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Helpful answers
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Mar 13, 2015 2:53 PM in response to BR587by joe_7399,Hi BR587,
Welcome to the Apple Support Communities!
I understand that you have noticed your computer becoming unresponsive when you open certain applications. In this situation, the troubleshooting steps that I would suggest to you are located in the attached article. Please work through the If the issue occurs in various applications, or in Mac OS X section os the attached article and let me know if the issue continues.
Mac OS X: How to troubleshoot a software issue - Apple Support
Best regards,
Joe
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Mar 14, 2015 8:38 PM in response to joe_7399by BR587,I should have mentioned in my previous reply that I have already taken a few steps. I have verify my disk, cleaned any permission errors, opened in safe mode and tested the faulty apps (and the worked fine in safe), and I've created a temp account to see if the same apps caused the freezing and it was the same issue.
I've now been getting a few issues with startup. Sometimes the screen just stays gray after the apple logo disappears. Other times it turns black and I've even tried using the command + R key at startup to reinstall OS X, but once it connects to the internet and completes the first step the screen just turns back to gray and does nothing. I'm still facing the same freezing issues.
Are there any other ideas or reasons for this? It's very frustrating and this notebook is not that old.
HELP!
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Mar 18, 2015 6:11 AM in response to BR587by joe_7399,Hello BR587,
Due to the nature of your issues, you may find more information by using another one of Apple's support resources.
https://getsupport.apple.com/GetproductgroupList.action
Best,
Joe
