CarrieVen
Level 1 (0 points)

Q: Macbook Pro is running slow

My Macbook Pro (Early 2011) is running slow.  I ran this report from EtreCheck to provide some insight - but I have no idea what any of it means.  I would be so grateful for information that would help me fix this.  I am leery about using any third party hard drive cleaning software applications and would rather get genuine Apple advice.

 

Problem description:

My Macbook Pro is running slowly

 

EtreCheck version: 2.1.8 (121)

Report generated March 19, 2015 at 9:57:50 AM EDT

Download EtreCheck from http://etresoft.com/etrecheck

 

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

 

Hardware Information: ℹ️

    MacBook Pro (13-inch, Early 2011) (Technical Specifications)

    MacBook Pro - model: MacBookPro8,1

    1 2.3 GHz Intel Core i5 CPU: 2-core

    4 GB RAM Upgradeable

        BANK 0/DIMM0

            2 GB DDR3 1333 MHz ok

        BANK 1/DIMM0

            2 GB DDR3 1333 MHz ok

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en1: 802.11 a/b/g/n

    Battery Health: Check Battery - Cycle count 874

 

Video Information: ℹ️

    Intel HD Graphics 3000 - VRAM: 384 MB

        Color LCD 1280 x 800

 

System Software: ℹ️

    OS X 10.10.2 (14C1510) - Time since boot: one day 0:56:28

 

Disk Information: ℹ️

    Hitachi HTS545032B9A302 disk0 : (320.07 GB)

        EFI (disk0s1) <not mounted> : 210 MB

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Macintosh HD (disk1) / : 318.84 GB (209.97 GB free)

            Encrypted AES-XTS Unlocked

            Core Storage: disk0s2 319.21 GB Online

 

    MATSHITADVD-R   UJ-898

 

USB Information: ℹ️

    Apple Inc. BRCM2070 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple Inc. Apple Internal Keyboard / Trackpad

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple Computer, Inc. IR Receiver

 

Thunderbolt Information: ℹ️

    Apple Inc. thunderbolt_bus

 

Gatekeeper: ℹ️

    Mac App Store and identified developers

 

Kernel Extensions: ℹ️

        /System/Library/Extensions

    [not loaded]    com.lge.driver.LGAndroidmdmcontrol (2.0 - SDK 10.7) [Click for support]

    [not loaded]    com.lge.driver.LGAndroidmdmdata (2.0 - SDK 10.7) [Click for support]

    [not loaded]    com.lge.driver.LGAndroidndiscontrol (2.0 - SDK 10.7) [Click for support]

    [not loaded]    com.lge.driver.LGAndroidndisdata (2.0 - SDK 10.7) [Click for support]

    [not loaded]    com.lge.driver.LGAndroidusbbus (2.0 - SDK 10.7) [Click for support]

 

Problem System Launch Agents: ℹ️

    [killed]    com.apple.AirPlayUIAgent.plist

    [killed]    com.apple.CallHistoryPluginHelper.plist

    [killed]    com.apple.CallHistorySyncHelper.plist

    [killed]    com.apple.cmfsyncagent.plist

    [killed]    com.apple.coreservices.appleid.authentication.plist

    [killed]    com.apple.EscrowSecurityAlert.plist

    [killed]    com.apple.Maps.pushdaemon.plist

    [killed]    com.apple.printtool.agent.plist

    [killed]    com.apple.rcd.plist

    [killed]    com.apple.SafariNotificationAgent.plist

    [killed]    com.apple.sbd.plist

    [killed]    com.apple.security.cloudkeychainproxy.plist

    [killed]    com.apple.telephonyutilities.callservicesd.plist

    [killed]    com.apple.xpc.loginitemregisterd.plist

    14 processes killed due to memory pressure

 

