_Man
Level 1 (0 points)

Q: I set up Family sharing but the invite email never arrives at one of the accounts. Any suggestions? Yes, the account is receiving other emails.

Hi,

I'm trying to setup Family sharing but the invite email doesn't arrive at the destination account.

The account receives other emails and i've checked the Spam filter and virus checker.

The source/host computer is an iMac running Yosemite. I can happily email from the iMac to the MacbookAir.

Any suggestions or workarounds?

MacBook Air, OS X Yosemite (10.10.2)

Posted on Mar 9, 2015 10:10 PM

Close
_Man

Q: I set up Family sharing but the invite email never arrives at one of the accounts. Any suggestions? Yes, the account is receiving ... more

  • All replies
  • Helpful answers

  • by braden85,

    braden85 braden85 Mar 11, 2015 10:46 AM in response to _Man
    Community Specialists
    Mar 11, 2015 10:46 AM in response to _Man

    Hi there _Man,

     

    I understand that you are having an issue with some of your Family Sharing members not receiving the email in order to join your Family Sharing group. You should first try to resend the invitation to this person, using the information in the article below:

    See if your family member accepted the invitation

    After you send the invitation, you can check its status under the person's name in Settings > iCloud > Family on your iOS device. On your Mac, go to Apple menu > System Preferences, click iCloud, and select Manage Family. Then select that person's name to see the status of the invitation. 

    If you need to resend the invitation, select "Resend Invitation."

     

     

    Join a family group

    You can accept or decline an invitation to join a family from you iPhone, iPad, iPod touch, or Mac.

    • In iOS 8, go to Settings > iCloud > Invitations.
    • In OS X Yosemite, choose Apple menu > System Preferences > iCloud > Manage Family.
    • If the invitation is sent to your email address, you can also respond right from your email.

    To accept an invitation, follow the onscreen instructions. Here's what you'll be asked to do when you join:

    • Confirm your Apple ID and password.
    • Choose if you want to share your content and which iTunes Store account you want to share from.
    • Choose if you want to share your location. If you agree, your location can be displayed on family members’ devices in Find My Friends and Messages, and the location of your shared devices will also appear on family members’ devices in Find My iPhone.

    If you can't accept the invitation, see if someone else joined a family with your Apple ID or is sharing purchased content from your Apple ID. Remember, you can only join one family at a time, and you can only switch to a different family group once per year.

    Start or join a family group using Family Sharing - Apple Support

    https://support.apple.com/en-us/HT201088

     

    Thanks for being a part of the Apple Support Communities!

     

    Regards,

     

    Braden