Q: windows 7 crash from iphone 6 plus sync with itunes 12.1.1.4

The sync starts and then windows 7 will crash to the blue screen, dump the memory, and try to restart. So far, I have not found a solution to this issue. Please help. (windows 7 crash from iphone 6 plus sync with itunes 12.1.1.4)

iPhone 6 Plus, iOS 8.1.3

Posted on Mar 25, 2015 6:19 PM

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Q: windows 7 crash from iphone 6 plus sync with itunes 12.1.1.4

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by joe_7399,

joe_7399 Mar 28, 2015 1:58 PM in response to strepac
Community Specialists

Mar 28, 2015 1:58 PM in response to strepac

Greetings strepac,

Welcome to the Apple Support Communities!

I understand that iTunes is becoming unresponsive when you connect your iPhone and try to sync it. In this situation, I would recommend reading over the attached article and working through the suggested troubleshooting steps within.

iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch - Apple Support

Cheers,
Joe
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Q: windows 7 crash from iphone 6 plus sync with itunes 12.1.1.4

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by joe_7399,

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