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All replies
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Helpful answers
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Feb 8, 2015 10:34 PM in response to vanstar sydneyby vanstar sydney,IMac still crashing from time to time - anywhere between 5 to 30mins of regular lightroom photo editing.
Following the complete shutdowns - must remove plug and wait around 15mins before it is able to restart, It will not restart just after dying.
After waiting restarts ok until the next crash
Any explanation?
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Feb 9, 2015 4:43 AM in response to vanstar sydneyby RichardA76,Is it only after LR is used?
Sounds more like an internal failure of some sort then a software problem. LR can be very demanding on the system depending on things.
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Feb 9, 2015 7:56 AM in response to vanstar sydneyby dwb,My first suspicion is that the computer is overheating. LR is a pretty intensive program - it certainly gets my computer's fans running pretty quickly. iStat is a shareware program which, among other things, can show the temperature of your computer which is likely to be useful for you.
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Feb 9, 2015 5:35 PM in response to dwbby vanstar sydney,Thanks all,
I'm using the Temperature Gauge 4.1 app. During lightroom usage temps only go up to 66 deg. C.
Fan speed is only around 1200 rpm - never goes much higher at all.
Could the fan be faulty?
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Feb 10, 2015 2:54 AM in response to vanstar sydneyby dwb,★HelpfulSUggest you run diagnostics. run them 3-4 times or until it throws out an error.
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Feb 11, 2015 12:57 PM in response to dwbby vanstar sydney,Thank you dwb,
Ran Apple Hard Ware Test, all ok, then ran Extended test and got: 4MEM/65/40000000 .. - after over an hour of running.
Which indicates a bad ram module. Removed the original Apple ram (8gb), as the shutdowns occurred before purchase of new OWC ram.
So far so good. Running 16gb of OWC ram now.
Still early days and will run lightroom with more extensive testing.
Is it possible the the original Apple ram went bad somehow?
Thanks again
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Feb 11, 2015 1:11 PM in response to vanstar sydneyby dwb,★HelpfulSure, RAM can go bad and may have been marginal all along.
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Feb 15, 2015 9:32 PM in response to dwbby vanstar sydney,Sorry to say that my iMac i7 (late 2012)(sorry not late 2013, as previously stated) has shutdown again while doing regular edits in Adobe lightroom.
Most upsetting, am loosing time and clients (humble freelance photographer).
There are plenty of internet posts on this mac with GPU heat issues - it's just poorly designed heat management.
I got stiffed $3,000.
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Feb 15, 2015 10:11 PM in response to vanstar sydneyby MichelPM,Try running software manual fan controls to speed up the iMac's internal fans.
Also, if the iMac is running too hot, in addition to the manual fan speed software (I use manual software fan controls on my late 2009 iMac as I feel all of the aluminum model iMacs run way too hot) do as I do and run a small. portable high RPM desk fan and have it blow directly on the back of the iMac where it feels the hottest.
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Mar 1, 2015 4:30 PM in response to RichardA76by vanstar sydney,Thanks, Had a computer tech repair guy come over. He thought it may be a bad memory slot and or ram, but after multiple changing around of slots and type of ram modules (apple and owc), the random shutdowns still occur, not always with LR but a times merely web browsing.
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Mar 1, 2015 4:34 PM in response to dwbby vanstar sydney,Thanks dwb, unfortunately, the imac still randomly shutting down completely.
Had a computer tech repair guy (freelancer) come over. He thought it may be a bad memory slot and or ram, but after multiple changing around of slots and type of ram modules (apple and owc), the random shutdowns still occur, not always with LR but at times while merely web browsing.
Also multiple AppleHardwareTest's in extended mode fail to give any answer.
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Mar 1, 2015 4:55 PM in response to vanstar sydneyby dwb,AApple techs have a more extensive set of diagnostics. At this point I recommend letting an apple tech look at it.
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Mar 4, 2015 8:24 PM in response to vanstar sydneyby vanstar sydney,I Hope that this helps?
