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TeacherTrav

Q: Update = Outlook Crashing

Just downloaded the most recent Yosemite update, and now Outlook is crashing.  Way, way too busy for this nonsense!  Can anyone help?

MacBook Pro (Retina, 13-inch, Late 2012), OS X Yosemite (10.10.2)

Posted on Mar 23, 2015 3:56 PM

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Q: Update = Outlook Crashing

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  • by dianeoforegon,

    dianeoforegon dianeoforegon Mar 23, 2015 5:02 PM in response to TeacherTrav
    Level 5 (5,707 points)
    Mac OS X
    Mar 23, 2015 5:02 PM in response to TeacherTrav

    Where you running Yosemite prior to this upgrade?  What version? Was it the latest security update?

    Have you tested in a new Identity to see if Outlook stops crashing.

    Are you updated to Office v 14.4.8?

    Have you run Font Book to validate your fonts. Microsoft fonts often cause odd crashes.

     

    How to use Font Book to validate fonts

      1. Open Font Book in your Applications folder.

      2. Select All Fonts.

      3. Now click in the list of fonts and select all (Edit > Select All).

      4. Under File in the Menu bar, select Validate Fonts.

      5. Duplicate fonts will be marked with either the yellow badge or a black dot.

      6. Select to remove or delete duplicates.*

      7. Delete font caches

      8. Restart your computer

     

    * Step 6 – remove or delete duplicates is where the tricky part comes in. You can select to let Font Book disable or remove duplicates, but I’ve found that it removes the one you have not been using rather than selecting the best option. See Font Management in OS X, by Kurt Lang, for more info on fonts.

    http://www.jklstudios.com/misc/osxfonts.html

     

    Microsoft fonts are older than the same font installed by Apple in the main fonts folder. I would delete the older Microsoft versions.

  • by TeacherTrav,

    TeacherTrav TeacherTrav Mar 23, 2015 6:49 PM in response to dianeoforegon
    Level 1 (0 points)
    Mar 23, 2015 6:49 PM in response to dianeoforegon

    Thanks for the tips.  I will try some of your suggestions.  Here is the crash report:

     

    Microsoft Error Reporting log version: 2.0

     

    Error Signature:

    Exception: EXC_BAD_ACCESS

    Date/Time: 2015-03-24 01:45:47 +0000

    Application Name: Microsoft Database Daemon

    Application Bundle ID: com.microsoft.outlook.databasedaemon

    Application Signature: MDlr

    Application Version: 14.4.8.150116

    Crashed Module Name: Microsoft Database Daemon

    Crashed Module Version: 14.4.8.150116

    Crashed Module Offset: 0x0004b2e8

    Blame Module Name: Microsoft Database Daemon

    Blame Module Version: 14.4.8.150116

    Blame Module Offset: 0x0004b2e8

    Application LCID: 1033

    Extra app info: Reg=en Loc=0x0409

    Crashed thread: 0

  • by dianeoforegon,

    dianeoforegon dianeoforegon Mar 23, 2015 7:56 PM in response to TeacherTrav
    Level 5 (5,707 points)
    Mac OS X
    Mar 23, 2015 7:56 PM in response to TeacherTrav

    EXC_BAD_ACCESS Error   This is a complicated error with several options to fix.

     

    http://www.office.mvps.org/error/EXC_BAD_ACCESS.html


    Note: Outlook v15 in preview now does not use the Microsoft Database daemon.


    http://products.office.com/en-US/mac/mac-preview