vanstar sydney

Q: lightroom shuts down iMac i7

Hi, My late 2013 imac (13,2), i7 shuts down and is unresponsive for several minutes while I am using lightroom 5 (latest version). I have upgraded to yosemite from SL, removed bought OWC ram and reverted to stock 8gb, run disk doctor several times. Tried OnyX and Cocktail to no avail.

All software up to date - still shut down reoccurs after 5 to 15mins of regular lightroom editing. Ext HD is Lacie quad (where original files stored), usb3.

Most frustrating - as I use lightroom for work (freelance photographer). Please help.

iMac, OS X Yosemite (10.10.2), null

Posted on Feb 1, 2015 4:32 PM

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Q: lightroom shuts down iMac i7

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  • by vanstar sydney,

    vanstar sydney vanstar sydney Feb 8, 2015 10:34 PM in response to vanstar sydney
    Level 1 (1 points)
    Feb 8, 2015 10:34 PM in response to vanstar sydney

    IMac still crashing from time to time - anywhere between 5 to 30mins of regular lightroom photo editing.

    Following the complete shutdowns - must remove plug and wait around 15mins before it is able to restart, It will not restart just after dying.

    After waiting restarts ok until the next crash

    Any explanation?

  • by RichardA76,

    RichardA76 RichardA76 Feb 9, 2015 4:43 AM in response to vanstar sydney
    Level 1 (5 points)
    Feb 9, 2015 4:43 AM in response to vanstar sydney

    Is it only after LR is used?

     

    Sounds more like an internal failure of some sort then a software problem. LR can be very demanding on the system depending on things.

  • by dwb,

    dwb dwb Feb 9, 2015 7:56 AM in response to vanstar sydney
    Level 7 (24,226 points)
    Notebooks
    Feb 9, 2015 7:56 AM in response to vanstar sydney

    My first suspicion is that the computer is overheating. LR is a pretty intensive program - it certainly gets my computer's fans running pretty quickly. iStat is a shareware program which, among other things, can show the temperature of your computer which is likely to be useful for you.

  • by vanstar sydney,

    vanstar sydney vanstar sydney Feb 9, 2015 5:35 PM in response to dwb
    Level 1 (1 points)
    Feb 9, 2015 5:35 PM in response to dwb

    Thanks all,

    I'm using the Temperature Gauge 4.1 app. During lightroom usage temps only go up to 66 deg. C.

    Fan speed is only around 1200 rpm - never goes much higher at all.

    Could the fan be faulty?

  • by dwb,Helpful

    dwb dwb Feb 10, 2015 2:54 AM in response to vanstar sydney
    Level 7 (24,226 points)
    Notebooks
    Feb 10, 2015 2:54 AM in response to vanstar sydney

    SUggest you run diagnostics. run them 3-4  times or until it throws out an error.

  • by vanstar sydney,

    vanstar sydney vanstar sydney Feb 11, 2015 12:57 PM in response to dwb
    Level 1 (1 points)
    Feb 11, 2015 12:57 PM in response to dwb

    Thank you dwb,

    Ran Apple Hard Ware Test, all ok, then ran Extended test and got: 4MEM/65/40000000 .. - after over an hour of running.

    Which indicates a bad ram module. Removed the original Apple ram (8gb), as the shutdowns occurred before purchase of new OWC ram.

    So far so good. Running 16gb of OWC ram now.

    Still early days and will run lightroom with more extensive testing.

    Is it possible the the original Apple ram went bad somehow?

    Thanks again

  • by dwb,Helpful

    dwb dwb Feb 11, 2015 1:11 PM in response to vanstar sydney
    Level 7 (24,226 points)
    Notebooks
    Feb 11, 2015 1:11 PM in response to vanstar sydney

    Sure, RAM can go bad and may have been marginal all along.

  • by vanstar sydney,

    vanstar sydney vanstar sydney Feb 15, 2015 9:32 PM in response to dwb
    Level 1 (1 points)
    Feb 15, 2015 9:32 PM in response to dwb

    Sorry to say that my iMac i7 (late 2012)(sorry not late 2013, as previously stated) has shutdown again while doing regular edits in Adobe lightroom.

    Most upsetting, am loosing time and clients (humble freelance photographer).

    There are plenty of internet posts on this mac with GPU heat issues - it's just poorly designed heat management.

