Q: What do I do if BCC is inconsistent?
My ISP is Brighthouse with Roadrunner email, with that email address being my Apple ID. Roadrunner is my default for all incoming and outgoing mail, which I access from my PC at home and from my iPhone 5 with iOS 8.1.3 when I am out and about.
I always BCC myself for all sent mail. But it is inconsistent. Even though I can see an outgoing email in the iPhone Sent folder, lately a small fraction of my expected BCC copies don't show up on my iPhone -- or on my PC -- even after waiting hours. So I am not sure if the mail even reached the original "To" recipient unless I get a reply from there.
To diagnose this, I went to my Roadrunner webmail account, hoping to see that the errant email from my iPhone had arrived in the Sent folder there. But I was surprised that NONE of my sent mail shows up in that sent folder. So I really don't know how the iPhone email works with Roadrunner.
Has anyone else experienced this, and if so is there a fix for the missing BCC and an explanation of the link with Roadrunner?
Mail, iOS 8.1.3
Posted on Mar 8, 2015 8:50 AM
Thanks Lawrence, but that wasn't it. I just figured out the solution to my problem. It was self-inflicted 2-part problem. Out of habit, I automatically delete all incoming mail from my iPhone after reading, relying on Outlook on my PC to preserve a historical copy in my PST file. I have years of incoming and outgoing email history in those PST files.
So here is what I discovered:
The first half of the problem is that I am too fast for my own good, deleting a large percentage of incoming email from my iPhone within seconds after its arrival. By the time I wondered whether any particular BCC had arrived on my iPhone, it was already sitting in my iPhone Trash folder. BUT the reason I thought some BCC were intermittently failing is because no copy arrived on my PC.
The second half of the problem is that deleting incoming email from my iPhone removes it from the Roadrunner server. If I am TOO fast on my iPhone, deleting it as soon as it arrives, the automatic "Send/Receive All Folders (F9)" in Outlook hasn't popped yet. Then by the time Outlook is ready to pull in the BCC for preserving my history, the BCC is gone. I found those missing BCC's in the Roadrunner deleted email folder.
LOL.
Bottom line: I have Outlook set to keep incoming mail on the server 7 days in advanced settings, and have iPhone set to keep deleted mail one week in advanced setting. But the latter is only referring to the trash folder on the iPhone. I need Apple to stop deleting mail from my Roadrunner server when I send incoming mail to trash on the iPhone. In the meantime, I just need to slow down and let mail sit in my iPhone inbox about 15 minutes.
Posted on Mar 8, 2015 10:16 AM