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Mar 10, 2015 7:15 AM in response to mish11mish11by norm123,Hi mish11mish11,
Lets see if we can get that working again. If you are having issues with the Apple Mobile Device Service you may need to just restart the service. Check out the first article to walk you through that process. If you are still having issues, take a look at the second article to continue your troubleshooting.
How to restart the Apple Mobile Device Service (AMDS) on Windows
https://support.apple.com/en-us/HT203188
If you can't install or update iTunes for Windows
https://support.apple.com/en-us/HT201668
Take it easy,
-Norm G.
