Licfree

Level 1 (0 points)

Q: Cant redeem a iTunes Gift Card

Hey friends, I have a trouble when i tried to redeem a itunes gift card. Here is the trouble, A error appear on the screen when I entered the code .

It said that "Your account is unable to use the store points now" .Something like that. I am a user from HK and I translate the words to English.

Anyone know what is going on? Thanks For Help.~

iPhone 6, iOS 8.2

Posted on Mar 20, 2015 6:01 AM

I have this question too

Q: Cant redeem a iTunes Gift Card

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Helpful answers

by mario49,

mario49 Mar 23, 2015 6:11 AM in response to Licfree
Community Specialists

Mar 23, 2015 6:11 AM in response to Licfree

Hey Licfree,

Thanks for the question. If I understand correctly, you are not able to use the iTunes gift card. I would recommend that you read this article, it may be able to help the issue.

If you can't redeem your iTunes Gift Card or code - Apple Support

Thanks for using Apple Support Communities.
Have a good one,
Mario
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by Wolveman72,

Wolveman72 Mar 23, 2015 5:48 PM in response to mario49
Level 1 (0 points)

Mar 23, 2015 5:48 PM in response to mario49

I purchased an iTunes card and before i looked at it correctly i didn't verify what type of card it was. I'm from Canada and the card i purchased is for USA. Is there a way i can exchange it for equal value or am i S.O.L?
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