Q: My apple remote (the one that came with the device) won't connect. I've replaced the battery; I've unplugged both the box and my router and reconnected everything, and nothing happens.

My apple remote (that came with the device) won't connect. I've replaced the battery; I've unplugged everything, including the router/wifi and reconnected, and still nothing. Not even a blinking light. I've tried holding various combinations of "buttons" on the remote and still nothing. I am stumped. I've only had it for 2 years and haven't even used it that much. Is it just dead? Thanks for any ideas.

Apple TV

Posted on Mar 22, 2015 7:02 PM

I have this question too

Q: My apple remote (the one that came with the device) won't connect. I've replaced the battery; I've unplugged both the box and my r ... more

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by brenden dv,

brenden dv Mar 25, 2015 9:34 AM in response to janle2
Community Specialists

Mar 25, 2015 9:34 AM in response to janle2

Hi janle2,

I'm sorry to hear you are having issues with your Apple TV remote. It sounds like you have been on the right track in troubleshooting this issue. If the remote continues to be unresponsive, you may want to doublecheck the troubleshooting steps outlined in the following article, including taking the remote in for evaluation if necessary:

Troubleshooting the Apple Remote - Apple Support

Regards,
- Brenden
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Q: My apple remote (the one that came with the device) won't connect. I've replaced the battery; I've unplugged both the box and my router and reconnected everything, and nothing happens.

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by brenden dv,

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