ajj16452

Level 1 (4 points)

Desktops

Q: I have an early 2008 24 inch and am trying to download a film from iTunes which 5.8Ghz. It downloads 2Ghz and freezes

I have an early 2008 24 inch and am trying to download a film from iTunes which 5.8Ghz. It downloads 2Ghz and freezes. any ideas?

Mac OS X (10.7.4)

Posted on Mar 21, 2015 8:32 AM

I have this question too

Q: I have an early 2008 24 inch and am trying to download a film from iTunes which 5.8Ghz. It downloads 2Ghz and freezes

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by Jason L,

Jason L Mar 24, 2015 6:24 AM in response to ajj16452
Community Specialists

Mar 24, 2015 6:24 AM in response to ajj16452

Hey there ajj16452,
Welcome to Apple Support Communities.

From what I gather, your iTunes Store purchase didn't download completely and you’re looking for some troubleshooting suggestions. Take a look at the article linked below which provides a lot of great information that will resolve most iTunes Store download issues.
Resume interrupted iTunes Store downloads - Apple Support

Ciao,
-Jason
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by ajj16452,

ajj16452 Mar 24, 2015 11:20 AM in response to Jason L
Level 1 (4 points)

Desktops

Mar 24, 2015 11:20 AM in response to Jason L

Hi Jason

I tried this before and it has downloaded 1.8Ghz, but will not run or start the movie or continue to download. Out of interest I have managed to download it on my iPad but not the Mac. Any other suggestions would be greatly received

Regards
Alan
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by Jason L,

Jason L Mar 24, 2015 12:22 PM in response to ajj16452
Community Specialists

Mar 24, 2015 12:22 PM in response to ajj16452

Hey Alan,

Due to the nature of the iTunes Store issue, you may find more information using another Apple support resource - https://getsupport.apple.com/GetproductgroupList.action.

-Jason
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