HT201400: If you can’t connect to the iTunes Store

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Madhusudankapoor888

Q: Cannot Connect to iTunes Store

After restore iPhone from backup, iPhone is keep saying "Cannot Connect to iTunes Store" ..

 

I check my internet connectivity is ok and I am able to sign-in in using same Apple Id in safari

iOS 8.1.2

Posted on Mar 11, 2015 11:19 AM

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Q: Cannot Connect to iTunes Store

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  • by braden85,

    braden85 braden85 Mar 13, 2015 2:24 PM in response to Madhusudankapoor888
    Community Specialists
    Mar 13, 2015 2:24 PM in response to Madhusudankapoor888

    Hey Madhusudankapoor888,

     

    Unfortunately, it seems like you may have been affected by a system service outage that has been noted by Apple. You can see the history of system services in the following link, and you can also scroll back in time to confirm that there was a system service outage at the time of your posting:

     

    Apple - Support - System Status

    http://www.apple.com/support/systemstatus/

     

    This issue has been resolved and you should not be seeing the error any longer. Take care, and thanks for visiting the Apple Support Communities.

     

    Cheers,

     

    Braden

  • by AllYearJuly,

    AllYearJuly AllYearJuly Jul 22, 2015 7:57 PM in response to braden85
    Level 1 (0 points)
    Jul 22, 2015 7:57 PM in response to braden85

    Hi Braden,

     

    I followed the steps that the article in the link you shared but still doesn't resolve the issue.

     

    My WiFi Connection is working on Safari, Youtube, etc but not in App Store.  If I am going to remove my connection in WiFi and connect using my cellular data plan, no problem detected.

     

    What can you say about it?

     

    Thanks