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Helpful answers
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Mar 12, 2015 10:54 AM in response to Tecumsehby norm123,Hello Tecumseh,
If you are not getting any alerts or at least a vibrate when you are listening to your music and the silent switch is on, then check to see if you have Do Not Disturbed turned on as that will prevent you from receiving any notification while that is turned on. Take a look at the article below for more information.
Use Do Not Disturb on your iPhone, iPad, or iPod touch
https://support.apple.com/en-us/HT204321
Regards,
-Norm G.
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Mar 12, 2015 11:30 AM in response to norm123by Tecumseh,Thanks for taking the time to answer my question. As far as I know, Do Not Disturb is turned off. ?
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Mar 17, 2015 1:57 PM in response to Tecumsehby norm123,Hey Tecumseh,
If all your settings look good and it is still happening then I would look into contact Apple Support to look into it further as it may be something that may need more hands on to get it worked out.
https://getsupport.apple.com/GetproductgroupList.action
Take care,
-Norm G.
