JKE15

Q: A apple support contacted me to run a virus scan from mackeeper install

A apple support contacted me to run a virus scan from mackeeper install

iMac (27-inch Mid 2011)

Posted on Mar 14, 2015 7:42 AM

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Q: A apple support contacted me to run a virus scan from mackeeper install

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  • by thomas_r.,

    thomas_r. thomas_r. Mar 15, 2015 7:13 AM in response to JKE15
    Level 7 (30,889 points)
    Mac OS X
    Mar 15, 2015 7:13 AM in response to JKE15

    That was not Apple support. Apple support will not contact you out of the blue to tell you to run a virus scan, and they certainly shouldn't refer you to a scam app like MacKeeper!

     

    Exactly what happened? How were you contacted? What exactly were you told to do? Did you at any point give the people who contacted you remote access to your computer or a credit card number? Did you install MacKeeper?

  • by Klaus1,

    Klaus1 Klaus1 Mar 16, 2015 10:19 AM in response to JKE15
    Level 8 (48,821 points)
    Mar 16, 2015 10:19 AM in response to JKE15

    Please read this:

     

    Do not install MacKeeper

  • by Ralph9430,

    Ralph9430 Ralph9430 Mar 16, 2015 10:48 AM in response to JKE15
    Level 6 (18,157 points)
    Mar 16, 2015 10:48 AM in response to JKE15

    What did you do when you received that call? If you provided remote access to your computer or downloaded software and ran it I suggest you post here exactly what you did (without entering personal information) so we can help get rid of any problematic software.

  • by J.Patrick,

    J.Patrick J.Patrick Mar 16, 2015 11:05 AM in response to JKE15
    Level 1 (53 points)
    Desktops
    Mar 16, 2015 11:05 AM in response to JKE15

    It's always funny how the OP never returns to explain or say that they got help elsewhere.

  • by Klaus1,

    Klaus1 Klaus1 Mar 16, 2015 11:10 AM in response to J.Patrick
    Level 8 (48,821 points)
    Mar 16, 2015 11:10 AM in response to J.Patrick

    May be hard to do if you have installed MacKeeper and your Mac has died!

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Mar 16, 2015 11:20 AM in response to Klaus1
    Level 5 (7,507 points)
    Notebooks
    Mar 16, 2015 11:20 AM in response to Klaus1

    We actually received a Phishing/SCAM phone call on our family home land line the other day - "There has been a security breach detected on your Windows PC..." - South Asian accent (India/Pakistan?). Had my deceased Father's name as it appears ONLY on their TimeWarner Cable account " Wm. " (abbr. for William) and caller said " W "  " M " {lastName}.

     

    Needless to say, my 25 y/o son let him have it!

     

    be safe folks

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