marekfromniedernhausen

Q: Hi, I just had a session with an apple support staff and now my Macbook Air won't start up. What shall I do?

I contacted Apple support because I couldn't download apps on iTunes.

I got called back by Apple who redirected me to a technician.

The technician had access to my macbook air screen and via her directing me on the screen and via telephone she had me remove a bunch of stuff from my computer.

After that it seemed initially that the iTunes problem was fixed because the iTunes box showed that it was downloading the app. But it just said it was dowloading it but there really wasn't any progress visible.

So I decided to restart the computer but it would never start back up.

 

I scheduled an appointment at the Genius bar closest to me for tomorrow.

Is there anything else I can do/try?

MacBook Air, iOS 7

Posted on Mar 10, 2015 2:40 PM

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Q: Hi, I just had a session with an apple support staff and now my Macbook Air won't start up. What shall I do?

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  • by my ginger,

    my ginger my ginger Mar 10, 2015 5:25 PM in response to marekfromniedernhausen
    Level 4 (2,472 points)
    Mar 10, 2015 5:25 PM in response to marekfromniedernhausen

    Since I do not know what she had you remove it will be hard to say what exactly to do. If your  original problem was automatic downloads here is what apple says.https://support.apple.com/en-us/HT202180 First i would try a pram reset. Command/Option/P/R keys at startup for three chimes. Then if no startup Go to recovery. Command R or Option R at startup. Then use the utility option and check /repair startup volume and also permissions. If still no response you might have to use recovery to reinstall your operating system. You should have your files backup up even though a reinstall does not normally delete personal files.