Problem description:
iMac (late 2012) random Shutdowns
EtreCheck version: 2.1.8 (121)
Report generated 5 March 2015 3:12:30 pm AEDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
iMac (27-inch, Late 2012) (Technical Specifications)
iMac - model: iMac13,2
1 3.4 GHz Intel Core i7 CPU: 4-core
24 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
BANK 0/DIMM1
8 GB DDR3 1600 MHz ok
BANK 1/DIMM1
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce GTX 675MX - VRAM: 1024 MB
iMac 2560 x 1440
System Software: ℹ️
OS X 10.10.2 (14C109) - Time since boot: 0:6:11
Disk Information: ℹ️
APPLE HDD WDC WD10EALX-408EA0 disk1 : (1 TB)
EFI (disk1s1) <not mounted> : 210 MB
Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk2) / : 1.11 TB (973.77 GB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 999.35 GB Online
APPLE SSD SM128E disk0 : (121.33 GB)
EFI (disk0s1) <not mounted> : 210 MB
Boot OS X (disk0s3) <not mounted> : 134 MB
Macintosh HD (disk2) / : 1.11 TB (973.77 GB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 999.35 GB Online
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/Applications/Toast 8 Titanium/Toast Titanium.app
[not loaded] com.roxio.BluRaySupport (1.1.6) [Click for support]
[not loaded] com.roxio.TDIXController (1.7) [Click for support]
/Library/Application Support/HASP/kexts
[not loaded] com.aladdin.kext.aksfridge (1.0.2) [Click for support]
/System/Library/Extensions
[not loaded] com.Belcarra.iokit.USBLAN_netpart (2.0.2) [Click for support]
[not loaded] com.Belcarra.iokit.USBLAN_usbpart (2.0.2) [Click for support]
[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.14) [Click for support]
[not loaded] com.LaCie.ScsiType00 (1.2.13 - SDK 10.5) [Click for support]
[not loaded] com.RemoteControl.USBLAN.usbpart (2.0.6) [Click for support]
[not loaded] com.jmicron.driver.jmPeripheralDevice (2.0.4) [Click for support]
[not loaded] com.lacie.driver.LaCie_RemoteComms (1.0.1 - SDK 10.5) [Click for support]
[loaded] com.oxsemi.driver.OxsemiDeviceType00 (1.28.13 - SDK 10.5) [Click for support]
[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1) [Click for support]
[not loaded] jp.co.Canon.bj.print.sbp2kext.FireWire (1.4.3) [Click for support]
/System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns
[not loaded] com.belcarra.iokit.netpart.panther (1.6.1) [Click for support]
/System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns
[not loaded] com.belcarra.iokit.usbpart.panther (1.6.1) [Click for support]
/System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns
[not loaded] com.RemoteControl.USBLAN.panther (1.6.1) [Click for support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.adobe.AdobeCreativeCloud.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.intego.backupassistant.agent.plist [Click for support]
[loaded] com.lacie.eventsactions.launcher.agent.plist [Click for support]
[not loaded] com.maintain.LogOut.plist [Click for support]
[not loaded] com.maintain.PurgeInactiveMemory.plist [Click for support]
[not loaded] com.maintain.Restart.plist [Click for support]
[not loaded] com.maintain.ShutDown.plist [Click for support]
[not loaded] com.maintain.Sleep.plist [Click for support]
[running] com.maintain.SystemEvents.plist [Click for support]
[unknown] com.oracle.java.Java-Updater.plist [Click for support]
[loaded] com.xrite.device.softwareupdate.plist [Click for support]
Launch Daemons: ℹ️
[running] com.adobe.adobeupdatedaemon.plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.aladdin.aksusbd.plist [Click for support]
[failed] com.aladdin.hasplmd.plist [Click for support] [Click for details]
[running] com.bombich.ccchelper.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[running] com.intego.BackupAssistant.daemon.plist [Click for support]
[running] com.lacie.desktopmanager.service.plist [Click for support]
[not loaded] com.maintain.AutoLoginUserScreenLocked.plist [Click for support]
[not loaded] com.maintain.CocktailScheduler.plist [Click for support]
[not loaded] com.maintain.HideSpotlightMenuBarIcon.plist [Click for support]
[unknown] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[loaded] com.tunabellysoftware.TGFanHelper.plist [Click for support]
[running] com.xrite.device.xrdd.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
User Login Items: ℹ️
MyDriveConnect Application (/Applications/MyDriveConnect.app)
Dropbox Application (/Applications/Dropbox.app)
i1ProfilerTray Application (/Applications/i1Profiler/i1ProfilerTray.app)
HP Product Research UNKNOWN (missing value)
