HoopsMD
Level 1 (0 points)

Q: 7th generation.  I bought a new iPod 7th generation.  I can't just touch music, I have to double tap it. I can't select songs with a tap, I have to double tap it.  I then have to double tap play/pause, or next song selection to move to next song.  I

I bought a new iPod 7th generation.  I can't just touch music, I have to double tap it. I can't select songs with a tap, I have to double tap it.  I then have to double tap play/pause, or next song selection to move to next song.  I also can't use my finger to scroll volume.

Posted on Mar 11, 2015 2:57 PM

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HoopsMD

Q: 7th generation.  I bought a new iPod 7th generation.  I can't just touch music, I have to double tap it. I can't select ... more

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  • by joe_7399,

    joe_7399 joe_7399 Mar 14, 2015 7:52 AM in response to HoopsMD
    Community Specialists
    Mar 14, 2015 7:52 AM in response to HoopsMD

    Hello HoopsMD,

     

    Welcome to the Apple Support Communities!

     

    I understand that the display on your iPod nano (7th generation) is not responding to your touch as you would expect. In this situation, I would recommend reading over the attached article and working through the steps within to help resolve this issue. 

     

    iPod nano (7th generation): Hardware troubleshooting - Apple Support

     

    Display

     

    Follow these steps if your iPod doesn't respond to your input or has a display-related issue.

    Screen is unresponsive and displays Apple logo or white screen

    • Reset iPod by holding down the Sleep/Wake button and Home button until you see the Apple logo appear. If the Apple logo appears on the display, connect iPod to a computer and verify that it appears in iTunes.
    • If the Apple logo does not appear, or if the iPod is not seen in iTunes, connect it to iTunes and try to restore.

    Touch screen does not accept input

    • Clean the screen with a microfiber polishing cloth.
    • Do not wear gloves while using the touchscreen. Do not use the touchscreen with wet hands or immediately after applying hand lotion. Moisture affects touchscreen behavior in the same manner as it affects a trackpad.
    • If you have a protective plastic sheet or film on the touchscreen, try removing it, because it may be preventing the touchscreen from working properly.
    • The current application may be unresponsive; try resetting iPod by pressing and holding the Sleep/Wake button and the Home buttons simultaneously for a least six seconds, until the Apple logo appears.
    • Sync with iTunes and restore the iPod.

     

    Have a great day,

    Joe