bradymott

Q: My Retina Display has stain damage, HELP!!!

photo.JPG

I dont know how it happened, but somehow my retina display got some weird clear-ish stain damage that is very noticable on a black background. I have tried to clean it with water and a micro fiber cloth like usual, but i think this is not something on top of the screen as much as it is something has like eaten away a part of the screen... I need help! what do i do to solve this aside from replacing the screen... if water and microfiber arent working, what else can i use? I am worried that windex or alcohol will excacerbae the problem, as i suspect it might have been alcohol that caused the problem in the first place, but im not sure... any insight, please? this is driving me nuts

MacBook Pro with Retina display

Posted on Apr 7, 2014 10:44 AM

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Q: My Retina Display has stain damage, HELP!!!

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  • by stojnic,

    stojnic stojnic Mar 12, 2015 3:01 AM in response to JL-DK
    Level 1 (0 points)
    Mar 12, 2015 3:01 AM in response to JL-DK

    yes please FACEBOOK GROUP!

  • by Jakaya,

    Jakaya Jakaya Mar 12, 2015 3:25 AM in response to JL-DK
    Level 1 (5 points)
    Mar 12, 2015 3:25 AM in response to JL-DK

    good email there mate, straight to the point and succinct.  Others here are right that it really does need to get to engineering, or design or production, as the executives couldn't care less (unless it gets a lot of attention).

     

    by the way, mines getting worse in the past few weeks since i first came here.  I'm using nothing but water and the black apple cloth.  This is outrageous for a £1,750 ($2,600) laptop.

     

    The real issue here is that the AR problem needs to be recognised and confirmed as fixed by Apple, because simply replacing our screens could mean that the same will happen again on the replacements.

     

    From people's post, it does seem to be a certain batch between 2012-2013.  If this is the case, then maybe it was a factory / production process at fault here that has been corrected (meaning that they were aware of this problem).

  • by JL-DK,

    JL-DK JL-DK Mar 12, 2015 5:20 AM in response to Luczexx
    Level 1 (0 points)
    Mar 12, 2015 5:20 AM in response to Luczexx

    Would be smart to have only ONE Facebook group...

    With kind regards

    Joakim Larsen, Denmark / Ethiopia

  • by JL-DK,

    JL-DK JL-DK Mar 12, 2015 6:12 AM in response to bradymott
    Level 1 (0 points)
    Mar 12, 2015 6:12 AM in response to bradymott

    To the Apple Support Communities Staff

     

    How come a post that encourages Apple users to contact Apple's Relations Executive directly, and explaines the reasons for why it is important that each one of us does this - and furthermore provides them with Apple's standard answer - so they understand Apple's way of "working" and are not discouraged from keep feeding the discussion... is removed by you???

     

    This is indeed a most peculiar "support" forum.

     

    Enjoy your work

    Joakim Larsen, Denmark / Ethiopia

     

    Hi Joakim Larsen (JL-DK),

    Thanks for participating in Apple Support Communities.

    We removed your post Re: My Retina Display has stain damage, HELP!!! because it contained rants or complaints that weren’t constructive. We understand wanting to share experiences, but these forums are meant for technical questions that can be answered by the community.

  • by JL-DK,

    JL-DK JL-DK Mar 12, 2015 7:05 AM in response to bradymott
    Level 1 (0 points)
    Mar 12, 2015 7:05 AM in response to bradymott

    Sent to PC World today:

     

    Hi PC World,

     

    I would like to bring your attention to the following problem with Apple’s Retina screens: An ever-increasing number of people are experiencing problems with the AR (anti glare) coating coming off.

     

    Apple continuously refuses to acknowledge the problem and consequently we - the angry and frustrated customers - are contacting different fora and sites, where Apple’s Retina products are discussed and recommended.

     

    As you are presenting and rating the Apple MBP Retina computers, please take time to read through the discussion thread on Apple.com

    https://discussions.apple.com/thread/6068947?start=0&tstart=0

     

    I will be happy to write a resume of the problem and include some of the many unanswered questions from the customers, if you like.

