Q: an unknown excel file has appeared on my desktop. It cannot be deleted and I cannot get any information about it. Is this malware? ... more
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Mar 21, 2015 10:33 AMby jeffd55,Hello DerLehr,
Thank you for using Apple Support Communities.
I see you have an Excel file that you are unable to delete. Here is a basic article describing how to delete files. I would take a look at this first and if you are still unable to delete the file, maybe you can reply back and we can try for a more specific answer.
OS X Yosemite: Delete files and folders
Cheers,
Jeff D.
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Mar 23, 2015 9:44 AMby DerLehr,Hello Jeff,
Thanks very much for your reply. I looked over the article you mentioned, but I have tried all of these methods, but only get the response "The item “29394D00” can’t be moved to the Trash because it can’t be deleted." Similarly, I cannot Get Info on the file. This is why I'm so concerned, it just appeared on my desktop, but I cannot touch it, or open it or delete it...
If you have any more tricks up your sleeve, I'd love to hear about them...
Derek
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Mar 26, 2015 2:52 PMby jeffd55,Hi Derek,
Here is another article that may help you delete this file. It offers several options to delete problematic files.
You can't empty the Trash or move a file to the Trash - Apple Support
Regards,
Jeff D.
