Q: ITunes Keeps Removing/Deleting All My Music
Ok, so I always sync my iPhone to my Macbook Pro at home. When I go to work, I always plug my phone into my work computer (windows) to charge or play music through iTunes, using iTunes simply as a media player. This has worked for me for the past four years. Recently I am finding that when I plug my phone in at work, it will play a song or two, and then it deletes ALL of my music. It shows my music library with the icon of a circle & exclamation point. I then have to go home and re-sync all 3,000 of my songs. It's weird, though.. it happens but not immediately. For example, I was able to listen to all of my music all day at work yesterday, and today when I plugged it in, it erased everything. This has only been happening since the software update, it appears.
If anyone who has experienced this or who would be able to help me, I would greatly appreciate it. =)
PS. I like to manually manage my music at home. I really don't mess with the settings on my work iTunes, but there very well could be something that I am missing.
Thanks in advance!
iPhone 6, iOS 8.2
Posted on Mar 21, 2015 8:45 AM
Community Specialists
Hey smm1129,
It sounds like your iPhone is syncing automatically when connected to your work computer. In order to ensure that this doesn’t happen without your knowledge, use the information in the following article to prevent automatic syncing of your devices on your work computer:
iTunes 11 for Windows: Require a prompt before automatic syncing
https://support.apple.com/kb/PH12320
Take care, and thanks for visiting the Apple Support Communities.
Cheers,
Braden
Posted on Mar 24, 2015 6:23 AM