HT201455: If you didn't receive your verification or reset email

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deborahmp

Q: My apple ID is my AOL email. I can't remember my password, and when I try to reset it, I don't get an email to my AOL email account. Help?

My apple ID is my AOL email. I can't remember my password, and when I try to reset it, I don't get an email to my AOL email account.

 

Let's say my AOL email is, for example, john@aol.com. When I go to reset my password, I type that in, and select "Email authentication". I assume I'm supposed to get an email to john@aol.com, right? I am not receiving that email. I'm confused because I get Apple and iCloud notifications to that AOL email about my Apple account, but not to reset my password? What should I do?

Posted on Mar 11, 2015 4:32 PM

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Q: My apple ID is my AOL email. I can't remember my password, and when I try to reset it, I don't get an email to my AOL email accoun ... more

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