Nicknameul
Level 1 (0 points)

Q: WARNING: Smart cover magnets ruined my screen - iPad

Hello all.

 

I Have an iPad Model A1460. It is the upgraded version of ipad 3, the one that came 6 months after the release of 3. It was the first with the small charge connector.

 

My problem started 1 month and a half aGo. I was playing with my iPad , watching a video on youtube, when my screen started to show weird colours.

So what I did was to restart iPad. Restated iPad and for another hours i had no problem. After that i removed my Smart Cover and wanted to do smth on IPad. But the moment i did that,  my screen would show weird pixels ( either white Or gray ).

 

So i panicked and reattached the SmartCover. That did work for a couple of days, but the problem kept on coming back. I was either playing, facetiming, or reading and if i were to move the SmartCover, it would ruin my screen. After another week, it just did not show anything.

 

Touch works because i can write on it (when i get it to work that is), i can use it to connect to a car and listen to music from it, i can hear facebook notifications as they come in etc... But i can't see anything anymore.

 

If i attach and detach the Smart Cover for a while and maybe try to detach only the lower part and then the lower part, or just play with the cover a lot, maybe i can get it to work for 5 min. After that, it goes to white screen or multiple pixels of different color.

 

Went to an Apple Store.

They told me it's 270 pounds to change the screen, or I can contact support. I'm not gonna pay for this. How is this my fault?? I can get an iPad mini for that cash.

 

Contacted support.

After 2 hours I was told my iPad is a fake one because the serial number does not appear in their System... i've had this iPad for 3 years... Received this iPad as a present and don't have a receipt, so a big F@@@ You from Support. The guy who did this seems as if be wanted to help me, but in the end it went to S@@T. Either receipt, or no help. I don't have a receipt, so what am i going to do?

 

Highly doubt it's a fake. It would have showed up somewhere, Apple would have noticed, iOS would not work, something you know...

 

And again, i've had this iPad for 3 years. How come i could upgrade and do everything as a normal iPad, but as soon as SmartCover ruined my screen, now it's a fake iPad.

Also shouldn't the Genius notice that it's a fake? I got it running for him ( after only 5 min of attach/detach procedure ) and he was able to look in the menu and do whatever he wanted. And how come i've used my user for this iPad, iPhones and Macs, but they cannot see that i've had this ipad for years? Does it not show in the system with my username?

 

What really ****** me off is that i bough this Smart Case because it is Apple made. They could at least write on the package: WARNING: THIS CASE WILL RUIN YOUR IPAD....

 

Anybody has any ideas of what i can do to fix my iPad without paying?

Also it's the principle of it!!!! Apple Smart Cover ruined my iPad, Apple should fix it.

 

Sorry for long post. Hope somebody can help me.

May the force be with you all

iPad, iOS 8.2

Posted on Mar 24, 2015 6:41 PM

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Nicknameul

Q: WARNING: Smart cover magnets ruined my screen - iPad

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  • by Csound1,

    Csound1 Csound1 Mar 25, 2015 8:15 AM in response to Nicknameul
    Level 9 (50,439 points)
    Desktops
    Mar 25, 2015 8:15 AM in response to Nicknameul

    Take it to an Apple Store, let them check it.

  • by Nicknameul,

    Nicknameul Nicknameul Mar 25, 2015 8:27 AM in response to Olaeso
    Level 1 (0 points)
    Mar 25, 2015 8:27 AM in response to Olaeso

    Hello.

     

    I did the exact same thing for 1 month. That's why i waited so long to get it checked. I though it was just a phase and if i just disconnected the Smart Cover (which created the issue), that could help. Played with it for 1 week with the screen working properly, but then one morning woke up to a blank screen.

    Tried to go through the attach/detach, play with the Smart Cover and i could get it to work for 1 min or 2, then back to blank screen.

    Now i can do it easily because i know it's weak points, but i still get 1/5 of the screen White. So i can;t do anything...

     

    Went to Apple Store again after yesterday's support said it was fake, took iPad to Genius and he saw that it was NOT a fake iPad.

    The problem is that it does not show a proof of purchase. That means that the guy who sold it did not add it on the books and pocketed the money, or it was stolen and then sold as new...

     

    Either way i'm f@@@@;. Apple does not want to repair it because it is not in their system, and i'm not paying 270 GBP to fix something that Apple broke. Chicken and Egg thing.

