Clamb147

Q: iPhone audio message disappeared

My girlfriend today sent me multiple audio messages via iMessage.

A few minutes after I recieved them, they vanished as if she never sent them. I did not have a chance to save them.

The audio files sent may/could of been used for a court case, and are of great importance.

Why did they disappear?

How do I get them back?

Thanks,

- Todd Martin

Posted on Mar 16, 2015 5:10 PM

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Q: iPhone audio message disappeared

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  • by jason269,

    jason269 jason269 Mar 19, 2015 8:42 AM in response to Clamb147
    Community Specialists
    Mar 19, 2015 8:42 AM in response to Clamb147

    Hello, Todd.  

     

    Thank you for visiting Apple Support Communities.  

     

    I understand that you need access to some audio files that were sent through iMessage.   Audio messages sent through iMessage are set to automatically expire after two minutes unless you actively choose to save them.  If you did not save them by tapping “Keep,” you will not be able to retrieve them at this point, but in the future, you can save important audio messages by tapping Keep or adjust your settings to always save the audio and video messages:

     

    Keep an audio or video message

    An audio or video message recorded and sent from Messages will expire two minutes after you play it. Before an audio or video message expires, you can tap Keep, under the message, to manually save it in Messages and to your attachments. To view your saved attachments, tap Details while viewing the conversation.

    Keep an audio message

    You can adjust your Messages settings so that your device will automatically save all audio and video messages. Go to Settings > Messages and change the setting for audio or video messages.

     

    You can't keep audio and video messages longer than you keep your message history. Tap Settings > Messages > Keep Messages and increase this setting if you want to keep audio and video messages longer.

     

    Send audio, photo, and video messages on your iPhone, iPad, or iPod touch with iOS 8

     

    Cheers, 

     

    Jason H.  

  • by Raffoz,

    Raffoz Raffoz Nov 19, 2015 11:20 PM in response to jason269
    Level 1 (0 points)
    Nov 19, 2015 11:20 PM in response to jason269

    And for iMessage in OsX?

    WWhere can I set the keep rule?

  • by soundslikebliss,

    soundslikebliss soundslikebliss Feb 5, 2016 3:46 PM in response to Raffoz
    Level 1 (0 points)
    Feb 5, 2016 3:46 PM in response to Raffoz

    I have the same question!  Did you ever figure it out?

  • by kny75,

    kny75 kny75 Feb 23, 2016 3:55 AM in response to soundslikebliss
    Level 1 (4 points)
    iCloud
    Feb 23, 2016 3:55 AM in response to soundslikebliss

    Same question here, is there a way to stop audio messages expiring in iMessage for Mac?

  • by LeonardoMaracino,

    LeonardoMaracino LeonardoMaracino Apr 29, 2016 12:28 AM in response to jason269
    Level 1 (8 points)
    iPhone
    Apr 29, 2016 12:28 AM in response to jason269

    Sometimes not only audio but also text messages disappear randomly from my phone or mac. And with photos and videos it's the same. Sometimes they arrive, sometimes they don't, sometimes they arrive and then disappear.

    I tried logging off imessage from my devices and logging in again to try and solve these issue, but it never worked.

    It's such a simple app that i don't see why Apple is not making it work properly.

  • by LeonardoMaracino,

    LeonardoMaracino LeonardoMaracino Apr 29, 2016 12:30 AM in response to kny75
    Level 1 (8 points)
    iPhone
    Apr 29, 2016 12:30 AM in response to kny75

    I have the same question. Sometimes the Mac keeps them, sometimes it doesn't. It seems random, and I hate this.

    It's such a simple app.... it should work perfectly!

  • by TiogaRV,

    TiogaRV TiogaRV Sep 4, 2016 12:19 AM in response to Raffoz
    Level 1 (4 points)
    Sep 4, 2016 12:19 AM in response to Raffoz

    Thank you sooooo much! You have greatly helped me with your reply!  

     

    George Lehrer

     

     

    .