     

    With kind regards

    Joakim Larsen (participating as Apple User JL-DK)

  • by Pigeard_,

    Pigeard_ Pigeard_ Mar 12, 2015 7:13 AM in response to bradymott
    Level 1 (0 points)
    Mar 12, 2015 7:13 AM in response to bradymott

    Hi,

    I have the same problem on my retina 15" from mid 2012image.jpg

  • by Jakaya,

    Jakaya Jakaya Mar 12, 2015 7:16 AM in response to JL-DK
    Level 1 (5 points)
    Mar 12, 2015 7:16 AM in response to JL-DK

    nice one Joachim, they should start picking this up as it's a serious problem.  The retina screen is one of the main reasons I bought this, for graphics work, and now it's the main reason i don't want to use it (and discourage others from getting one).

     

    With the new macbook in the news, hopefully the news sites will report on this.

     

    thanks for your efforts mate

  • by hovercroft,

    hovercroft hovercroft Mar 12, 2015 8:55 AM in response to Jakaya
    Level 1 (29 points)
    Mar 12, 2015 8:55 AM in response to Jakaya

    What a horrifying flaw. I've just received mine a few days ago and seems like this is one of those things that is going to happen regardless of how careful I am. Are there any ways of preventing this from happening? How is this going on ignored for so long?

  • by ventrebleu,

    ventrebleu ventrebleu Mar 12, 2015 9:20 AM in response to bradymott
    Level 1 (5 points)
    Mar 12, 2015 9:20 AM in response to bradymott
  • by ersjoh,

    ersjoh ersjoh Mar 12, 2015 2:31 PM in response to bradymott
    Level 1 (0 points)
    Mar 12, 2015 2:31 PM in response to bradymott

    I've very small ones on my 15" rMBP (mid 2014), but still very frustrating for a 7 month old notebook. I hope they aren't getting bigger, but seeing all your images I've a bad feeling about that...


    10835422_955915554426733_1712114249588192396_o.jpg

  • by garrettheaver,

    garrettheaver garrettheaver Mar 12, 2015 3:57 PM in response to bradymott
    Level 1 (0 points)
    Mar 12, 2015 3:57 PM in response to bradymott

    Well I hate to be the negative one in all this but I'm not really holding out much hope of Apple initiating a replacement program. They don't really have a history of it, at least in recent times that I'm familiar with. Its a real shame and I imagine, a bit like myself, those of you with this defect are a lot less likely to invest in a MacBook again at your next refresh. I was considering not buying this time around despite having bought Apple products for around ten years. I've just seen the quality decline progressively over the last couple of product iterations. I still have a 2006 MBP which is whirring along in almost perfect order whilst a 2009 MBP I own has a broken trackpad, sticky DVD drive and suffered an LVD screen issue early in its life. My current 2013 retina has suffered intermittent USB issues and now the screen surface is quite literally falling apart. When it comes time to refresh later this year I strongly doubt I'll be extending my decade long run on Apple hardware.

  • by flexier,

    flexier flexier Mar 12, 2015 4:43 PM in response to garrettheaver
    Level 1 (4 points)
    Mar 12, 2015 4:43 PM in response to garrettheaver

    Don't blame yourself ;-) Don't think that anyone in here has high hopes to get his screen repaired for free. But this story makes you think as a consumer.

     

    I don't know how the laws in the US are, but in Europe there is a 2 year guarantee period by law (that is independent from any warranty). So even if Apple provides just one year warranty, after this one year I can still go to the place of purchase and request a repair of a faulty product. It is the reseller who has to take the burden, even if Apple says it is not their problem. Of cause in the case of the AV coating you are likely forced to take a lawyer to sew the reseller/Apple if they refuse to accept that the fault is caused by production errors. If you are in the 2 year guarantee period, you likely win the case (but it will cost you time and money until you get there).

     

    Here is the thing. The 2 year guarantee period by law is independent from the price of the product or the reputation of the manufacturer or reseller. So if you buy a cheap unbranded laptop with similar specs for a quarter or let's say half of the price of a Macbook, you still have the 2 years where you get your product repaired or replaced (eventually). One really wonders if a DELL, Lenovo, Sony or HP (actually these are all good brands/manufacturers) will do next time. Face it, for the price of a Macbook Retina screen you get a complete laptop of any of these manufacturers. So if it breaks down after a year and provided you find a similar understanding and service driven manufacturer, who is unwilling to stick to his side of the bargain, you still are better of buying a complete new one.

