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Helpful answers
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Mar 2, 2015 7:20 AM in response to Sarns28by Matt_M.,★HelpfulHi Sarns28,
Thanks for the question. I understand that you are experiencing issues updating software and downloading applications from the iTunes Store. It also sounds like these issues are occur across multiple devices. Let’s take this step by step to see if we can isolate the issue further.
You stated that you received error 3259 when attempting to update apps from the iTunes Store. The following resource outlines troubleshooting information for this error message:
iTunes: Advanced iTunes Store troubleshooting - Apple Support
https://support.apple.com/en-us/HT203361
"Error -3259"
This alert is often the result of iTunes being blocked by firewalls on the computer.
- Update to the latest version of iTunes.
- Try turning off your Firewall to see if the issue is resolved (this includes the built-in Firewall or a third-party Firewall such as Norton Personal Firewall, McAfee, Symantec, etc.). See iTunes: Music Sharing does not work if Firewall is on for steps if using Mac OS X.
- If there's no firewall or security software interference, try to remove proxy settings.
- Matt M.
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Mar 3, 2015 4:04 PM in response to Matt_M.by Sarns28,Hi Matt,
thanks for responding. I confirm I have the latest I-tunes installed, I have tried disabling Norton firewall and I still receive the same error message when attempting update apps. In terms of proxy - the box is not checked, and port 80 is defaulted.
So still experiencing the same issues, unable to update apps.
Sarns
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Mar 8, 2015 7:38 AM in response to Sarns28by Matt_M.,★HelpfulHey Sarns28,
Thanks for the follow up. If the issue persists after following the resource above, it may be best to have someone look into this in a personalized support environment by using another one of Apple’s support channels. To get started with that process, you can visit https://getsupport.apple.com/
- Matt M.
