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Helpful answers
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Mar 12, 2015 2:17 PM in response to nickienolan1by joe_7399,Hello nickienolan1,
Welcome to the Apple Support Communities!
I understand that you are trying to update your iPhone 4 but the backup never finishes and appears to be stuck. If this is the case, I would suggest reading over the attached article and working through the information within to help provide a resolution.
Apple software on Windows: May see performance issues and blank iTunes Store - Apple Support
Have a great day,
Joe
