Flying Pelican

Q: Can't set up iCloud mail on Android 4.2.2 phone

I have a new unlocked Samsung Galaxy Ace 4 specifically for traveling to other countries with, and I have tried just about everything I can think of and every combination of server settings, and can't get past the first stage of setting up my iCloud email to work on this device.  I was able to successfully add two other accounts (my own domain IMAP and another internet provider POP).  Only the iCloud account won't set up due to "authentication failed".

 

I have tried the stock/ default Android mail client as well as a third party client, Aqua Mail. Neither can connect to the iCloud servers.  I even tried changing my iCloud password, which was a pain, because you are not allowed to change it back to what it was before.   I have tried all settings for SSL / TLS (when I select TLS, I get "No response from Server") , all combinations of my user name (with and without .mac and .me), both using and not using IMAP prefixes.   This is all on the initial stage of just setting up incoming email, so I can't even get to setting up outgoing.

 

I have searched and tried a lot with no solution. Hoping someone can help here.  Thanks

Samsung Galaxy Ace 4, Other OS

Posted on Mar 12, 2015 4:38 PM

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Q: Can't set up iCloud mail on Android 4.2.2 phone

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  • Helpful answers

  • by ckuan,

    ckuan ckuan Mar 12, 2015 4:43 PM in response to Flying Pelican
    Level 7 (33,713 points)
    Mar 12, 2015 4:43 PM in response to Flying Pelican

    I don't think it can work on Android devices. iCloud mail is Apple only.

    You can try using a browser:

    https://www.icloud.com/#mail

  • by Csound1,

    Csound1 Csound1 Mar 12, 2015 4:47 PM in response to Flying Pelican
    Level 9 (50,417 points)
    Desktops
    Mar 12, 2015 4:47 PM in response to Flying Pelican

    It's a standard IMAP account, it works on anything that supports IMAP, such as an Android phone.

     

    Post the settings you are using to access iCloud mail.

  • by Flying Pelican,

    Flying Pelican Flying Pelican Mar 12, 2015 5:50 PM in response to Csound1
    Level 1 (27 points)
    Mar 12, 2015 5:50 PM in response to Csound1

    from Apple's web site - I tried these first and then other combinations:


      • Server name: imap.mail.me.com      - also tried using the p03-   before that which was in my Mac's settings for this account, also tried using the p03- in the IMAP prefix field

     

      • SSL Required: Yes   - I also tried the 3 other available settings, including TLS and accept all for both SSL and TLS

      • Port: 993  (also tried TLS / 143)

      • Username: The name part of your iCloud email address (for example, emilyparker, not emilyparker@icloud.com)  - I also tried using that with both @mac.com and @me.com as part of user name

      • Password: Your iCloud password


    I could not get past this stage with the stock / default Android mail app.  However, Aqua Mail allows me to enter both incoming and outgoing server settings before connecting (which both fail).


    SMTP information for the outgoing mail server

      • Server name: smtp.mail.me.com

      • SSL Required: Yes - I also tried the 3 other available settings, including TLS and accept all for both SSL and TLS
      • Port: 587 (also tried SSL / 465)

      • SMTP Authentication Required: Yes

      • Username: Your full iCloud email address (for example, emilyparker@icloud.com, not emilyparker) -  I also tried using that with both @mac.com and @me.com as part of user name

      • Password: Your iCloud password

  • by Flying Pelican,Solvedanswer

    Flying Pelican Flying Pelican Mar 12, 2015 10:23 PM in response to Flying Pelican
    Level 1 (27 points)
    Mar 12, 2015 10:23 PM in response to Flying Pelican

    Figured it out after trying two other Android Mail apps that gave similar errors (but also clues).  It was Apple's two-step verification that would not allow the connection.  I was able to turn it off to get the account set up.  The other hassle was turning it back on.

  • by Csound1,

    Csound1 Csound1 Mar 13, 2015 9:27 AM in response to Flying Pelican
    Level 9 (50,417 points)
    Desktops
    Mar 13, 2015 9:27 AM in response to Flying Pelican

    Yup, password is needed, all of them if you use more than one

  • by joshmac777,Helpful

    joshmac777 joshmac777 Dec 2, 2015 9:05 PM in response to Flying Pelican
    Level 1 (5 points)
    Dec 2, 2015 9:05 PM in response to Flying Pelican

    Your thought about the Two Step issue got me exploring in that area. Turns out you need to use App Specific Passwords if you have Two Step turned on. Just tried and worked for me while still leaving Two Step on.

  • by Flying Pelican,

    Flying Pelican Flying Pelican Dec 2, 2015 9:05 PM in response to joshmac777
    Level 1 (27 points)
    Dec 2, 2015 9:05 PM in response to joshmac777

    Ah yes, that looks like a good solution after reading this support article:

     

    Using app-specific passwords - Apple Support