agramante9a

Q: IPod 6th gen syncs but won't play

My nano 6th gen shows a blank screen. ITunes sees it and I can sync, but can't use it when disconnected. Reset/sleep/turn off-on doesn't help. Short of returning it, I don't know what I can do.

iPod nano, Windows 8

Posted on Mar 8, 2015 8:33 AM

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Q: IPod 6th gen syncs but won't play

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  • by Allen A,

    Allen A Allen A Mar 10, 2015 6:29 AM in response to agramante9a
    Community Specialists
    Mar 10, 2015 6:29 AM in response to agramante9a

    Hi agramante9a,

     

     

    The steps outlined below can help restore functionality to your iPod Nano's display.

     

     

    • Connect iPod to power for at least ten minutes to ensure that the battery has enough charge to allow iPod to turn on.
    • If iPod does not turn on after ten minutes, try resetting the device while it is still connected to power. Reset the iPod by holding down the Sleep/Wake button and the Volume Down button for at least eight seconds or until you see the Apple logo appear.
    • If the Apple logo appears on the display, connect iPod to a computer and verify that it appears in iTunes and can play music. If iPod appears in iTunes and can play music, no further troubleshooting is needed.
    • If the screen remains dark and will not turn on, then your iPod may need service.

    iPod nano (6th generation): Hardware troubleshooting
    https://support.apple.com/en-us/TS3474

     

     

    All my best,

    Allen