RGSRBGolfing
Level 1 (0 points)

Q: Unable to print to shared printer after upgrading to OS X Yosemite

I just upgraded my two Macs to Yosemite.  An iMac (Mid 2011) and a MacBook Pro.

I've got an Epson AcuLaser CX11NF All-in-One Laser Printer.

 

The Epson is connected to the iMac via USB port and, via Printers & Scanners, is set to allow Printer Sharing with Everyone allowed to print.

 

I'm still able to print to the Epson via the iMac, but the MacBook Pro, which is connected to our home network via wireless, is no longer able to print.  Every time I try to print something from the MacBook Pro, it attempts to print and then returns the error "Stopped on server.  Filter failed".

 

I've tried removing and reinstalling the printers on both the iMac and the MacBook Pro (MBP).

I've tried to "Reset Printing System" on both machines.

On both machines, I've gone to /Library/Printers, deleted the EPSON folder (after deleting the Printers in Printers & Scanners) and then reinstalled the printer driver via the App Store Update feature and then the Printers.

 

Same problem.  Prints from the iMac, not from the MBP.

In the App Store, under the Update item for the Epson Printer Software Update, version 2.18, it directs me to http://support.apple.com/kb/HT3669, but when I click on it, I get "No page found".

 

Epson's website offers no further information.

Frustrating..... any help would be much appreciated.

MacBook Pro, OS X Yosemite (10.10)

Posted on Oct 19, 2014 11:45 AM

by RGSRBGolfing,Solvedanswer
RGSRBGolfing RGSRBGolfing
Level 1 (0 points)
A:

I inquired with Epson and here are the instructions that they provided me.  When I followed these instructions, on both the iMac (which in my set up is functioning as the Print Server) and the MacBook Pro, it worked and I was able to print from both computers!

 

It seems that whatever driver Apple downloads automatically via Apple Updates and/or from the App Store must not be 100% compatible with the Epson AcuLaser as I had to use the driver downloaded directly from the Epson website, as described in the instructions Epson provided as follows:

 

Thank you for contacting Epson your Epson AcuLaser CX11NF. I am sorry you are experiencing problems with printing.

Although you may have tried these steps, I believe they will resolve the issue if you follow all of the instructions.

  1. Power off your product (by "product", he means the printer).
  2. Open System Preferences and select Printers & Scanners.
  3. Highlight the Epson printer and click on the "-" sign to delete the printer.
  4. Click Delete Printer to confirm and close Printers & Scanners.
  5. On your hard drive, select Library > Printers. Delete the Epson folder.
  6. On your hard drive, select Library > Printers> PPD > Contents > Resources. Delete Epson Printer Name.gz (there are lots of these for every Epson Printer available; delete them all).
  7. On your hard drive, select Library > Caches and delete the Epson folder.
  8. Close the hard drive.
  9. Restart your computer and power on the printer. (if the Mac prompts you to ask if you want to install the printer driver for the Epson, respond "Not now").
  10. Go to the Epson support website.
  11. Search for your printer product or select it from the list.
  12. Select Macintosh and the Mac OS you are running under Drivers and Downloads.
  13. Choose the printer or scanner driver for your system and click Download Now.
  14. Once the download has completed, click on the file from your desktop to launch the installer.
  15. Follow the directions to complete the installation.
  16. Go back to System Preferences > Printers & Scanners and add the printer as you normally would.
  17. Try printing again.

Posted on Oct 20, 2014 6:21 PM

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RGSRBGolfing

Q: Unable to print to shared printer after upgrading to OS X Yosemite

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  • Helpful answers

  • by John Blanchard1,Helpful

    John Blanchard1 John Blanchard1 Oct 19, 2014 1:24 PM in response to RGSRBGolfing
    Level 5 (5,243 points)
    Oct 19, 2014 1:24 PM in response to RGSRBGolfing

    Can you tell from looking at the /var/log/cups in /Utilities/Console which filter is failing? This may be more of a problem with the AcuLaser than sharing. Are you able to print to the AcuLaser if it's connected directly to the MacBook Pro? If not, could you send me the three logs from /var/log/cups, please? My address is jblancha@mac.com. Thank you.

  • by RGSRBGolfing,

    RGSRBGolfing RGSRBGolfing Oct 19, 2014 5:41 PM in response to John Blanchard1
    Level 1 (0 points)
    Oct 19, 2014 5:41 PM in response to John Blanchard1

    Hi John,

    Much thanks.  When I connect the AcuLaser to the MacBook Pro, I am able to print without a problem.  I've found the logs (I'm assuming you want the ones from the iMac which functions as the Print Server in this set up).  I can see the error messages in the error log and a bunch of other info.  Here's an excerpt that, I think, give an indication of which filter is failing.  I've highlighted what appears to be the failure, but I'm no expert on this.  Thanks for your help.  I'll send the logs.

