Doren_Sean_Michael
Level 1 (12 points)
Mac OS X

Q: iCloud Drive not syncing locally

I started this Discussion because there are several started already with the exact same issue, so I’ve tried to find them all and post links to this Discussion, mainly because I have spent over 4.5hrs on the phone with Apple today still with no solution and this is my story.

 

It’s obvious from these other Discussions that there is a problem and Apple needs to fix this issue. Overall Yosemite is working fine excluding this one very big problem.

 

I have updated to all the latest software apps, iOS’s & OS’s.

 

My iCloud Drive is working fine on my iPhone 6 Plus, iPad Air & on iCloud.com.

 

My iCloud Drive is not syncing locally on my iMac.

 

My iCloud Drive on my iMac simply shows an empty folder or broken folders/files. If you place an item in there it doesn’t show up anywhere else and none of the items that are showing up on my iCloud Drive on my iDevices & iCloud.com will show up locally on my iMac.

 

Occasionally I have seen a handful of either Pages, Numbers or Keynote folders with my files with an iCloud icon & a dead progress bar next to them in my local iCloud Drive folder, but none of these files are accessible via their respective local app counterparts, they just appear to be frozen in time.

 

While on the phone with Apple and talking with 3 different representatives (including 2 Senior Advisors) they had me do a whole gambit of things which I have listed below, but none of them did anything constructive. I was told that my issue would now be sent to Engineering and I would have a solution in 1-2 business days.

 

Below are all the things that were attempted & requested by Apple to perform in no particular order. After each request the local iCloud Drive folder was checked and nothing ever changed.

 

1. Zapped the PRAM

2. Booted into Safe Mode (Extensions off)

3. Rebooted cable modem.

4. Rebooted router.

5. Rebooted iMac dozens of times.

6. Tried hardwired & Wi-Fi connections.

7. USB tethered to iPhone using LTE.

8. Signed out of iCloud account & logged back in.

9. Disabled iCloud Drive & reenabled dozens of times.

10. Created another Admin account and switched users.

11. Waited 24hrs+ and still nothing in local iCloud Drive.

12. Reinstalled Yosemite.

13. Repaired Permissions.

 

I hope Apple or someone has a solution for this very soon because it’s impossible to work efficiently when you can’t use your Pages, Numbers nor Keynote apps to create or edit documents locally.

 

The only thing they offered, which I was already aware of, was that I could download my documents from the iCloud Drive via iCloud.com and work with them locally or work with them online at iCloud.com. I’d prefer to work locally using my shared documents, but that’s exactly what I can’t do.

 

Please share if there are other things you have attempted and/or if you have also called Apple in utter frustration and if they offered any solutions other than what I have listed.

 

I’m willing to try anything at this point, but my guess is that there will be an update very soon to address this and other problems.

 

Thank you,

-Doren

iMac, OS X Yosemite (10.10), 3.5GHz Intel Core i7, 32GB, 27"

Posted on Oct 19, 2014 8:09 PM

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Doren_Sean_Michael

Q: iCloud Drive not syncing locally

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  • by toninoh,

    toninoh toninoh Mar 23, 2015 12:42 AM in response to Doren_Sean_Michael
    Level 1 (0 points)
    Mar 23, 2015 12:42 AM in response to Doren_Sean_Michael

    Same problem here. I think it started after upgrading to iOS 8.2.

  • by veggiebot,

    veggiebot veggiebot Mar 23, 2015 5:30 AM in response to Doren_Sean_Michael
    Level 1 (0 points)
    Mar 23, 2015 5:30 AM in response to Doren_Sean_Michael

    Same problem happened to me one day ago when I purchased a new MBP.

     

    Now all my files are on the iCloud and it's simply impossible to get them off the cloud to my local drive.

     

    I have to pause my work and wait for Apple fixing this (if they know this issue does exist).

     

    Really frustrating... better to keep a local copy next time...

  • by Michael Ginsberg,

    Michael Ginsberg Michael Ginsberg Mar 23, 2015 5:36 AM in response to veggiebot
    Level 3 (920 points)
    Apple Watch
    Mar 23, 2015 5:36 AM in response to veggiebot

    You can easily Goto http://www.icloud.com from your browser and download a copy to your hard drive - as all your files are current, just not locally.

  • by Michael Ginsberg,

    Michael Ginsberg Michael Ginsberg Mar 23, 2015 2:10 PM in response to Michael Ginsberg
    Level 3 (920 points)
    Apple Watch
    Mar 23, 2015 2:10 PM in response to Michael Ginsberg

    If I open the Console, I see a ton of HTTP 502 errors from iCloud.

     

    icloud 502 errors.png

  • by gpoulson,

    gpoulson gpoulson Mar 23, 2015 4:10 PM in response to Michael Ginsberg
    Level 1 (0 points)
    Mar 23, 2015 4:10 PM in response to Michael Ginsberg

    I'm seeing the same thing here.  also appears that the cloudd daemon stops trying?  I see a number of entries from this morning, but none since then.

  • by Michael Ginsberg,

    Michael Ginsberg Michael Ginsberg Mar 23, 2015 7:49 PM in response to Doren_Sean_Michael
    Level 3 (920 points)
    Apple Watch
    Mar 23, 2015 7:49 PM in response to Doren_Sean_Michael

    GOOD NEWS!!!!

     

    It looks like Apple fixed the iCloud Drive issue.  Of my 3 Macs, 1 iPhone and 1 iPad, No Devices were syncing for the last week or so.