     

    Unfortunately in my case I just can't go this road (yet). I have to develop in-house (enterprise) apps for iOS devices and hence I need a Mac or Macbook for development. We use iPods and iPhones combined with barcode scanner modules and just (2 years ago) we bought 40 iPhones for this purpose. Of course we can't just throw away this investment, but I will certainly let the Apple hardware phase out and replace it with similar Android devices. After that I no longer require a Macbook...

     

    And that is not the only thing where Apple just lost grounds in our company. We are an English language school und use electronic whiteboards in every single classroom. The next thing in the pipeline is to provide tablets for every student in the classrooms. Guess what, because of the negative experience we are likely  to decide for Samsung or other Android tablets. Just to through in some numbers...we have currently (depending on the season) anything between 50-80 classrooms with up to 15 students. Make the maths !!!

  • by petermac87,

    petermac87 petermac87 Mar 12, 2015 4:49 PM in response to flexier
    Level 5 (7,402 points)
    Mar 12, 2015 4:49 PM in response to flexier

    Apple seem to be doing OK

     

    Pete

  • by garrettheaver,

    garrettheaver garrettheaver Mar 12, 2015 5:03 PM in response to petermac87
    Level 1 (0 points)
    Mar 12, 2015 5:03 PM in response to petermac87

    Pete, I don't think any of us are under any illusion that, regardless of however many of us (50?, 100?, 1000?, 10000?) there are, we would have any immediately measurable impact on Apple's numbers. Apple is effectively after all, a small country in financial terms. I think the trend is whats more interesting. Every manufacturer eventually "jumps the shark" and goes through cycles. Apple would seem to be trending more in one particular direction with their seemingly slipping attention to quality and customer service stance.

     

    flexier, as a fellow European I hadn't even thought of the 2 year EU guarantee. Nice in principal but as you say, I wouldn't exactly bank on Apple passing much remarks on it given they're already refusing repairs on own warranty machines.

  • by Jakaya,

    Jakaya Jakaya Mar 12, 2015 5:45 PM in response to ventrebleu
    Level 1 (5 points)
    Mar 12, 2015 5:45 PM in response to ventrebleu

    Hi ventrebleu, that's a good article, I just read the google translate version.  Were you responsible?

     

    We need more of the press to pick up on this so that the attention gathers momentum, especially with the new MacBook getting attention at the moment.

     

    I understand people are frustrated, but we shouldn't be saying that there's no chance that apple will acknowledge this serious problem.  They have done in the past, and rectified problems, especially when they received a lot of attention - for example, the recent video issue with some 2010-11 rMBP's, as well as the 'unannounced' replacement of screens with image retention.

     

    Also, speaking in a defeatist way just lets apple get away with inaction (e.g. "those customers don't expect us to do anything about it anyway, so just let it blow over").  Once they realise that we won't give up until they rightly address this problem, they'll have to find a way to deal with it.

     

    This is clearly a big problem.  I've never heard of laptop screens (or any screen - phone, tablet etc.) deteriorating in such a manner and at such a rapid clip, but it seems to be limited to a particular production run, otherwise there would be much more news about it.  Maybe there's only 1 factory at fault, or 1 bad AR coating machine etc.  This would also mean that there's a limited number of replacements rightfully due.  But no-one will ever find out the cause if apple continue to apply a 'reality distortion field' around the problem by pretending that it doesn't exist.

     

    (by the way, that executives' reply is just madness - that it's our fault for putting the macbook in a bag).

     

    I'm going to run with the EU warranty also, when I get back to the UK.  I'm still within 2 years (just), but as I recall, it's 6 years rather than 2, and as long as you can prove that the problem was a manufacturing one (which improperly applied coating clearly is).  However, this doesn't help anyone outside the EU, and is discretionary at best.  It also means that the problem will reoccur with a replacement screen.  We should be pressuring Apple to acknowledge that this serious problem exists, and to fix it.  I see a lot of people on here doing some great work getting our problem addressed, like JL-DK's emails, and those who set up the facebook page and the wufoo form / database.

     

    I'm going to contact some press and point them to this discussion, I'll let you know how I get on (and also with the EU warranty).

     

    We should refrain from saying they Apple won't fix this problem, they have done many times in the past.  I, for one, am absolutely confident that this will be fixed.  It's clearly a manufacturing issue, and limited to only a certain percentage of rMBP's, so it's just a matter of time, and persistence.

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