     

    D [19/Oct/2014:14:40:07 -0400] [Job 14] Started filter /usr/libexec/cups/filter/gziptoany (PID 1105)

    D [19/Oct/2014:14:40:07 -0400] [Job 14] Started filter /Library/Printers/EPSON/LaserPrinter/GD2/filter/pdftoescpage.app/Contents/MacOS /pdftoescpage (PID 1106)

    D [19/Oct/2014:14:40:07 -0400] [Job 14] Started backend /usr/libexec/cups/backend/usb (PID 1107)

    D [19/Oct/2014:14:40:07 -0400] [Job 14] PID 1105 (/usr/libexec/cups/filter/gziptoany) exited with no errors.

    D [19/Oct/2014:14:40:07 -0400] [Job 14] usb: AppleLanguages="en-US"

    D [19/Oct/2014:14:40:07 -0400] [Job 14] STATE: +connecting-to-device

    D [19/Oct/2014:14:40:07 -0400] [Job 14] Looking for 'EPSON AL-CX11'

    D [19/Oct/2014:14:40:07 -0400] [Job 14] load_classdriver(/System/Library/Printers/Libraries/USBGenericPrintingClass.plu gin) (kr:0x00000000)

    D [19/Oct/2014:14:40:07 -0400] [Job 14] load_classdriver(/Library/Printers/EPSON/CIOSupport/EPSONUSBPrintClass.plugin) (kr:0x00000000)

    D [19/Oct/2014:14:40:07 -0400] [Job 14] Opening connection

    D [19/Oct/2014:14:40:07 -0400] [Job 14] Directory "/Library/Printers/EPSON/CIOSupport/EPSONUSBPrintClass.plugin" permissions OK (040755/uid=0/gid=80).

    D [19/Oct/2014:14:40:07 -0400] [Job 14] Directory "/System/Library/Printers/Libraries/USBGenericPrintingClass.plugin" permissions OK (040755/uid=0/gid=0).

    D [19/Oct/2014:14:40:07 -0400] [Job 14] load_classdriver(/System/Library/Printers/Libraries/USBGenericPrintingClass.plu gin) (kr:0x00000000)

    D [19/Oct/2014:14:40:07 -0400] [Job 14] load_classdriver(/Library/Printers/EPSON/CIOSupport/EPSONUSBPrintClass.plugin) (kr:0x00000000)

    D [19/Oct/2014:14:40:07 -0400] [Job 14] STATE: -connecting-to-device

    D [19/Oct/2014:14:40:07 -0400] [Job 14] Sending data to printer.

    D [19/Oct/2014:14:40:07 -0400] [Job 14] Set job-printer-state-message to "Sending data to printer.", current level=INFO

    D [19/Oct/2014:14:40:07 -0400] [Job 14] Read 121 bytes of back-channel data...

    D [19/Oct/2014:14:40:07 -0400] [Job 14] Read 121 bytes of back-channel data...

    D [19/Oct/2014:14:40:07 -0400] [Job 14] PID 1106 (/Library/Printers/EPSON/LaserPrinter/GD2/filter/pdftoescpage.app/Contents/MacO S/pdftoescpage) crashed on signal 11.

    D [19/Oct/2014:14:40:07 -0400] [Job 14] Hint: Try setting the LogLevel to "debug" to find out more.

    D [19/Oct/2014:14:40:07 -0400] [Job 14] Sent 0 bytes...

    D [19/Oct/2014:14:40:07 -0400] [Job 14] STATE: +cups-waiting-for-job-completed

    D [19/Oct/2014:14:40:07 -0400] [Job 14] Waiting for read thread to exit...

    D [19/Oct/2014:14:40:07 -0400] [Job 14] PID 1107 (/usr/libexec/cups/backend/usb) exited with no errors.

    D [19/Oct/2014:14:40:07 -0400] [Job 14] End of messages

    D [19/Oct/2014:14:40:07 -0400] [Job 14] printer-state=3(idle)

    D [19/Oct/2014:14:40:07 -0400] [Job 14] printer-state-message="Filter failed"

    D [19/Oct/2014:14:40:07 -0400] [Job 14] printer-state-reasons=none

    E [19/Oct/2014:14:45:08 -0400] [Job 14] Stopping unresponsive job.

  • by RGSRBGolfing,Solvedanswer

    RGSRBGolfing RGSRBGolfing Oct 20, 2014 6:21 PM in response to RGSRBGolfing
    Level 1 (0 points)
    Oct 20, 2014 6:21 PM in response to RGSRBGolfing

    I inquired with Epson and here are the instructions that they provided me.  When I followed these instructions, on both the iMac (which in my set up is functioning as the Print Server) and the MacBook Pro, it worked and I was able to print from both computers!

