_h1,

    alex_h1 alex_h1 Feb 26, 2015 6:56 AM in response to Fouad141
    Community Specialists
    Feb 26, 2015 6:56 AM in response to Fouad141

    Hi Fouad141,

     

    To start troubleshooting this issue where video in various apps is unresponsive, please go ahead and first force close all of the affected apps currently running on the device, and then reset it by following the steps in the articles below.

     

    iOS: Force an app to close

     

    Turn your iOS device off and on (restart) and reset

     

    Take care,

    Alex H.

  • by ShavedPenQuin,

    ShavedPenQuin ShavedPenQuin Mar 6, 2015 10:57 AM in response to alex_h1
    Level 1 (0 points)
    Mar 6, 2015 10:57 AM in response to alex_h1

    I Also have this same issue with safari and while using Facebook app.

     

    videos will stop after playing for 10-20 seconds. They act like they are buffering. If I pull up the same video on the same network from my original iPad the video does not stop. This only happens when on wifi. If I shut it off they load fine. How would a video load fine on cell service but not wifi? I know the network wifi is fast.

     

    Setup:

    iphone 6 plus

    no apps running in background

    shut off phone today and restarted still having issue

    on very fast wifi

    cache cleared from safari in settings

    when I try same video in chrome browser No issues so this tells me it's something with safari. I'm guessing when I have issues with video in Facebook the Facebook app must use some of the safari settings which is where my issue might Be.

     

     

    MAkes ales zero sense that my original iPad doesn't have problem. Please help.

  • by graffio,

    graffio graffio Aug 24, 2016 7:28 AM in response to ShavedPenQuin
    Level 1 (4 points)
    Aug 24, 2016 7:28 AM in response to ShavedPenQuin

    This is my issue exactly. Very fast Wi-Fi with great signal, but video freezes unless I turn Wi-Fi off. Help, APPLE.