Q: no download came but it says thank you for downloading iTunes.
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Mar 20, 2015 1:49 PMby braden85,Hi nabel143,
I see that you are unable to download iTunes on your Windows PC currently. I have two articles for you that will help you address this situation:
iTunes: Downloading iTunes for Windows using Internet Explorer - Apple Support
https://support.apple.com/en-us/HT203345
If you can't install or update iTunes for Windows - Apple Support
https://support.apple.com/en-us/HT201668
Thanks for being a part of the Apple Support Communities!
Regards,
Braden
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Mar 20, 2015 2:02 PMby hhgttg27,There is some anecdotal evidence that the scripts on the Apple site that are supposed to detect the version of Windows you are running may fail for some users - jumping straight to the "Thank you for downloading ..." page with the installer not having been downloaded. As an alternative, you can go directly to the relevant downloads - like the previous 12.1.0.77 release, there are three different installers available, with direct links to these as follows:
- iTunes 12.1.1.4 (32-bit) - iTunesSetup.exe
- iTunes 12.1.1.4 (64-bit) - itunes6464setup.exe
- iTunes 12.1.1.4 (64-bit "for older video cards") - iTunes64Setup.exe
The third of these - which is actually the 32-bit application with a 64-bit installer - should be used if you get a warning about video card incompatibility when you install the standard 64-bit version, but also may resolve issues with playback, QuickTime compatibility, and problems with some third-party applications (including Outlook).
See turingtest2's notes on Troubleshooting issues with iTunes for Windows updates for more details if you're still having problems with installation.
