WePhoneMA
Level 1 (9 points)

Q: Can not free up storage space after deleting all photo

I have a iPhone5 with ios8.1. I deleted all photo and videos in my photo library to free up space. however, in usage it still shows the photo library used more than 6gb space. in "about" page of setting, it shows 800 photos and 70 videos in my iPhone. but I cannot find any photo in photo library, and not from iTunes or iPhoto by connecting to MAC. it bother me for a few weeks. does anyone have a solution?

 

Thanks

 

Ann

iPhone 5, iOS 8.1.1

Posted on Nov 23, 2014 6:30 PM

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Q: Can not free up storage space after deleting all photo

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  • by willo100,Helpful

    willo100 willo100 Mar 11, 2015 11:47 AM in response to WePhoneMA
    Level 1 (5 points)
    Mar 11, 2015 11:47 AM in response to WePhoneMA

    Exactly same problem here. Didn't have iCloud backup enabled for my phone photos either. Has been ongoing for a while but it is beyond a joke now because i've got over a third of my iphone taken up and have just deleted every single image and video on the phone to no avail.

     

    Just glad that i'm not the only one. Though it seems like a fairly huge bug for Apple not to have fixed since what appears to be december!

     

    Ridiculous.

     

    Anybody managed to get into a store at all or spoken to Apple about this?

     

    I've not been on here before but i'm guessing they've got bigger fish to fry than have moderators tend to our whines on the forum?

     

    Will pop in when next passing a store and update this if they manage to offer anything other than "reset your phone"

  • by catasetumkid,

    catasetumkid catasetumkid Mar 19, 2015 2:17 PM in response to WePhoneMA
    Level 1 (0 points)
    Mar 19, 2015 2:17 PM in response to WePhoneMA

    I also have this problem.  I've deleted most photos plus gone through my text messages and deleted photos from there.  Spent all afternoon going through texts, deleting, deleting, deleting......and it freed up 550 kb.  :-(

  • by Everest2,

    Everest2 Everest2 Mar 25, 2015 2:14 PM in response to WePhoneMA
    Level 1 (0 points)
    Mar 25, 2015 2:14 PM in response to WePhoneMA

    ALL I CAN SAY IS ARG!!!!!  SAME PROBLEM.  SO FRUSTRATING.  I AM COMPLETELY OUT OF SPACE ON MY PHONE AND I FIND MYSELF DELETING APS JUST TO BE ABLE TO GET ANYTHING DONE.  CAN ANYONE TELL I'M UPSET BY ALL THE CAPSSSSSSSSS!

  • by Lawrence Finch,Helpful

    Lawrence Finch Lawrence Finch Mar 25, 2015 2:35 PM in response to Everest2
    Level 8 (37,952 points)
    Mac OS X
    Mar 25, 2015 2:35 PM in response to Everest2

    I can't determine from your rant what your problem actually is. I'll make a guess that it is this: Why does my iOS device say I have more photos than I can find?

     

    But if my guess is wrong, please explain better.

  • by LO-PHIL,

    LO-PHIL LO-PHIL Mar 25, 2015 3:16 PM in response to WePhoneMA
    Level 1 (0 points)
    Mar 25, 2015 3:16 PM in response to WePhoneMA

    Or delete an app.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Mar 25, 2015 4:03 PM in response to LO-PHIL
    Level 8 (37,952 points)
    Mac OS X
    Mar 25, 2015 4:03 PM in response to LO-PHIL

    I think that WePhoneMA must have solved the problem in the 5 months since the post you responded to.

  • by Everest2,

    Everest2 Everest2 Mar 26, 2015 6:53 PM in response to Lawrence Finch
    Level 1 (0 points)
    Mar 26, 2015 6:53 PM in response to Lawrence Finch

    Its the same problem in this thread that everyone else is having.  I don't have any photos in my photo library yet Photos & Camera showing 4.2GB being used.  I have used itunes to delete these and they don't show up there either.  Again same problem that everyone else is seeing.  I also don't see where this problem has been solved.  Many on this thread were in 2015

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Mar 26, 2015 6:55 PM in response to Everest2
    Level 8 (37,952 points)
    Mac OS X
    Mar 26, 2015 6:55 PM in response to Everest2

    Why don't you just follow the instructions from the link in the post you just responded to?