     

    I don't usually do this ( talk to support and get into arguments, write on forums or other stuff ) but for this i have nobody to blame BUT Apple.

    They could have said something when i activated the iPad : Hey man, check your iPad again because something in our system is wrong.

    OR they could say on the Smart Case case: IF you use this Apple certified accessory, you will ruin your iPad's screen ...

    But nobody said anything, i updated it, used it for 3 years man and now that i have a problem, nobody is willing to help a brother out.

     

    So i'll end this discussion with CAPS because there might be other people willing to buy Smart Covers.

     

    DO NOT USE SMART COVER WITH IPAD BECAUSE IT WILL RUIN YOUR SCREEN.

     

    Thank you all for your help and questions

  • by Nicknameul,

    Nicknameul Nicknameul Mar 25, 2015 8:29 AM in response to Csound1
    Level 1 (0 points)
    Mar 25, 2015 8:29 AM in response to Csound1

    That's what i did yesterday and today. Read comment above to understand what happend.

     

    Thank you for your help.

  • by Csound1,

    Csound1 Csound1 Mar 25, 2015 8:57 AM in response to Nicknameul
    Level 9 (50,439 points)
    Desktops
    Mar 25, 2015 8:57 AM in response to Nicknameul

    Take it again, explain that Apple corporate are insisting that it is a fake. speak to the manager.

  • by Drew Reece,

    Drew Reece Drew Reece Mar 25, 2015 12:12 PM in response to Nicknameul
    Level 5 (7,547 points)
    Notebooks
    Mar 25, 2015 12:12 PM in response to Nicknameul

    I have several iOS devices & Macs all used with iCloud non are listed in iCloud > settings page that Ethan7988 suggested.

    The note on that page says you need to use 10.10 & iOS 8 otherwise that page will not show the devices.

     

    Please confirm that the support profile does not have your device listed…

    Apple - Support - Welcome To My Support Profile

    The support profile page does list devices I have registered for the life of my Apple ID, that is where you should see valid Apple devices, not iCloud.

     

     

    Apple also have a 'warranty check' page - your device will show that you are out of warranty, however you should at least show you a device that appears to be an iPad, otherwise something fishy may be going on.

    Apple - Support - Check Your Service and Support Coverage to find the serial number…

    Find the serial number of your Apple hardware product - Apple Support

     

    Good luck with it.

  • by Drew Reece,

    Drew Reece Drew Reece Mar 25, 2015 12:19 PM in response to Nicknameul
    Level 5 (7,547 points)
    Notebooks
    Mar 25, 2015 12:19 PM in response to Nicknameul

    If you are unwilling to pay Apple then the only option would be to buy parts & fit them yourself… (or find someone to fit them).

    https://www.ifixit.com/Store/iPad/iPad-3rd-Gen

     

    That site also has guides detailing how to take it apart - it is not something anyone should do, you need care, patience & the right tools.

     

    P.S. I'm not sure that Apple replace your screen & give you back the same device. I believe they exchange your device for one that has been refurbished. Apple refurbishes the device so it is basically a rebuilt & thouroughly tested device.

  • by Courcoul,

    Courcoul Mar 25, 2015 12:26 PM in response to Drew Reece
    Level 6 (14,193 points)
    Mar 25, 2015 12:26 PM in response to Drew Reece

    That is assuming it is indeed the screen and not some other component...

  • by Kilgore-Trout,

    Kilgore-Trout Kilgore-Trout Mar 25, 2015 12:31 PM in response to Nicknameul
    Level 7 (32,633 points)
    iPad
    Mar 25, 2015 12:31 PM in response to Nicknameul

    The issue of the serial number not being in the system aside:

    1. There is absolutely no evidence in your posts that the smart cover damaged the iPad. In fact it is quite unlikely. Millions of user have smart covers or third party cases with smart cover functionality and have no issues. You may have a hardware issue with the device that is symptomatically related to the smart cover function, but that is hardly evidence of the cover doing any damage.
    2. You iPad is well out of warranty. Considering the above, no, Apple is not going to replace it for free.
    3. Posting here will not change any of that.

  • by Drew Reece,

    Drew Reece Drew Reece Mar 25, 2015 12:49 PM in response to Courcoul
    Level 5 (7,547 points)
    Notebooks
    Mar 25, 2015 12:49 PM in response to Courcoul

    Courcoul wrote:

     

    That is assuming it is indeed the screen and not some other component...

