HT203977: How to back up your iPhone, iPad, and iPod touch
Learn about How to back up your iPhone, iPad, and iPod touch
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Helpful answers
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Mar 14, 2015 9:15 AM in response to kanye2011by Nubz N.,Howdy kanye2011,
The symptom of stalling at the Apple logo is discussed in the following article. Please try recovery mode.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
You might need to use recovery mode to restore your device in these cases:
- iTunes doesn't recognize your device or says it's in recovery mode.
- You see the Apple logo onscreen for several minutes with no progress bar.
- You see the Connect to iTunes screen.
Thank you for visiting Apple Support Communities.
Nubz