Problem System Launch Daemons: ℹ️

    [killed]    com.apple.awdd.plist

    [killed]    com.apple.ctkd.plist

    [killed]    com.apple.icloud.findmydeviced.plist

    [killed]    com.apple.ifdreader.plist

    [killed]    com.apple.installd.plist

    [killed]    com.apple.nehelper.plist

    [killed]    com.apple.periodic-daily.plist

    [killed]    com.apple.softwareupdate_download_service.plist

    [killed]    com.apple.softwareupdated.plist

    [killed]    com.apple.tccd.system.plist

    [killed]    com.apple.wdhelper.plist

    [killed]    com.apple.xpc.smd.plist

    12 processes killed due to memory pressure

 

Launch Agents: ℹ️

    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

    [loaded]    com.adobe.CS5ServiceManager.plist [Click for support]

    [not loaded]    com.teamviewer.teamviewer.plist [Click for support]

    [not loaded]    com.teamviewer.teamviewer_desktop.plist [Click for support]

 

Launch Daemons: ℹ️

    [loaded]    com.adobe.fpsaud.plist [Click for support]

    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

    [not loaded]    com.teamviewer.teamviewer_service.plist [Click for support]

 

User Launch Agents: ℹ️

    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

    [loaded]    com.adobe.ARM.[...].plist [Click for support]

    [running]    com.akamai.single-user-client.plist [Click for support]

    [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

    [loaded]    com.google.keystone.agent.plist [Click for support]

    [running]    com.nds.pcshow.plist [Click for support]

    [loaded]    com.nds.pcshow.uninstall.plist [Click for support]

    [loaded]    com.spotify.webhelper.plist [Click for support]

 

User Login Items: ℹ️

    None

 

Internet Plug-ins: ℹ️

    Default Browser: Version: 600 - SDK 10.10

    npCricut: Version: Cricut_x86_64 1.000 - SDK 10.9 [Click for support]

    AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]

    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

    Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Click for support]

    Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update

    QuickTime Plugin: Version: 7.7.3

    iPhotoPhotocast: Version: 7.0 - SDK 10.8

    SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]

    AdobePDFViewer: Version: 10.1.13 [Click for support]

    GarminGPSControl: Version: 3.0.1.0 Release - SDK 10.4 [Click for support]

    JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version

 

User internet Plug-ins: ℹ️

    CitrixOnlineWebDeploymentPlugin: Version: 1.0.26 [Click for support]

 

Safari Extensions: ℹ️

    Readability

    Add To Amazon Wish List

 

3rd Party Preference Panes: ℹ️

    Akamai NetSession Preferences  [Click for support]

    Flash Player  [Click for support]

    Growl  [Click for support]

 

Time Machine: ℹ️

    Time Machine not configured!

 

Top Processes by CPU: ℹ️

         6%    WindowServer

         2%    Box Sync

         2%    Dock

         2%    Box Sync Monitor

         1%    com.hp.devicemonitor

 

Top Processes by Memory: ℹ️

    172 MB    Safari

    129 MB    MenuTab for Facebook

    73 MB    Finder

    73 MB    Skype

    56 MB    com.apple.WebKit.WebContent

 

Virtual Memory Information: ℹ️

    68 MB    Free RAM

    1.24 GB    Active RAM

    1.19 GB    Inactive RAM

    1.20 GB    Wired RAM

    22.50 GB    Page-ins

    924 MB    Page-outs

 

Diagnostics Information: ℹ️

    Mar 18, 2015, 05:36:40 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/httpd_2015-03-18-173640_[redac ted].crash

    Mar 18, 2015, 05:29:00 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/httpd_2015-03-18-172900_[redac ted].crash

    Mar 18, 2015, 08:58:20 AM    Self test - passed

    Mar 18, 2015, 01:29:03 AM    /Library/Logs/DiagnosticReports/Skype_2015-03-18-012903_[redacted].hang

    Mar 17, 2015, 06:52:35 PM    /Library/Logs/DiagnosticReports/Preview_2015-03-17-185235_[redacted].hang

MacBook Pro, OS X Yosemite (10.10.2)

Posted on Mar 19, 2015 7:14 AM

Close
CarrieVen

Q: Macbook Pro is running slow

  • All replies
  • Helpful answers

  • by dominic23,

    dominic23 dominic23 Mar 19, 2015 7:32 AM in response to CarrieVen
    Level 8 (41,778 points)
    Mac OS X
    Mar 19, 2015 7:32 AM in response to CarrieVen

      Upgrading RAM to 8GB will help.