    I got stiffed $3,000.

  • by MichelPM,

    MichelPM MichelPM Feb 15, 2015 10:11 PM in response to vanstar sydney
    Level 6 (13,912 points)
    iPad
    Feb 15, 2015 10:11 PM in response to vanstar sydney

    Try running software manual fan controls to speed up the iMac's internal fans.

    Also, if the iMac is running too hot, in addition to the manual fan speed software (I use manual software fan controls on my late 2009 iMac as I feel all of the aluminum model iMacs run way too hot) do as I do and run a small. portable high RPM desk fan and have it blow directly on the back of the iMac where it feels the hottest.

  • by vanstar sydney,

    vanstar sydney vanstar sydney Mar 1, 2015 4:30 PM in response to RichardA76
    Level 1 (1 points)
    Mar 1, 2015 4:30 PM in response to RichardA76

    Thanks, Had a computer tech repair guy come over. He thought it may be a bad memory slot and or ram, but after multiple changing around of slots and type of ram modules (apple and owc), the random shutdowns still occur, not always with LR but a times merely web browsing.

  • by vanstar sydney,

    vanstar sydney vanstar sydney Mar 1, 2015 4:34 PM in response to dwb
    Level 1 (1 points)
    Mar 1, 2015 4:34 PM in response to dwb

    Thanks dwb, unfortunately, the imac still randomly shutting down completely.

    Had a computer tech repair guy (freelancer) come over. He thought it may be a bad memory slot and or ram, but after multiple changing around of slots and type of ram modules (apple and owc), the random shutdowns still occur, not always with LR but at times while merely web browsing.

    Also multiple AppleHardwareTest's in extended mode fail to give any answer.

  • by dwb,

    dwb dwb Mar 1, 2015 4:55 PM in response to vanstar sydney
    Level 7 (24,226 points)
    Notebooks
    Mar 1, 2015 4:55 PM in response to vanstar sydney

    AApple techs have a more extensive set of diagnostics. At this point I recommend letting an apple tech look at it.

  • by vanstar sydney,

    vanstar sydney vanstar sydney Mar 4, 2015 8:24 PM in response to vanstar sydney
    Level 1 (1 points)
    Mar 4, 2015 8:24 PM in response to vanstar sydney

    I Hope that this helps?

    Problem description:

    iMac (late 2012) random Shutdowns

     

    EtreCheck version: 2.1.8 (121)

    Report generated 5 March 2015 3:12:30 pm AEDT

    Download EtreCheck from http://etresoft.com/etrecheck

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

     

    Hardware Information: ℹ️

        iMac (27-inch, Late 2012) (Technical Specifications)

        iMac - model: iMac13,2

        1 3.4 GHz Intel Core i7 CPU: 4-core

        24 GB RAM Upgradeable

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 0/DIMM1

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM1

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ℹ️

        NVIDIA GeForce GTX 675MX - VRAM: 1024 MB

            iMac 2560 x 1440

     

    System Software: ℹ️

        OS X 10.10.2 (14C109) - Time since boot: 0:6:11

     

    Disk Information: ℹ️

        APPLE HDD WDC WD10EALX-408EA0 disk1 : (1 TB)

            EFI (disk1s1) <not mounted> : 210 MB

            Recovery HD (disk1s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk2) / : 1.11 TB (973.77 GB free)

                Core Storage: disk0s2 120.99 GB Online

                Core Storage: disk1s2 999.35 GB Online

     

        APPLE SSD SM128E disk0 : (121.33 GB)

            EFI (disk0s1) <not mounted> : 210 MB

            Boot OS X (disk0s3) <not mounted> : 134 MB

            Macintosh HD (disk2) / : 1.11 TB (973.77 GB free)

                Core Storage: disk0s2 120.99 GB Online

                Core Storage: disk1s2 999.35 GB Online

     

    USB Information: ℹ️

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: ℹ️

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ℹ️

        Anywhere

     

    Kernel Extensions: ℹ️

            /Applications/Toast 8 Titanium/Toast Titanium.app

        [not loaded]    com.roxio.BluRaySupport (1.1.6) [Click for support]

        [not loaded]    com.roxio.TDIXController (1.7) [Click for support]

     

            /Library/Application Support/HASP/kexts

        [not loaded]    com.aladdin.kext.aksfridge (1.0.2) [Click for support]

     

