HT202716: Update the software on your Apple TV
Learn about Update the software on your Apple TV
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Helpful answers
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Mar 25, 2015 3:32 PM in response to Maria8882by vazandrew,That is because it's not properly connected to the network
Make sure location is set correctly
DNS should be set to auto (settings - general - network)
Make le sure rputer has port 123 open (refer to manual if unsure)
If on wifi try ethernet