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Helpful answers
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Mar 11, 2015 9:02 AM in response to william40gbby jason269,Hello, william40gb.
Thank you for visiting Apple Support Communities.
I understand that an app your purchased is not working as expected. I would recommend going through the steps in the article below. You may also have to reach out to the developer of this app for further assistance.
If an app you installed unexpectedly quits, stops responding, or won’t open
If you have exhausted all troubleshooting steps and the developer has not provided a solution, I would recommend reporting a problem with the purchase as outlined below.
-Jason H.
