Q: Good evening Messrs. Apple Buy this product an 5S on 02/13/2014 by amazon iphone, computer during this time I worked perfect, came last week when the new ios 8.2 software perform the download via OTA and when I get the notification to download, press

Good evening Messrs. Apple
Buy this product an 5S on 02/13/2014 by amazon iphone, computer during this time I worked perfect, came last week when the new ios 8.2 software perform the download via OTA and when I get the notification to download, press the same and my team since then no more answered, apple screen with the download bar appears but never start downloading but within seconds appeared blue screen and then black, try to Reproduce recommendations restore through itunes and I throw the error No. 9.
Desperate to bring it to a technical service here in my country and according to them is not nor flex battery charging, and recommended me to come to pc for warranty issues.

Messrs apple, I appreciate all your support since my investment was $ 826.69 and you are a well known and highly regarded worldwide so I appreciate you can give me options to resolve my situation marks