michaelsmithcomputers
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Q: Mac gets blue screen while installing Windows 7 with bootcamp

I had a problem while trying to install Windows 7 Ultimate 64-bit on my MacBook mid-2010.  When i would create the partition using bootcamp assistant and my computer restarted into the install process, i would get a blue screen.  The blue screen would occur after my computer restarted and was completing the installation.  If I try to reboot the machine, it gives me an error "The computer restarted unexpectedly or encountered an unexpected error.  Windows installation cannot proceed.  To install Windows, click ok to restart the computer, and then restart the installation."  I first tried this on yosemite, but when it was not working I tried wiping the hard drive and i installed mavericks.  I got the same problem, so it does not have to do with the OS.  I have installed Windows 7 32-bit on this computer before.  But i still get the same error with 32-bit also.  I know that this computer supports windows 7 and 64-bit too.  If anyone know why this might be happening and how i can fix it, please let me know.  Thank you. 

MacBook, OS X Mavericks (10.9.5), white, mid-2010

Posted on Mar 16, 2015 3:15 PM

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michaelsmithcomputers

Q: Mac gets blue screen while installing Windows 7 with bootcamp

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  • by Loner T,

    Loner T Loner T Mar 16, 2015 3:51 PM in response to michaelsmithcomputers
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    Mar 16, 2015 3:51 PM in response to michaelsmithcomputers

    Is this a MacBook - How to identify MacBook models - Apple Support or a MacBook Pro - How to identify MacBook Pro models - Apple Support?

     

    If it is a regular MacBook (not a MBPro) it supports W7 32-bit and 64-bit according to System requirements to install Windows on your Mac via Boot Camp - Apple Support.

     

    It has a Nvidia GT320M, same as my SL Mac mini. Do you have any external devices attached when you install Windows?

  • by michaelsmithcomputers,

    michaelsmithcomputers michaelsmithcomputers Mar 17, 2015 4:14 PM in response to Loner T
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    Mar 17, 2015 4:14 PM in response to Loner T

    It is just a MacBook.  I have no other devices other than the DVD. 

  • by Loner T,

    Loner T Loner T Mar 17, 2015 4:54 PM in response to michaelsmithcomputers
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    Mar 17, 2015 4:54 PM in response to michaelsmithcomputers

    Did you interrupt the normal installation and try to change Windows to EFI Boot?

  • by michaelsmithcomputers,

    michaelsmithcomputers michaelsmithcomputers Mar 18, 2015 3:09 PM in response to Loner T
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    Mar 18, 2015 3:09 PM in response to Loner T

    No, i did not interrupt the installation.  It created the partition in the boot camp assistant and restarted into the windows installer. 

  • by Loner T,

    Loner T Loner T Mar 18, 2015 3:37 PM in response to michaelsmithcomputers
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    Mar 18, 2015 3:37 PM in response to michaelsmithcomputers

    What is the version of Bootcamp Assistant?

     

    Did the BCA also download Windows Support software to a USB? If yes, is it a USB2 flash disk or a USB3 flash disk?

  • by michaelsmithcomputers,

    michaelsmithcomputers michaelsmithcomputers Mar 19, 2015 3:17 PM in response to Loner T
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    Mar 19, 2015 3:17 PM in response to Loner T

    It is bootcamp version 5.1.2.  The program did not download the support software.  I downloaded it manually from the boot camp website.  I saved the support software to a USB.  I don't know if it is USB2 or 3. 

  • by Loner T,

    Loner T Loner T Mar 19, 2015 3:33 PM in response to michaelsmithcomputers
    Level 7 (23,888 points)
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    Mar 19, 2015 3:33 PM in response to michaelsmithcomputers

    If you are in OSX, plug in your USB and look under About This Mac -> System Report -> USB. It should similar to the following. If it shows up under SuperSpeed Bus, it is a USB3. If it shows up under Hi-Speed bus, it is a USB2 as shown here.

     

    Bootcamp-Wininstall-USB.png

  • by michaelsmithcomputers,

    michaelsmithcomputers michaelsmithcomputers Mar 22, 2015 6:50 AM in response to Loner T
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    Mar 22, 2015 6:50 AM in response to Loner T

    It showed up under high-speed, so it must be usb2.  Also, i am not installing windows from the USB.  I am installing it from a dvd.  I am only saving the support software to the USB. 