  • by Lawrence Finch,Helpful

    Lawrence Finch Lawrence Finch Mar 26, 2015 6:57 PM in response to Everest2
    Level 8 (37,952 points)
    Mac OS X
    Mar 26, 2015 6:57 PM in response to Everest2

    OK, so maybe you don't know how to click a link. Here are the instructions that are in that link:

     

    First, check the Recently Deleted album in Photos, which is a new feature after iOS 8.1. If it's empty you may have run into a strange bug, where deleted photos don't actually get removed. To check for this follow these rather strange instructions:

    • Go to Settings/General/Date & Time
    • Disable Set Automatically
    • Tap on the current date/time and roll it back about 2 years
    • Tap <General in the upper left
    • Launch the Photos app and go to the Recently Deleted album (even if it says there are 0 photos)
    • Is it full of photos? If so, delete them
    • Go back to Settings/General/Date & Time and turn Set Automatically back on

     

    Thanks to @txforever for this solution

  • by Ashtic,

    Ashtic Ashtic Mar 29, 2015 7:02 AM in response to Lawrence Finch
    Level 1 (0 points)
    Mar 29, 2015 7:02 AM in response to Lawrence Finch

    Mr Finch, you are a star! This has been bugging me as my daughters Ipad mini said I had about 10GB of photos. Followed your instructions and it worked like a dream. Now have 10GB available.

     

    Many thanks and I advise others to give it a go!

  • by kerrrie,

    kerrrie kerrrie Mar 30, 2015 5:13 PM in response to Lawrence Finch
    Level 1 (0 points)
    Mar 30, 2015 5:13 PM in response to Lawrence Finch

    Wow - this worked for my kids IPad!! Incredible.  Another Apple PITA solved in some nicely laid out steps - a big thanks Lawrence for posting this.  I have been going a bit crazy trying to sort this out.  Do the good folks @ Apple know this, or how can this be escalated.  To me it is a BIG flaw.  The answer is not intuitive at all.  Maybe a fix should be sent out in the next IOs update.

    Anywho - thanks again!!

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Mar 30, 2015 5:16 PM in response to kerrrie
    Level 8 (37,952 points)
    Mac OS X
    Mar 30, 2015 5:16 PM in response to kerrrie

    I have informed the good folks at Apple through a channel available to me. I'm assuming it will eventually be fixed. But I have no direct knowledge.

  • by 1587vikings,

    1587vikings 1587vikings Apr 4, 2015 8:32 AM in response to Lawrence Finch
    Level 1 (0 points)
    Apr 4, 2015 8:32 AM in response to Lawrence Finch

    Thanks very much Laurence! You ended my frustration about this photo/internal storage problem.

  • by JonathanBoy,

    JonathanBoy JonathanBoy Apr 12, 2015 9:26 AM in response to Lawrence Finch
    Level 1 (14 points)
    Apr 12, 2015 9:26 AM in response to Lawrence Finch

    Thanks Lawrence. This has been driving me and my boyfriend nuts for some time now. I'm pretty tech savvy and I have to say that this certain issue was pretty frustrating to fix. I would have never figured that out on my own. No one likes to do a factory reset if it can be avoided because it feels like all the work you have put into it gets flushed down the toilet.So just wanted to say thanks for finding this fix, it did the trick!

  • by mthomasc,

    mthomasc mthomasc Apr 13, 2015 7:42 PM in response to Lawrence Finch
    Level 1 (0 points)
    Apr 13, 2015 7:42 PM in response to Lawrence Finch

    Thanks Lawrence, I tried your steps but it did not work. I had not turned off the iCloud sync so nothing changed. My space cleared up after shutting down iCloud.

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