            /System/Library/Extensions

        [not loaded]    com.Belcarra.iokit.USBLAN_netpart (2.0.2) [Click for support]

        [not loaded]    com.Belcarra.iokit.USBLAN_usbpart (2.0.2) [Click for support]

        [not loaded]    com.FTDI.driver.FTDIUSBSerialDriver (2.2.14) [Click for support]

        [not loaded]    com.LaCie.ScsiType00 (1.2.13 - SDK 10.5) [Click for support]

        [not loaded]    com.RemoteControl.USBLAN.usbpart (2.0.6) [Click for support]

        [not loaded]    com.jmicron.driver.jmPeripheralDevice (2.0.4) [Click for support]

        [not loaded]    com.lacie.driver.LaCie_RemoteComms (1.0.1 - SDK 10.5) [Click for support]

        [loaded]    com.oxsemi.driver.OxsemiDeviceType00 (1.28.13 - SDK 10.5) [Click for support]

        [not loaded]    com.tomtom.driver.UsbEthernetGadget (1.0.0d1) [Click for support]

        [not loaded]    jp.co.Canon.bj.print.sbp2kext.FireWire (1.4.3) [Click for support]

     

            /System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns

        [not loaded]    com.belcarra.iokit.netpart.panther (1.6.1) [Click for support]

     

            /System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns

        [not loaded]    com.belcarra.iokit.usbpart.panther (1.6.1) [Click for support]

     

            /System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns

        [not loaded]    com.RemoteControl.USBLAN.panther (1.6.1) [Click for support]

     

    Launch Agents: ℹ️

        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

        [running]    com.adobe.AdobeCreativeCloud.plist [Click for support]

        [loaded]    com.google.keystone.agent.plist [Click for support]

        [loaded]    com.intego.backupassistant.agent.plist [Click for support]

        [loaded]    com.lacie.eventsactions.launcher.agent.plist [Click for support]

        [not loaded]    com.maintain.LogOut.plist [Click for support]

        [not loaded]    com.maintain.PurgeInactiveMemory.plist [Click for support]

        [not loaded]    com.maintain.Restart.plist [Click for support]

        [not loaded]    com.maintain.ShutDown.plist [Click for support]

        [not loaded]    com.maintain.Sleep.plist [Click for support]

        [running]    com.maintain.SystemEvents.plist [Click for support]

        [unknown]    com.oracle.java.Java-Updater.plist [Click for support]

        [loaded]    com.xrite.device.softwareupdate.plist [Click for support]

     

    Launch Daemons: ℹ️

        [running]    com.adobe.adobeupdatedaemon.plist [Click for support]

        [loaded]    com.adobe.fpsaud.plist [Click for support]

        [running]    com.aladdin.aksusbd.plist [Click for support]

        [failed]    com.aladdin.hasplmd.plist [Click for support] [Click for details]

        [running]    com.bombich.ccchelper.plist [Click for support]

        [loaded]    com.google.keystone.daemon.plist [Click for support]

        [running]    com.intego.BackupAssistant.daemon.plist [Click for support]

        [running]    com.lacie.desktopmanager.service.plist [Click for support]

        [not loaded]    com.maintain.AutoLoginUserScreenLocked.plist [Click for support]

        [not loaded]    com.maintain.CocktailScheduler.plist [Click for support]

        [not loaded]    com.maintain.HideSpotlightMenuBarIcon.plist [Click for support]

        [unknown]    com.oracle.java.Helper-Tool.plist [Click for support]

        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]

        [loaded]    com.tunabellysoftware.TGFanHelper.plist [Click for support]

        [running]    com.xrite.device.xrdd.plist [Click for support]

     

    User Launch Agents: ℹ️

        [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

        [loaded]    com.adobe.ARM.[...].plist [Click for support]

     

    User Login Items: ℹ️

        MyDriveConnect    Application  (/Applications/MyDriveConnect.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        i1ProfilerTray    Application  (/Applications/i1Profiler/i1ProfilerTray.app)

        HP Product Research    UNKNOWN  (missing value)

        HPEventHandler    UNKNOWN  (missing value)

     

    Internet Plug-ins: ℹ️

        Google Earth Web Plug-in: Version: 6.1 [Click for support]

        Default Browser: Version: 600 - SDK 10.10

        NP2020Player: Version: 5.0.4.0 [Click for support]

        AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]

        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

        AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]

        Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

        Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]

        QuickTime Plugin: Version: 7.7.3

        QuickUpload: Version: 1.0.0.47 [Click for support]

        NP_2020Player_IKEA: Version: 5.0.7.0 [Click for support]

        AdobePDFViewer: Version: 10.1.13 [Click for support]

        EPPEX Plugin: Version: 10.0 [Click for support]

     

    User internet Plug-ins: ℹ️

        CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]

        fbplugin_1_0_3: Version: Unknown [Click for support]

     

    Safari Extensions: ℹ️

        AdBlock

        Ghostery

     

    3rd Party Preference Panes: ℹ️

        Flash Player  [Click for support]

     

    Time Machine: ℹ️

        Time Machine not configured!

     

    Top Processes by CPU: ℹ️

             2%    WindowServer

             1%    fontd

             0%    MyDriveConnect

             0%    AdobeCrashDaemon

             0%    xrdd

     

    Top Processes by Memory: ℹ️

        464 MB    firefox

        180 MB    spindump

        129 MB    mds_stores

        129 MB    Mail

        103 MB    Creative Cloud

     

    Virtual Memory Information: ℹ️

        21.05 GB    Free RAM

        2.49 GB    Active RAM

        784 MB    Inactive RAM

        1.43 GB    Wired RAM

        1.34 GB    Page-ins

        0 B    Page-outs

     

    Diagnostics Information: ℹ️

        Mar 5, 2015, 03:12:14 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151214_[redacted].crash

        Mar 5, 2015, 03:12:04 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151204_[redacted].crash

        Mar 5, 2015, 03:11:54 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151154_[redacted].crash

        Mar 5, 2015, 03:11:44 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151144_[redacted].crash

        Mar 5, 2015, 03:11:34 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151134_[redacted].crash

        Mar 5, 2015, 03:11:23 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151123_[redacted].crash

        Mar 5, 2015, 03:11:13 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151113_[redacted].crash

        Mar 5, 2015, 03:11:03 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151103_[redacted].crash

        Mar 5, 2015, 03:10:53 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151053_[redacted].crash

        Mar 5, 2015, 03:10:43 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151043_[redacted].crash

        Mar 5, 2015, 03:10:33 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151033_[redacted].crash

        Mar 5, 2015, 03:10:23 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151023_[redacted].crash

        Mar 5, 2015, 03:10:13 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151013_[redacted].crash

        Mar 5, 2015, 03:10:03 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151003_[redacted].crash

        Mar 5, 2015, 03:09:53 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-150953_[redacted].crash

        Mar 5, 2015, 03:09:42 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-150942_[redacted].crash

        Mar 5, 2015, 03:09:32 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-150932_[redacted].crash

        Mar 5, 2015, 03:09:22 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-150922_[redacted].crash

        Mar 5, 2015, 03:09:12 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-150912_[redacted].crash

        Mar 5, 2015, 03:09:02 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-150902_[redacted].crash

        Mar 5, 2015, 03:06:03 PM    Self test - passed

        Mar 3, 2015, 09:39:27 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/QuickLookSatellite_2015-03-03- 093927_[redacted].crash

        Mar 2, 2015, 05:17:50 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171750_[redacted].crash

        Mar 2, 2015, 05:17:49 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171749_[redacted].crash

        Mar 2, 2015, 05:17:48 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171748_[redacted].crash

        Mar 2, 2015, 05:17:46 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171746_[redacted].crash

        Mar 2, 2015, 05:17:43 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171743_[redacted].crash

        Mar 2, 2015, 05:15:12 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171512_[redacted].crash

        Mar 2, 2015, 05:15:11 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171511_[redacted].crash

        Mar 2, 2015, 05:15:09 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171509_[redacted].crash

        Mar 2, 2015, 05:15:08 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171508_[redacted].crash

        Mar 2, 2015, 05:15:07 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171507_[redacted].crash

        Mar 2, 2015, 05:15:03 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171503_[redacted].crash

        Mar 2, 2015, 05:14:58 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171458_[redacted].crash

  • by vanstar sydney,

    vanstar sydney vanstar sydney Mar 6, 2015 7:54 PM in response to vanstar sydney
    Level 1 (1 points)
    Mar 6, 2015 7:54 PM in response to vanstar sydney

    Oh dear, no help good people?

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