HT201419: Get help with Mail on your iPhone, iPad, and iPod touch

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Qiitxx

Q: Every sense I downloaded the new ISO update my email icon does not work. After I tap the icon it goes to a blank page and then the app crashes

Every sense I downloaded the new ISO update my email icon does not work. After I tap the icon it goes to a blank page and then the app crashes

iPad 2, iOS 6.1, Help

Posted on Mar 10, 2015 4:07 AM

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Q: Every sense I downloaded the new ISO update my email icon does not work. After I tap the icon it goes to a blank page and then the ... more

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  • by Skydiver119,

    Skydiver119 Skydiver119 Mar 10, 2015 4:32 AM in response to Qiitxx
    Level 7 (28,378 points)
    iPad
    Mar 10, 2015 4:32 AM in response to Qiitxx

    Try to reset your iPad. Hold down the sleep and home keys for about 20 seconds. When you see the silver apple, let go and let it reboot and try again.

     

    You can also try to force quit the mail app. DOuble tap the home button. FLick the preview for the mail app up and off the screen to close it. Single tap on the home button to exit the mode.

     

    Sometimes people have to go into the settings, mail, contacts and calendars and uninstall/reinstall their mail info after an iOS update.