    Yup, it's a gamble when repairing/ replacing parts without Apples ability to test & diagnose parts. It's the same as fixing a car or any other complex device.

  • by Nicknameul,

    Nicknameul Nicknameul Mar 25, 2015 1:28 PM in response to Kilgore-Trout
    Level 1 (0 points)
    Mar 25, 2015 1:28 PM in response to Kilgore-Trout

    Well yeah, i can't prove it to you because you are not seeing what i'm seeing.

     

    Take this example:

    1) iPad working correctly for 3 years.

    2) Remove Smart Cover - iPad flinches and screen goes to double rainbow

    3) Screen not working.

    4) Attach Smart Cover and play with it ( attach/detach) - iPad works again for 1-2 min, then goes back to double rainbow.

     

    What does that tell you?

     

    This is what my Elf eyes see:

    1) the Smart Case

    2) the Magnets inside iPad

    3) Smart Case which interacts with the magnets.

    4) all of the above.

     

    I know it's not gonna solve anything, i just wanted to know if anybody else has had this happen to them.

     

    Thank you for your help

  • by SillyDilly914,

    SillyDilly914 SillyDilly914 Jan 21, 2016 7:31 AM in response to Kilgore-Trout
    Level 1 (0 points)
    Jan 21, 2016 7:31 AM in response to Kilgore-Trout

    Ok so now I'm not only confused, but worried.  Is there anything to show that Smart Covers (Apple made or other) can damage an iPad screen? I just purchased an IPad pro (first iPad I've had so I'm not too familiar w/ all the products yet), but I bought a Smart Cover & a keyboard case; both of which have magnets--either to attach the keyboard to the case, or to allow you to fold and stand the case in different positions. Should I now be worried when using either of these cases that my screen or iPad itself may be damaged? Is this even a valid concern/worry?? Should I be worried about all magnets around my iPad or only certain ones--and if so, which?

     

    Thanks

  • by Michael Black,

    Michael Black Michael Black Jan 21, 2016 8:12 AM in response to SillyDilly914
    Level 7 (24,462 points)
    Jan 21, 2016 8:12 AM in response to SillyDilly914

    SillyDilly914 wrote:

     

    Ok so now I'm not only confused, but worried.  Is there anything to show that Smart Covers (Apple made or other) can damage an iPad screen? I just purchased an IPad pro (first iPad I've had so I'm not too familiar w/ all the products yet), but I bought a Smart Cover & a keyboard case; both of which have magnets--either to attach the keyboard to the case, or to allow you to fold and stand the case in different positions. Should I now be worried when using either of these cases that my screen or iPad itself may be damaged? Is this even a valid concern/worry?? Should I be worried about all magnets around my iPad or only certain ones--and if so, which?

     

    Thanks

    No, it is not a valid concern.  There have literally been tens of millions of iDevices and smart covers and cases sold, all over the world.  If there was a fundamental flaw with the design, or a consistent issue, it would be all over the tech news and Internet long ago.

  • by Kilgore-Trout,

    Kilgore-Trout Kilgore-Trout Jan 21, 2016 9:50 AM in response to SillyDilly914
    Level 7 (32,633 points)
    iPad
    Jan 21, 2016 9:50 AM in response to SillyDilly914

    I concur with Micheal.

  • by SillyDilly914,

    SillyDilly914 SillyDilly914 Jan 21, 2016 10:01 AM in response to Michael Black
    Level 1 (0 points)
    Jan 21, 2016 10:01 AM in response to Michael Black

    Thanks. I never had any concerns previously, or I obviously wouldn't have purchased the cases or covers. But upon receiving the items it hit me that the magnets would come in contact with the the iPad screen itself--and I've grown up hearing never to let magnets come in contact w/ electronics...and reading all these smart case horror stories didn't help either.

  • by lllaass,

    lllaass lllaass Jan 21, 2016 10:04 AM in response to Nicknameul
    Level 10 (188,838 points)
    Desktops
    Jan 21, 2016 10:04 AM in response to Nicknameul

    I also purchased an iPad 4 with a smart cover right after they were released. I had zero problems with it and only replaced it with the iPad Pro this fall because I want the new features of the Pro.

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