HT203671: Do not use palm rest or keycap covers on a MacBook Pro with Retina display

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hynion626

Q: What if I use a screen protector together with the keyboard top case?

Does a screen protector keep the screen from being damaged by a keyboard top case?

According to some saying, the screen could be damaged by any accessory between the keyboard and screen because there is a coating on the screen. Then anything between the keyboard and screen would hurt the coating the leave a scratch on the screen. So if I put a protector onto the screen, does it protect the coating from being hurt? Or does the back-adhesive protector itself hurt the coating (because it is adhesive)?

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Mar 18, 2015 12:15 PM

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Q: What if I use a screen protector together with the keyboard top case?

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  • by spudnuty,Helpful

    spudnuty spudnuty Mar 18, 2015 1:28 PM in response to hynion626
    Level 5 (7,097 points)
    Mac OS X
    Mar 18, 2015 1:28 PM in response to hynion626

    So I'm sure you're aware of this:

    My Retina Display has stain damage, HELP!!!

    So if you're aware of that then you know there is a total controversy about this problem.


    "Does a screen protector keep the screen from being damaged by a keyboard top case?"

    Some people there swear by them and some people say "anything between the keyboard and screen would hurt the coating"

    So I would say "absolutely maybe!"

    Sorry to be like that but we have so little information about this problem.


    "does the back-adhesive protector itself hurt the coating (because it is adhesive)?"

    I would say to avoid anything that has an adhesive on it. Some people have said that they cover their keyboard with a microfiber cloth but again I would say "this is purely anecdotal hearsay not based on science or actual testing."


    I feel this problem is caused by outgassing of the keys or plastic in the computer.


    If we knew more about the nature of the coating then maybe we'd have a course of action. I'd research the coating and see if there was a way to protect it.

    Good luck!

  • by hynion626,

    hynion626 hynion626 Mar 18, 2015 2:18 PM in response to spudnuty
    Level 1 (0 points)
    Mar 18, 2015 2:18 PM in response to spudnuty

    Thank you for answering!

     

    Yes we really know little about the coating, its physical or chemical properties. And I don't even know the use of that coating! What is the coating for? If it does not have any significant function, i'd prefer to wipe out the whole coating so that the screen could look not that "dirty"...

  • by spudnuty,Helpful

    spudnuty spudnuty Mar 18, 2015 3:10 PM in response to hynion626
    Level 5 (7,097 points)
    Mac OS X
    Mar 18, 2015 3:10 PM in response to hynion626
  • by hynion626,

    hynion626 hynion626 Mar 18, 2015 3:24 PM in response to spudnuty
    Level 1 (0 points)
    Mar 18, 2015 3:24 PM in response to spudnuty

    Thanks Spudnuty!!

    I have saved the "staingate" in case that this problem is happening in my macbook(my one is new and haven't meet that problem yet). And also sent it to my friend whose macbook looks stained. Hope that Apple can solve this problem or at least say something.

  • by spudnuty,

    spudnuty spudnuty Mar 18, 2015 4:56 PM in response to hynion626
    Level 5 (7,097 points)
    Mac OS X
    Mar 18, 2015 4:56 PM in response to hynion626

    "sent it to my friend whose macbook looks stained."

    If it's the keyboard trackpad patterned then probably so.

    There is another problem that at first looks like this problem but only occurs around the edges in the black area. This is due to the adhesive separating from the front glass and careful inspection will tell you it's under the glass rather than on the top. (View w/ specular reflection.)

    "Hope that Apple can solve this problem or at least say something."

    Usually there is no preceding statement just a recall. Hey, what do you expect from a company who's only worth a bit over $700 billion!

     

    Oh and don't try to remove that coating. There have been people on that thread that have tried that and really messed the screen up!

  • by jjdime,

    jjdime jjdime Mar 25, 2015 8:30 AM in response to spudnuty
    Level 1 (0 points)
    Mar 25, 2015 8:30 AM in response to spudnuty

    When it comes to the Retina display Apple care will always blame the customer claiming you left a dust particle on the screen and this caused impact.

    You will now have to pay $840 to have it repaired. Oh and did I forget to mention we just had a new Retna display put on the mac just a week ago at our expense as well.

     

    <Edited by Host>

  • by spudnuty,

    spudnuty spudnuty Mar 25, 2015 9:56 AM in response to jjdime
    Level 5 (7,097 points)
    Mac OS X
    Mar 25, 2015 9:56 AM in response to jjdime

    "You will now have to pay $840 to have it repaired. "

    At the very least they should replace it as a "Depot Repair" which is a flat $300. Some Apple Techs/Genius' don't know about the Depot Repair. I've been in situations where they didn't know about recalls.

    Hopefully you'll all get your money back when/if the recall happens like the "Discrete Graphics Chip" recall.

    Join "Staingate'!!

  • by DavidMac,

    DavidMac DavidMac Oct 18, 2015 12:29 PM in response to hynion626
    Level 2 (397 points)
    Desktops
    Oct 18, 2015 12:29 PM in response to hynion626

    The MBP Retina screen coating is an anti-glare thin coat Apple applied to the retina screens, when objections to it's "glossiness" first appeared about the retina screen use.