  • by Loner T,

    Loner T Loner T Mar 22, 2015 7:12 AM in response to michaelsmithcomputers
    Level 7 (23,888 points)
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    Mar 22, 2015 7:12 AM in response to michaelsmithcomputers

    It is good to see that it is indeed a USB2.

     

    The support software on the USB is used in the Pre-boot environment setup and provides drivers for Apple specific hardware, GPU, BT, Mouse, etc. You can verify that by looking at the USB contents. The DVD contains generic drivers when hardware is not recognized as defaults to use. Apple does enough 'secret sauce' to make them different. The following does not explicitly state the USB2 need when using the DVD Installer and mentions W8 (not W7).

     

    From Boot Camp: Creating an ISO image from a Windows installation DVD - Apple Support

     

    Insert a blank USB 2 flash drive that is a least 16GB in size into a USB port on the computer. Boot Camp Assistant uses this drive to store the Windows 8 install media and support drivers during installation of Windows.
    Note: This flash drive needs to be formatted for the FAT32 file system and must use the Master Boot Record partitioning scheme. Use Disk Utility to check the format of the flash drive before proceeding, and partition or erase the flash drive if necessary.

     

    I suspect the GPU is not getting the correct driver and the Installer fails. The Generic VGA should work. From the OS X side, can you see files in your BC volume? If yes, can you look for logs in the BC volume at the following locations.

     

    ./Windows/Inf/setupapi.dev.log

    ./Windows/Inf/setupapi.offline.log

    ./Windows/Inf/setupapi.setup.log

    ./Windows/Logs/SetupCleanupTask/setupact.log

    ./Windows/Logs/SetupCleanupTask/setuperr.log

    ./Windows/Panther/FastCleanup/setupact.log

    ./Windows/Panther/FastCleanup/setuperr.log

    ./Windows/Panther/setupact.log

    ./Windows/Panther/setuperr.log

    ./Windows/Panther/UnattendGC/setupact.log

    ./Windows/Panther/UnattendGC/setuperr.log

    ./Windows/setupact.log

    ./Windows/setuperr.log

    ./Windows/System32/Sysprep/Panther/IE/setupact.log

    ./Windows/System32/Sysprep/Panther/IE/setuperr.log

  • by michaelsmithcomputers,

    michaelsmithcomputers michaelsmithcomputers Mar 28, 2015 5:28 PM in response to Loner T
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    Mar 28, 2015 5:28 PM in response to Loner T

    OK, i was able to get the iso image, but when I go through bootcamp assistant, there is no option for creating install media.  It only says to install windows or download the support software.

  • by Loner T,

    Loner T Loner T Mar 28, 2015 5:32 PM in response to michaelsmithcomputers
    Level 7 (23,888 points)
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    Mar 28, 2015 5:32 PM in response to michaelsmithcomputers

    For example, on a MacBook Pro (13-inch, Mid 2010) - Technical Specifications, which has a built-in Optical drive...

     

    Storage

    • 250GB or 320GB 5400-rpm Serial ATA hard drive; optional 320GB or 500GB 5400-rpm hard drive, or 128GB, 256GB, or 512GB solid-state drive6
    • 8x slot-loading SuperDrive (DVD±R DL/DVD±RW/CD-RW)
    • Maximum write: 8x DVD-R, DVD+R; 4x DVD-R DL (double layer), DVD+R DL (double layer), DVD-RW, DVD+RW; 24x CD-R; 10x CD-RW
    • Maximum read: 8x DVD-R, DVD+R, DVD-ROM; 6x DVD-ROM (double layer DVD-9), DVD-R DL (double layer), DVD+R DL (double layer), DVD-RW, DVD+RW; 24x CD

     

    You will need to burn a DVD using Disk Utility (Yosemite): Burn a disk image to a CD or DVD and use it for Windows installation. You will also need a USB2 flash disk for the BC drivers for it to work. Please ensure that the DVD is burnt at the recommend rate for the physical media and verify, otherwise you will end up with an unusable DVD.