     

    Happened to look 5 minutes ago and noticed my iMac at home was completely synced correctly

     

    On my iPhone, I opened Keynote and documents that were stuck, were now syncing and counting down (same for Numbers & Pages), in fact, as of right now, iPhone is completely synced up.  Same with iPad, syncing is counting down and syncing everything correctly (was previously stuck).

     

    My MacBook Pro is in the process of downloading files now (didn't before).

     

    I just screen shared my iMac at work and it is in the process of downloading files too (didn't before).

     

    Will check tomorrow and do more testing - but it looks like tomorrow may be a good day.

  • by -Huss-,

    -Huss- -Huss- Mar 23, 2015 8:32 PM in response to Michael Ginsberg
    Level 1 (0 points)
    Mar 23, 2015 8:32 PM in response to Michael Ginsberg

    I can verify that Pages, Keynote & Numbers downloaded and synced mine too, although it looks slow and not syncing right away on my iPhone but I guess at least Apple is working on it! shouldn't have took that much time, But I'm Thankful that at least its being addressed and resolved. Hope we get a more robust iCloud Drive, it still needs a lot of work on the backend. Not as smooth as Google docs... just saying!

  • by Tim Klein,

    Tim Klein Tim Klein Mar 23, 2015 11:41 PM in response to Michael Ginsberg
    Level 1 (6 points)
    Mar 23, 2015 11:41 PM in response to Michael Ginsberg

    Well, I had high hopes...

     

    There was a short flurry of activity as things started syncing once I restarted each app but that quickly came to a grinding halt. One of my files must be trying to upload sideways or something because the whole mess has been bound up again for the past couple hours and is just as constipated as it was for the past few days.

  • by toninoh,

    toninoh toninoh Mar 24, 2015 12:52 AM in response to Doren_Sean_Michael
    Level 1 (0 points)
    Mar 24, 2015 12:52 AM in response to Doren_Sean_Michael

    Seems to work again. Uploaded all my Pages documents which flawlessly synced within 1 or 2 minutes.

  • by Wolff-leipzig,

    Wolff-leipzig Wolff-leipzig Mar 24, 2015 4:45 AM in response to Doren_Sean_Michael
    Level 1 (10 points)
    Mar 24, 2015 4:45 AM in response to Doren_Sean_Michael

    Since today 0700 CET sync seems to work again. All files on every device are alright now.

  • by H2PINC,

    H2PINC H2PINC Mar 24, 2015 6:45 AM in response to Wolff-leipzig
    Level 1 (0 points)
    Mar 24, 2015 6:45 AM in response to Wolff-leipzig

    It is working. It seems a bit unacceptable and poor business not to even acknowledge anywhere (even in your Apple status website) that there isn't an issue. Instead, Apple just quietly fixes the issue and drives it's customers nutty. Is it just me that thinks this?

  • by sldous,

    sldous sldous Mar 24, 2015 8:23 AM in response to H2PINC
    Level 1 (4 points)
    Mar 24, 2015 8:23 AM in response to H2PINC

    As of this morning all my apple devices are now syncing perfectly. Will repost later if this changes.

  • by Wolff-leipzig,

    Wolff-leipzig Wolff-leipzig Mar 24, 2015 9:13 AM in response to H2PINC
    Level 1 (10 points)
    Mar 24, 2015 9:13 AM in response to H2PINC

    Yeah, that is poor customers policy.

    But im quite sure that some programmers are currently being flogged in the dungeons of infinite loop.

  • by ZilexHel,

    ZilexHel ZilexHel Mar 25, 2015 7:29 AM in response to gpoulson
    Level 1 (4 points)
    Mac OS X
    Mar 25, 2015 7:29 AM in response to gpoulson

    Works perfectly now. In fact, I was able to solve the problem already earlier by creating a new profile. Somehow the sync is corrupted profile-specifically, not related to Apple ID or the computer. In other words, simply create a new profile for your computer with the same Apple ID and it should solve the issue, if you still have problems.

  • by IpodHappy,

    IpodHappy IpodHappy Mar 25, 2015 9:59 AM in response to cmaus
    Level 1 (30 points)
    Mar 25, 2015 9:59 AM in response to cmaus

    CMAUS' solution worked for me.  I went through two people at Apple support, the last of whom collected hundreds of log files (25MB) and sent them to engineering after admitting he'd never seen anything like it.  That was days ago and I never heard back from engineering.  With tech support, we tried:

    - downloading uploading from the web app: worked fine

    - rebooting: duh

    - signing in and out of iCloud: duh

    - creating a new user account and signing into an iCloud drive he created: no go

    - deleting the CloudDocs file, which is how I found where it was.  We didn't stop any processes.  No go

    - getting the 23MB of log files

    Total time spent on the phone, 1hour 50 minutes.

     

    My problems started after installing the March SSL bug fixes in OSX.  I had also just signed up to pay for 20GB the day before the problems started, naturally.  It only effected the Pages and Numbers directory, not other directories.  iCloud was downloading about 150kb per day, so it was limping along on a half cylinder or maybe a squirrel engine.

     

    After performing CMAUS' solution, iCloud updated and sync'd in about 5 minutes (I only have about 20MB stored in it).

     

    One trick, to find ~/library, open Finder, click on the Go menu option (top menu), then hold down the "option" key.  Library will show up in the list and you can click on it to open it.   Originally, I wasn't able to run CMAUS' method at first because I couldn't find the library.  Yes, I know I should know more about the OS X system, but after spending 30 years with DOS and Windows, I switched because I just wanted something that would work without tinkering all the time.

     

    Thanks CMAUS!

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