HT204270: Get help if you can’t receive text messages from an iPhone

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Q: my iphone wont recognize my boyfriends iphone.


I got my TMobile iPhone 6 plus unlocked. My boyfriend is using it with his company. Now, my phone (six regular) will not recognize his phone (6 plus)  as an iPhone, so imessage is showing as text, and I can't send him emojis, but he can send them to me. Both his email and phone is in the send and receive places under settings. Help!

iPhone 6, iOS 8.2

Posted on Mar 20, 2015 11:57 AM

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Q: my iphone wont recognize my boyfriends iphone.

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  • by anypats,

    anypats anypats Mar 20, 2015 1:39 PM in response to princesstatianaa
    Level 4 (1,791 points)
    Mar 20, 2015 1:39 PM in response to princesstatianaa

    Apple is trying to tell you to find a new boyfriend

     

    Try restarting your iPhone (hold down the lock button and home button until you see the Apple logo). Try sending him an iMessage again. If that doesn't work, try with other iPhone users. See if you have the same issue with them or if it is only with your boyfriend's iPhone.

  • by imobl,

    imobl imobl Mar 20, 2015 3:15 PM in response to princesstatianaa
    Level 5 (6,893 points)
    iPhone
    Mar 20, 2015 3:15 PM in response to princesstatianaa

    If your boyfriend's iPhone was provided by his employer, there is the possibility

    that the employer is blocking messaging for security or other corporate purposes.

     

    Can your boyfriend send iMessages to any one other than you? Can he receive

    iMessages from any one other than you? Can he send/receive from people not

    using his corporate network? Do you have this problem only when he is at work,

    or does it exist at home as well?