HT203343: Resolve printer issues on your Mac

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MacDrChris

Level 1 (0 points)

Q: Canon MG5300 Series will not Scan

All of the sudden my Canon MG5300 series will not scan. It is able to print/AirPrint though. It is hooked up via Wi-Fi and I have never had a problem over that past two years. Could this have anything to do with the "Canon Inkjet Printer Software Update, Version 3.2" that was installed on 03/01/2015? I have tried resetting g the printing system and re-adding it to no avail. Any other suggestions? Thanks for your help!

Chris

iMac (27-inch Mid 2011), OS X Yosemite (10.10.2), 27", 3.1 GHz Intel Core i5, 12GB RAM

Posted on Mar 6, 2015 1:52 PM

I have this question too

Q: Canon MG5300 Series will not Scan

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by rkaufmann87,

rkaufmann87 Mar 6, 2015 2:05 PM in response to MacDrChris
Level 9 (58,184 points)

Photos for Mac

Mar 6, 2015 2:05 PM in response to MacDrChris

Try to reset the printing system, Apple explains this in Mac OS X: How to reset the printing system - Apple Support
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by MacDrChris,

MacDrChris Mar 6, 2015 2:20 PM in response to rkaufmann87
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Mar 6, 2015 2:20 PM in response to rkaufmann87

As stated in my original post, I have already attempted this and it did not work. Any other thoughts?
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by Old Toad,

Old Toad Mar 6, 2015 2:54 PM in response to MacDrChris
Level 10 (140,928 points)

Photos for Mac

Mar 6, 2015 2:54 PM in response to MacDrChris

Are you running Time Machine? If so you might want to try the following:

1 - go to the HD/Library/Printers folder and select the Canon folder.

2 - enter Time Machine and go back in time to just prior 03/01/2015, i.e. before the update was installed.

3 - select the Canon folder and restore.

4 - repair disk permissions with Disk Utility.

5 - try printing again.

That's what I had to do with my older Canon i850 printer to get it to work after an upgrade.
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by MacDrChris,

MacDrChris Mar 6, 2015 3:04 PM in response to Old Toad
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Mar 6, 2015 3:04 PM in response to Old Toad

Another great suggestion! Yes, I do run Time Machine; however, I have not plugged it back into my computer since lugging it back home for the Christmas holidays. Thus, my most recent backup is December 13th, 2014. Should I go that far back and use that backup?
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by Old Toad,

Old Toad Mar 6, 2015 4:07 PM in response to MacDrChris
Level 10 (140,928 points)

Photos for Mac

Mar 6, 2015 4:07 PM in response to MacDrChris

If the printer/scanner was working then and you had the previous system installed give it a try.
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HT203343: Resolve printer issues on your Mac

Q: Canon MG5300 Series will not Scan

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by rkaufmann87,

by MacDrChris,

by Old Toad,

by MacDrChris,

by Old Toad,

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