1147smb

Q: how do i turn off cc? settings page shows it is off, but it shows up on abc, usa, and other playbacks. buttons for cc in each app do nothing

How do I turn off cc? I'm not hearing-impaired and did not turn it on. Settings page shows it is not turned on, but when watching ABC, USA etc., its there and the buttons within each app to remove it do nothing.

iPad Air, iOS 8.1.2

Posted on Mar 17, 2015 11:47 AM

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Q: how do i turn off cc? settings page shows it is off, but it shows up on abc, usa, and other playbacks. buttons for cc in each app ... more

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  • by OldGnome,

    OldGnome OldGnome Mar 18, 2015 3:13 AM in response to 1147smb
    Level 3 (781 points)
    Apple TV
    Mar 18, 2015 3:13 AM in response to 1147smb

    I'm not quite sure I follow your question, but if you are talking about the "cc" symbol you see in a video window, that is used to turn closed captions on within that window.

     

    Are you seeing captions and do not want to see them?

  • by 1147smb,

    1147smb 1147smb Mar 18, 2015 5:55 AM in response to OldGnome
    Level 1 (0 points)
    Mar 18, 2015 5:55 AM in response to OldGnome

    Yes, the captions themselves. Last evening I pulled up an ABC program from the ABC app (not ABC.com), and captions were on. I went to settings page and again turned on then off the captioning option. When I went back to my program, captions were still on but the cc button actually brought up dialog to turn them off. Some possible difference between iPad interpretation of cc data and that of the app for the broadcaster? Was never able to get rid of it Sunday on a USA replay.

  • by OldGnome,Helpful

    OldGnome OldGnome Mar 18, 2015 6:32 AM in response to 1147smb
    Level 3 (781 points)
    Apple TV
    Mar 18, 2015 6:32 AM in response to 1147smb

    Honestly, that sounds like a problem with the ABC app, not the iPhone iOS. The cc settings in iOS are meant to apply to Apple apps, not third-party, I believe.