HPEventHandler UNKNOWN (missing value)
Internet Plug-ins: ℹ️
Google Earth Web Plug-in: Version: 6.1 [Click for support]
Default Browser: Version: 600 - SDK 10.10
NP2020Player: Version: 5.0.4.0 [Click for support]
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
QuickUpload: Version: 1.0.0.47 [Click for support]
NP_2020Player_IKEA: Version: 5.0.7.0 [Click for support]
AdobePDFViewer: Version: 10.1.13 [Click for support]
EPPEX Plugin: Version: 10.0 [Click for support]
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
fbplugin_1_0_3: Version: Unknown [Click for support]
Safari Extensions: ℹ️
AdBlock
Ghostery
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
2% WindowServer
1% fontd
0% MyDriveConnect
0% AdobeCrashDaemon
0% xrdd
Top Processes by Memory: ℹ️
464 MB firefox
180 MB spindump
129 MB mds_stores
129 MB Mail
103 MB Creative Cloud
Virtual Memory Information: ℹ️
21.05 GB Free RAM
2.49 GB Active RAM
784 MB Inactive RAM
1.43 GB Wired RAM
1.34 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Mar 5, 2015, 03:12:14 PM /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151214_[redacted].crash
Mar 5, 2015, 03:12:04 PM /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151204_[redacted].crash
Mar 5, 2015, 03:11:54 PM /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151154_[redacted].crash
Mar 5, 2015, 03:11:44 PM /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151144_[redacted].crash
Mar 5, 2015, 03:11:34 PM /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151134_[redacted].crash
Mar 5, 2015, 03:11:23 PM /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151123_[redacted].crash
Mar 5, 2015, 03:11:13 PM /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151113_[redacted].crash
Mar 5, 2015, 03:11:03 PM /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151103_[redacted].crash
Mar 5, 2015, 03:10:53 PM /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151053_[redacted].crash
Mar 5, 2015, 03:10:43 PM /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151043_[redacted].crash
Mar 5, 2015, 03:10:33 PM /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151033_[redacted].crash
Mar 5, 2015, 03:10:23 PM /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151023_[redacted].crash
Mar 5, 2015, 03:10:13 PM /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151013_[redacted].crash
Mar 5, 2015, 03:10:03 PM /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151003_[redacted].crash
Mar 5, 2015, 03:09:53 PM /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-150953_[redacted].crash
Mar 5, 2015, 03:09:42 PM /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-150942_[redacted].crash
Mar 5, 2015, 03:09:32 PM /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-150932_[redacted].crash
Mar 5, 2015, 03:09:22 PM /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-150922_[redacted].crash
Mar 5, 2015, 03:09:12 PM /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-150912_[redacted].crash
Mar 5, 2015, 03:09:02 PM /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-150902_[redacted].crash
Mar 5, 2015, 03:06:03 PM Self test - passed
Mar 3, 2015, 09:39:27 AM /Users/[redacted]/Library/Logs/DiagnosticReports/QuickLookSatellite_2015-03-03- 093927_[redacted].crash
Mar 2, 2015, 05:17:50 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171750_[redacted].crash
Mar 2, 2015, 05:17:49 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171749_[redacted].crash
Mar 2, 2015, 05:17:48 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171748_[redacted].crash
Mar 2, 2015, 05:17:46 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171746_[redacted].crash
Mar 2, 2015, 05:17:43 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171743_[redacted].crash
Mar 2, 2015, 05:15:12 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171512_[redacted].crash
Mar 2, 2015, 05:15:11 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171511_[redacted].crash
Mar 2, 2015, 05:15:09 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171509_[redacted].crash
Mar 2, 2015, 05:15:08 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171508_[redacted].crash
Mar 2, 2015, 05:15:07 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171507_[redacted].crash
Mar 2, 2015, 05:15:03 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171503_[redacted].crash
Mar 2, 2015, 05:14:58 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171458_[redacted].crash
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