nickienolan1

Level 1 (0 points)

Q: Hi im trying to update my mums phone its iphone4

Hi im trying to update my mums phone its iphone4 but the back up was running all night and still no joy??please help

iPhone 4

Posted on Mar 11, 2015 1:24 AM

I have this question too

Q: Hi im trying to update my mums phone its iphone4

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Helpful answers

by joe_7399,

joe_7399 Mar 12, 2015 2:17 PM in response to nickienolan1
Community Specialists

Mar 12, 2015 2:17 PM in response to nickienolan1

Hello nickienolan1,

Welcome to the Apple Support Communities!

I understand that you are trying to update your iPhone 4 but the backup never finishes and appears to be stuck. If this is the case, I would suggest reading over the attached article and working through the information within to help provide a resolution.

Apple software on Windows: May see performance issues and blank iTunes Store - Apple Support

Have a great day,
Joe
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