Q: iTunes crashes when syncing iPhone 5c

I have updated my windows 7 pc, uninstalled and reinstalled iTunes 12.1.1 and still it crashes when I try to sync my phone, but my iPad and iPod sync perfectly fine.

Help me!! lol

iPhone 5c, iOS 8.2

Posted on Mar 15, 2015 7:36 AM

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Q: iTunes crashes when syncing iPhone 5c

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by joe_7399,

joe_7399 Mar 17, 2015 12:25 PM in response to internetpixie
Community Specialists

Mar 17, 2015 12:25 PM in response to internetpixie

Greetings internetpixie,

Welcome to the Apple Support Communities!

I understand that iTunes on your computer is becoming unresponsive when your iPhone is connected. To begin troubleshooting, I would suggest reading over and working through the steps in the attached article.

iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch - Apple Support

Cheers,
Joe
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Q: iTunes crashes when syncing iPhone 5c

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