     

       Start up in Safe Mode. http://support.apple.com/kb/PH18760

     

    Reset SMC.     http://support.apple.com/kb/HT3964

    Choose the method for:  "Resetting SMC on portables with a battery you should not remove on your own".

     

    Repair Disk.

    Steps 1 through 7

    http://support.apple.com/kb/PH5836

  • by CarrieVen,

    CarrieVen CarrieVen Mar 19, 2015 7:46 AM in response to dominic23
    Level 1 (0 points)
    Mar 19, 2015 7:46 AM in response to dominic23

    Thank you so much!  I'm going to put your instructions to work right now. 

     

    I appreciate so much you taking the time to assist me. 

     

    Have a great day.

     

    Carrie

  • by Linc Davis,

    Linc Davis Linc Davis Mar 19, 2015 8:20 AM in response to CarrieVen
    Level 10 (207,995 points)
    Applications
    Mar 19, 2015 8:20 AM in response to CarrieVen

    When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.  

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

  • by sdjohnst,

    sdjohnst sdjohnst Mar 19, 2015 9:33 AM in response to Linc Davis
    Level 1 (0 points)
    Mar 19, 2015 9:33 AM in response to Linc Davis

    I'm experiencing a similar problem with my MacBook Pro (Retina, 13-inch, Late 2013, 2.6 GHz Intel Core i5, 8 GB 1600 MHz DDR3).  It has slowed to an absolute crawl after updating to Yosemite today.  It’s already been slower than usual for the past few months though after I think I accidentally downloaded something by not paying attention and clicking on an ad resembling a download button (was downloading VLC, or Audacity, or something, I can’t remember, regardless I was tired and didn’t realize I had opened up something illegitimate until it was too late).  Anyway, now with Yosemite, even just swiping back and forth between desktop screens, and changing between applications is permeated by 2-5 seconds of beachball before anything happens.

     

    I've already run an EtreCheck and followed forums to remove all adware (done!), and I just followed your instructions to look up what's popping up in the console.  There are several lines that have shown up frequently today and I would imagine that they has something to do with what's slowing things down.  The line from the console is pasted below:

     

    3/19/15 17:18:21.997 prl_deskctl_agent[193]: IMK Stall detected, *please Report* your user scenario in <rdar://problem/16792073> - (activateServerWithReply:) block performed very slowly (5.10 secs)

    3/19/15 17:18:21.998 prl_deskctl_agent[193]: IMK Stall detected, *please Report* your user scenario in <rdar://problem/16792073> - (deactivateServer) block performed very slowly (5.10 secs)

     

    3/19/15 17:06:41.867 WindowServer[110]: disable_update_timeout: UI updates were forcibly disabled by application "Finder" for over 1.00 seconds. Server has re-enabled them.

    3/19/15 17:06:45.882 WindowServer[110]: common_reenable_update: UI updates were finally reenabled by application "Finder" after 5.02 seconds (server forcibly re-enabled them after 1.00 seconds)

     

    3/19/15 16:57:00.331 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.       (There were a ton of these over a 30 second about a half hour ago)

     

    The IMK Stall lines are the ones that I can definitively attribute to some ridiculous slowness going on right now.  If you guys have any suggestions on a next step for me, it would be greatly appreciated!

     

    Regards,

     

    sean

     

    EDIT:

    potentially pertinent items (the only things that showed up in red) from the EtreCheck are below:

    Startup Items: ℹ️

        ChmodBPF: Path: /Library/StartupItems/ChmodBPF

        Startup items are obsolete in OS X Yosemite

     

    Internet Plug-ins: ℹ️

        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

        QuickTime Plugin: Version: 7.7.3

        Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update

        Default Browser: Version: 600 - SDK 10.10

        o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]

        googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]

        Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Click for support]


    Top Processes by CPU: ℹ️

            62%    mds_stores

            47%    mds

             3%    WindowServer

             2%    SystemUIServer

             1%    sysmond