Q: Airport Time Capsule

The Modem is from Nordnet which is connected to a satellite dish receiver it's a Newtec NTC/2252.AA modem.... that probably doesn't mean too much.

I want the time capsule to provide a wireless network, which should replace my existing wireless network.

So I have removed the existing wireless router  from Nordnet and connected the Time capsule directly to the Nordnet Modem via an ethernet cable.

I did have  connectivity at the first attempt first with a steady green connection led. but after trying to connect to the time capsule with my iMac wirelessly I could not and now I do not have a steady green light anymore but an amber flashing. I could never connect to the internet via the capsule but I had the Time Machine connected with the Capsule and it was functioning ok as my back up.

So I reconnected back up my previous wireless router etc and disconnected the time capsule and all functions of the router functioned ok as it did  previously.

so now im trying again  to use the airport capsule to run both the wireless internet and do my back ups and i just cannot get past GO.

When I open the airport utility, I only see the internet connection  ( the globe) and its connected to the internet via the modem. I see also on the left drop down window which identifies the Airport capsule but when I try to connect to it, it fails giving an error message "Unexpected Error" and i can go no further.

I have done a hard reset on the capsule and tried again but cannot see the time capsule anymore.

I have run the System Information on the Network and copy pasted this information as below as you may see what the problem is.

Wi-Fi:

WiFi

•   Type: AirPort
•   Hardware: AirPort
•   BSD Device Name: en1
•   IPv4:
•   Configuration Method: DHCP
•   IPv6:
•   Configuration Method: Automatic
•   Ethernet:
•   MAC Address: b8:09:8a:ca:02:ad
•   Media Options:
•   Media Subtype: Auto Select
•   Proxies:
•   Exceptions List: *.local, 169.254/16
•   FTP Passive Mode: Yes
•   Service Order: 1

• Automatic:
•   Active Location: No
•   Services:
• Bluetooth DUN:
•   Type: PPP
•   IPv4:
•   Configuration Method: PPP
•   IPv6:
•   Configuration Method: Automatic
•   Proxies:
•   FTP Passive Mode: Yes
•   PPP:
•   ACSP Enabled: No
•   Display Terminal Window: No
•   Redial Count: 1
•   Redial Enabled: Yes
•   Redial Interval: 5
•   Use Terminal Script: No
•   Dial on Demand: No
•   Disconnect on Fast User Switch: Yes
•   Disconnect on Idle: Yes
•   Disconnect on Idle Timer: 600
•   Disconnect on Logout: Yes
•   Disconnect on Sleep: Yes
•   Idle Reminder: No
•   Idle Reminder Time: 1800
•   IPCP Compression VJ: Yes
•   LCP Echo Enabled: No
•   LCP Echo Failure: 4
•   LCP Echo Interval: 10
•   Log File: /var/log/ppp.log
•   Verbose Logging: No
• Ethernet:
•   Type: Ethernet
•   BSD Device Name: en0
•   Hardware (MAC) Address: ac:87:a3:20:1c:d5
•   IPv6:
•   Configuration Method: Automatic
•   Proxies:
•   Exceptions List: *.local, 169.254/16
•   FTP Passive Mode: Yes
• Wi-Fi:
•   Type: IEEE80211
•   BSD Device Name: en1
•   Hardware (MAC) Address: b8:09:8a:ca:02:ad
•   IPv4:
•   Configuration Method: DHCP
•   IPv6:
•   Configuration Method: Automatic
•   Proxies:
•   Exceptions List: *.local, 169.254/16
•   FTP Passive Mode: Yes
•   IEEE80211:
•   JoinModeFallback: Prompt
•   PowerEnabled: 1
•   RememberJoinedNetworks: 1
•   RequireAdminIBSS: 1
•   RequireAdminNetworkChange: 1
•   RequireAdminPowerToggle: 1
•   Version: 2200
• Bluetooth PAN:
•   Type: Ethernet
•   BSD Device Name: en4
•   IPv4:
•   Configuration Method: DHCP
•   IPv6:
•   Configuration Method: Automatic
•   Proxies:
•   Exceptions List: *.local, 169.254/16
•   FTP Passive Mode: Yes
• Thunderbolt Bridge:
•   Type: Bridge
•   BSD Device Name: bridge0
•   IPv4:
•   Configuration Method: DHCP
•   IPv6:
•   Configuration Method: Automatic
•   Proxies:
•   Exceptions List: *.local, 169.254/16
•   FTP Passive Mode: Yes
• Model Identifier: iMac1571-5A60-9E35-AFDEE673E10F
• Model Name: iMac
•   Model Identifier: iMac15,1
•   Processor Name: Intel Core i7
•   Processor Speed: 4 GHz
•   Number of Processors: 1
•   Total Number of Cores: 4
•   L2 Cache (per Core): 256 KB

I can run other reports as you would like to request.

i would certainly appreciate your help.

regards,

Anthony

Bob,

I followed your instructions to the letter, and unfortunately I have exactly the same result as I had previously described. I have now reverted back to my original Wireless router configuration and for the time being, I will only use the Airport Capsule as my back up device through time machine.

if you need any further information from my side, please do not hesitate to ask as I would really prefer to use the Airport Time Capsule for what it was designed to do.

Hopefully your team can come up with a patch in the next update to get around these issues.

regards,

Anthony

Hi Bob,

i just got to have a look at the forum and saw your reply. I have not tried anything else to fix this problem since we last communicated yesterday.

i am going to try the reset again and see what happens.

ease accept my apologies for the confusion over the apple employee status,

regards

Hi Bob,

Good news at last, I now have theTime Capsule configured and it is functioning as per its design and is backing up my data through Time Machine at least on my iMac. I have not tried my iPad or my iPhone as yet to have the data backed up to the Time Capsule, actually Im not sure if this can be done. I need to research this some more, unless you already know the answer.

So the final fix came this afternoon as follows;

I carried out a Factory reset on my Modem by a complete power down.

Simultaneously I powered down the TC in preparation for a factory reset procedure.

After 2 minutes I again powered up the Modem and waited another  5 minutes to make sure that it was fully back on line.

I then connected the modem back to the TC via an ethernet cable and then followed the factory reset procedure on the TC. i.e., whilst it was powered down, i held down the reset button and kept holding it down whilst i reconnected the power back to the TC. I then waited until the TC LED started blinking rapidly  (amber) and continued to hold the reset button down for approximately another 10-15 seconds. I then released the reset button and then prompted the Airport Utility application to search for the TC via my IMAC and BINGO.... it worked and i then finished the set up as if the TC was a new installation.

So Im happy that I got lucky and I used all of these combinations after reading other users fixes and your suggestions. but i think that in the main, the sequence of powering down and up again is critical in achieving a successful  reset.

So thank you Bob for taking the time into leading me finally into the right direction.

I hope that this procedure might help others in getting back their TCs' on line.

best regards,

Anthony