smevans

Q: iPhone 5 camera not working after ios 7 update

The front camera works initially, but the rear camera shows a blurry image which then freezes the app.  Several hard resets have had no effect.

iPhone 5, iOS 7

Posted on Sep 19, 2013 6:14 AM

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Q: iPhone 5 camera not working after ios 7 update

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  • by MISakaGOD,

    MISakaGOD MISakaGOD Jan 23, 2015 3:30 PM in response to smevans
    Level 1 (0 points)
    Jan 23, 2015 3:30 PM in response to smevans

    so after updating to iOS 8.1.2 my rear camera stopped working after a few days.  backed it up and restored it to factory both from the phone and through iTunes but no luck.  brought it to Apple and they said it was a hardware issue and that the camera couldn't be replaced so i would have to buy a new phone if i wanted a working camera.  i said the camera was working perfectly before the update and the reply was 'well the camera was probably having some issues before and with the new update that brought it to the forefront'.  Um so doesn't that sound like a software issue???  why should i have to pay for a replacement when your update caused the problem?  so disappointed in Apple, if i have to buy a new phone i'll switch to Android because of this.  Apple seems to be slowly dying since Steve Jobs passed...

     

    anyone have any further suggestions to try and fix this or just scrap it?

  • by wac20,

    wac20 wac20 Jan 30, 2015 2:43 PM in response to MISakaGOD
    Level 1 (0 points)
    Jan 30, 2015 2:43 PM in response to MISakaGOD

    I also have an iPhone 5c without a back camera. No problem, then all of a sudden its stops working.

    Been in touch with Apple, very helpful, but could not sort it out and recommended to speak to the company i bought it from as I am 51 days outside warranty but speak to them, CONSUMER LAW will cover it for 2 years.

     

    No joy from the mobile phone company, so called Apple back and they have said, 'the CONSUMER LAW will only come into effect once the iPhone is 2 years old (December 2013)'. My choices

    • reset the iPhone to original settings - did not work
    • update to newest iOS - did not work.
    • turn it off and on again - did not work.
    • Pay £200+ for a Apple recycled one, plus you get 90 days warranty - can not afford that.

    If any one has any ideas, please let me know.

     

    Wayne

  • by mariam153,

    mariam153 mariam153 Mar 16, 2015 2:42 PM in response to PenangGenius
    Level 1 (0 points)
    Mar 16, 2015 2:42 PM in response to PenangGenius

    IT WORKED, you are a lifesaver

  • by mariam153,

    mariam153 mariam153 Mar 16, 2015 2:43 PM in response to MISakaGOD
    Level 1 (0 points)
    Mar 16, 2015 2:43 PM in response to MISakaGOD

    i just hit the corner where the camera is positioned lightly on my palms then held the home and sleep button down to reboot it and it was back to normal

  • by talatozoral,

    talatozoral talatozoral Apr 10, 2015 6:08 AM in response to mariam153
    Level 1 (0 points)
    Apr 10, 2015 6:08 AM in response to mariam153

    Upgraded to IOS 8.3, camera still not working.

  • by Alison4444,

    Alison4444 Alison4444 Apr 11, 2015 1:58 AM in response to talatozoral
    Level 1 (0 points)
    Apr 11, 2015 1:58 AM in response to talatozoral

    I had the same problem for months and months and after reading all these posts about the camera not working, and Apple doing nothing about it, I decided to make an appointment with an Apple Genius.  I took the phone in, and the Genius came to meet me.  He obviously knew I was having a problem with the camera as I'd had to state it before making the appointment.  He looked at my phone for approx 10 seconds and asked me to wait for a few minutes.  He came back, gave me a brand new phone and I just stared at him.   My phone was 1 1/2 years old.  Obviously some people have taken their phones in and had no success.  Maybe I was lucky.....

  • by hanishaziqah,

    hanishaziqah hanishaziqah Apr 22, 2015 9:23 PM in response to PenangGenius
    Level 1 (0 points)
    Apr 22, 2015 9:23 PM in response to PenangGenius

    I've had this problem twice, the first time my phone is still covered under the warranty so they just replaced my camera.

     

    So now i am facing this problem again and I'm so frustrated. 

    I couldn't believe this but the light tapping against your palm really works!

    thank u!

  • by Lucas AC,

    Lucas AC Lucas AC Jun 13, 2015 3:54 PM in response to talatozoral
    Level 1 (0 points)
    Jun 13, 2015 3:54 PM in response to talatozoral

    have the same problem, and no genius nor apple stores nearby my city (I live in Brazil) to take my phone to.. Being an Apple user since 2005, I'm very disappointed that no one at the company states anything about this problem, or even read this thread... Tried to see the branched "new discussion", it says I'm not authorized to see this new thread, so I guess I'll have to take this matter elsewhere.

  • by talatozoral,

    talatozoral talatozoral Jul 2, 2015 10:55 PM in response to talatozoral
    Level 1 (0 points)
    Jul 2, 2015 10:55 PM in response to talatozoral

    Upgraded to IOS 8.4 today, camera still not working.

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