HT201541: Update the software on your Mac

Learn about Update the software on your Mac
Fialho
Level 1 (0 points)

Q: Hey guys, here's the deal: despite of the fact that I have all of the options at the Software Updated center all set up to perfectly receive updates notifications from Mac App Store, I'm not receiving none.

My system is Mountain Lion.

Do you guys have any ideas?

Thanks.

OS X Mountain Lion (10.8.4)

Posted on Jul 24, 2013 10:15 AM

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Fialho

Q: Hey guys, here's the deal: despite of the fact that I have all of the options at the Software Updated center all set up to perfect ... more

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  • Helpful answers

  • by Eric Root,Helpful

    Eric Root Eric Root Jul 24, 2013 10:58 AM in response to Fialho
    Level 9 (69,881 points)
    iTunes
    Jul 24, 2013 10:58 AM in response to Fialho

    Could you clarify/explain what you set up and where? I didn't have to set up anything. The notifications just arrive.

  • by Z_B-B,

    Z_B-B Z_B-B Jul 24, 2013 11:30 AM in response to Fialho
    Level 2 (200 points)
    Jul 24, 2013 11:30 AM in response to Fialho

    Hello,

     

    It could be related to : System Preferences > Security & Privacy > General >

     

    The second part of the window, below the line . !

  • by Fialho,

    Fialho Fialho Jul 24, 2013 12:22 PM in response to Eric Root
    Level 1 (0 points)
    Jul 24, 2013 12:22 PM in response to Eric Root

    I went to System Preferences > Software Update and checked all the first 3 checkboxes.

    But I'm not receivig any update notifications from the Mac App Store. I have to manually go to the Updates part of the Mac App Store app and see if there's any update available.

    I used to receive an alert that would show up on the upright corner saying that "New software is ready to be installed", but that suddenly stopped.

  • by Eric Root,Helpful

    Eric Root Eric Root Jul 25, 2013 8:54 AM in response to Fialho
    Level 9 (69,881 points)
    iTunes
    Jul 25, 2013 8:54 AM in response to Fialho

    Try resetting the App Store application. Go to Applications/Utilities/Terminal, enter the command below, and then hit return. I suggest you copy and paste the command into Terminal.

    defaults write com.apple.appstore ShowDebugMenu -bool true


    Open the App Store application and the top menu bar should look like the screen shot below. One person had to open the App Store twice before the Debug menu appeared.

     

    Screen Shot 2013-07-25 at 11.45.38 AM.png

     

    Under the debug menu, select Reset Application.

     

    Screen Shot 2013-07-25 at 11.46.06 AM.png

  • by Fialho,

    Fialho Fialho Jul 25, 2013 12:36 PM in response to Eric Root
    Level 1 (0 points)
    Jul 25, 2013 12:36 PM in response to Eric Root

    Thank you!

    I just did that. Let's see how it goes from now on.

  • by Eric Root,

    Eric Root Eric Root Jul 25, 2013 2:09 PM in response to Fialho
    Level 9 (69,881 points)
    iTunes
    Jul 25, 2013 2:09 PM in response to Fialho

    You are welcome. Are you getting updates showing?

  • by Fialho,

    Fialho Fialho Jul 25, 2013 2:54 PM in response to Eric Root
    Level 1 (0 points)
    Jul 25, 2013 2:54 PM in response to Eric Root

    I still don't know, man. I gotta wait and see if I'll get any update notifications from the MAS. As soon as I do, I'll let you know here.

    But thx a lot, again.

  • by Bartman27p229,

    Bartman27p229 Bartman27p229 Aug 12, 2013 3:03 PM in response to Eric Root
    Level 1 (9 points)
    iCloud
    Aug 12, 2013 3:03 PM in response to Eric Root

    Eric,

     

    Can you help me get back out of the "Debug Mode" after this is done? I reset the App Store, but "Debug" still shows up when I open it. I've restarted and rebooted my computer. Any help is appreciated. Thank you!

  • by Eric Root,

    Eric Root Eric Root Aug 29, 2013 2:03 PM in response to Bartman27p229
    Level 9 (69,881 points)
    iTunes
    Aug 29, 2013 2:03 PM in response to Bartman27p229

    Same command as before except change bool true to bool false.

  • by genkigirlgrooves,

    genkigirlgrooves genkigirlgrooves Oct 30, 2013 8:41 AM in response to Eric Root
    Level 1 (0 points)
    Oct 30, 2013 8:41 AM in response to Eric Root

    Hi.  I have tried several times but I cannot get the debug to show up.  I am doing this with a hope to reset my app store so that I can download Mavericks, which tells me I have downloaded it but I haven't.

     

    My screen looks like this:Screen Shot 2013-10-31 at 12.30.42 AM.png

  • by carolfrompe,

    carolfrompe carolfrompe Mar 17, 2015 8:01 AM in response to Eric Root
    Level 1 (0 points)
    Mar 17, 2015 8:01 AM in response to Eric Root

    I had to keep opening the Appstore until the 'debug' heading showed up. I followed the instructions and reset application but I still have that iTunes 12.1 update showing up even though my iTunes tells me it has been updated successfully. I have had 21 notifications since February 15th!

  • by Eric Root,

    Eric Root Eric Root Mar 18, 2015 8:00 AM in response to carolfrompe
    Level 9 (69,881 points)
    iTunes
    Mar 18, 2015 8:00 AM in response to carolfrompe

    Try re-indexing Spotlight. That is what the App Store uses to know what is installed on your computer.

     

    Spotlight – Re-index

     

    You can also hide the update.

     

    Hide Updates     Mountain Lion

  • by Anchann,

    Anchann Anchann Apr 2, 2015 6:49 PM in response to Eric Root
    Level 1 (18 points)
    iTunes
    Apr 2, 2015 6:49 PM in response to Eric Root

    Mr Root, I have tried all that you suggested above, but it does not seem to be working for me. My iMac will not check for updates nor install them when on my main screen name. When I switch to another screen name, one that is not an administrator, then I see the updates being completed in the background as they should. Those screen names are not used very often though. I have reset the App Store and attempted to have Spotlight reindex, but I am not sure either actually completed. Is there anything else you could recommend?

  • by MASSmacGuy,

    MASSmacGuy MASSmacGuy Jun 14, 2015 6:37 AM in response to Eric Root
    Level 1 (0 points)
    Jun 14, 2015 6:37 AM in response to Eric Root

    You posted this 2 years ago, But I wanted you to know that it still works and it just helped me after weeks of frustration. In Snow Leo, I get another menu choice under debug - Cache Buster, which I needed to check off before success.

    Thanks, I'm hanging on to SL as long as I can. Too much invested in SW that won't make the jump to Yosemite.