     

    It seems that whatever driver Apple downloads automatically via Apple Updates and/or from the App Store must not be 100% compatible with the Epson AcuLaser as I had to use the driver downloaded directly from the Epson website, as described in the instructions Epson provided as follows:

     

    Thank you for contacting Epson your Epson AcuLaser CX11NF. I am sorry you are experiencing problems with printing.

    Although you may have tried these steps, I believe they will resolve the issue if you follow all of the instructions.

    1. Power off your product (by "product", he means the printer).
    2. Open System Preferences and select Printers & Scanners.
    3. Highlight the Epson printer and click on the "-" sign to delete the printer.
    4. Click Delete Printer to confirm and close Printers & Scanners.
    5. On your hard drive, select Library > Printers. Delete the Epson folder.
    6. On your hard drive, select Library > Printers> PPD > Contents > Resources. Delete Epson Printer Name.gz (there are lots of these for every Epson Printer available; delete them all).
    7. On your hard drive, select Library > Caches and delete the Epson folder.
    8. Close the hard drive.
    9. Restart your computer and power on the printer. (if the Mac prompts you to ask if you want to install the printer driver for the Epson, respond "Not now").
    10. Go to the Epson support website.
    11. Search for your printer product or select it from the list.
    12. Select Macintosh and the Mac OS you are running under Drivers and Downloads.
    13. Choose the printer or scanner driver for your system and click Download Now.
    14. Once the download has completed, click on the file from your desktop to launch the installer.
    15. Follow the directions to complete the installation.
    16. Go back to System Preferences > Printers & Scanners and add the printer as you normally would.
    17. Try printing again.

  • by sleep73,

    sleep73 sleep73 Nov 1, 2014 4:33 PM in response to RGSRBGolfing
    Level 1 (0 points)
    Nov 1, 2014 4:33 PM in response to RGSRBGolfing

    This worked perfectly for me!! Thank you so much.

  • by Appeltjehehe,

    Appeltjehehe Appeltjehehe Mar 10, 2015 12:29 AM in response to sleep73
    Level 2 (286 points)
    Mar 10, 2015 12:29 AM in response to sleep73

    Same problem here with a Canon iP4850 printer that worked in sharing before with a MacBook Pro, but not with my Mac Pro and Yosemite.

    I have it connected to my iMac Snow Leopard, and now it won't print from the Mac Pro.

  • by Pentimento33,

    Pentimento33 Pentimento33 Aug 7, 2015 1:12 PM in response to RGSRBGolfing
    Level 1 (0 points)
    Aug 7, 2015 1:12 PM in response to RGSRBGolfing

    Thank you for the detailed instructions. I have tried this and every other fix I can find online. Still getting the filter failed error.

    Can no longer print from my Mac Pro.

  • by peanutmom,

    peanutmom peanutmom Aug 25, 2015 10:35 PM in response to Pentimento33
    Level 1 (0 points)
    Aug 25, 2015 10:35 PM in response to Pentimento33

    I couldn't resolve the issue using the solution posted above, either; however, I was able to find the solution that worked for me on Epson's help page. https://www.epson.com/cgi-bin/Store/support/supAdvice.jsp?UseCookie=yes&noteoid= 240181&type=highlights

     


    To correct the "Filter Failure with rastertoescpII" error, try the following:

     

    1. Open the menu, select System Preferences, then Sharing.
    2. Do one of the following:
      • If the Computer Name field is blank, enter a name for your computer.
      • If there is a name in the  Computer Name field, rename your computer.
    3. Close the Sharing window.
    4. Select System Preferences, Print & Fax or Print & Scan, then select your printer in the Printer list. Click Options and Supplies.
    5. Select General, if necessary. In the Location field, enter the computer name you entered in step 2. Click OK.
    6. Try printing again.
      • If the problem is gone, you're done.
      • If you still have a problem, please contact Epson Support.

  • by dave1224,

    dave1224 dave1224 May 16, 2016 2:50 PM in response to RGSRBGolfing
    Level 1 (4 points)
    May 16, 2016 2:50 PM in response to RGSRBGolfing

    It's May 2016 and I followed these instructions after spending hours on the phone with Epson support. I have an Epson WF 2660 and two Macs--a Pro and an Air, both running Yosemite. All connections are wireless. Epson support screwed things up worse than they had been before. The 17-point plan from RGSRBGolfing worked fine. The 6-point plan from peanutmom did not. We're now up and running--for the moment. It's amazing to me that Epson support couldn't solve my problem, given that a set of instructions from 2 years ago did the trick. They had me changing the printer name from its model (Epson WF2660) to its IP address. I'm happy to be able to print but bewildered that Apple's drivers don't seem to be very good. By the way, this problem started only when I updated to Yosemite.