HT201679: Identifying legitimate emails from the iTunes Store

Learn about Identifying legitimate emails from the iTunes Store
Sarah_j_g

Q: I have just received an email saying i have downloaded an app from another device. This wasn't me, i have changed my password. What do i do now?

I have just received an email saying i have downloaded an app from another device.

This wasn't me, i have changed my password.

What do i do now?

iPhone 6

Posted on Jan 30, 2015 12:56 PM

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Q: I have just received an email saying i have downloaded an app from another device. This wasn't me, i have changed my password. Wha ... more

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  • by sterling r,

    sterling r sterling r Feb 2, 2015 7:25 AM in response to Sarah_j_g
    Community Specialists
    Feb 2, 2015 7:25 AM in response to Sarah_j_g

    Hello Sarah_j_g,

     

    Changing the password on your account was definately the right thing to do if you have no idea what other device could have downloaded the app. You may want to consider enabling Two-Step Verification as an additional security measure which is a highly secure method of verficiation. Here is some additional information about that and how to get it setup:

     

    Frequently asked questions about two-step verification for Apple ID

     

    Thank you for using Apple Support Communities.

    Regards,

    Sterling

  • by Dee,

    Dee Dee Mar 13, 2015 4:31 AM in response to sterling r
    Level 1 (5 points)
    Mar 13, 2015 4:31 AM in response to sterling r

    Hi stirling r,

     

    I have always been very weary of fake emails and can easily spot the ones that get through the spam filters but for the first time in my 25 plus years memory of using email, I though a fake email was genuine.

     

    Ok, granted the email was supposedly from Apple so there's an implied level of trust there and I had updated my Apple ID details hours before, but it was only after doing a double take at the url link in the email I realised it was fake. It was pointing to an IP address (http://104.145.233.95/..etc) and not the usual https://www.apple.com/..etc.

     

    I just wandered how may Apple users, especially new ones would have unwittingly compromised their Apple ID details by this scam.  I would love to see Apple doing more to make its users aware of scams directed at them.

     

    Hope this helps someone!

    Identifying fraudulent "phishing" email

     

    Regards,

    Dee