HT204204: Update the iOS software on your iPhone, iPad, or iPod touch

Learn about Update the iOS software on your iPhone, iPad, or iPod touch
sspri2015
Level 1 (0 points)

Q: After reset cannot activate my phone

Hello,

 

I was wondering if anyone could help me please.?

 

I have a iphone 5 and I done a factory reset on it, and now it is asking me for activation, I know it's my email address and I also know the password.

When I type in the correct information, it says that this phone cannot be activated with this email address.

 

Can anyone please help.?

 

Thank you in advance,

 

Simon

iPhone 5, iOS 8.2

Posted on Mar 26, 2015 6:20 PM

Close
sspri2015

Q: After reset cannot activate my phone

  • All replies
  • Helpful answers

  • by Lawrence Finch,Helpful

    Lawrence Finch Lawrence Finch Mar 26, 2015 6:22 PM in response to sspri2015
    Level 8 (37,891 points)
    Mac OS X
    Mar 26, 2015 6:22 PM in response to sspri2015

    It sounds like you are not the first owner, and the phone is activation locked to a previous owner. If that's the case you cannot activate the phone without the cooperation of the previous owner.

  • by sspri2015,

    sspri2015 sspri2015 Mar 26, 2015 6:30 PM in response to Lawrence Finch
    Level 1 (0 points)
    Mar 26, 2015 6:30 PM in response to Lawrence Finch

    Hello, thank you for getting back to me so quickly.

     

    The Phone was registered to me with my own email address it shows the first letter of my activation as s which is right, but when I type in the email address and the password which the phone was setup with and working, it says that I cannot activate the phone with this email address even though it was activated before the reset.

     

    Thank you again for getting back in touch with me.

     

    All the best,

     

    Simon

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Mar 26, 2015 6:33 PM in response to sspri2015
    Level 8 (37,891 points)
    Mac OS X
    Mar 26, 2015 6:33 PM in response to sspri2015

    Log in to https://iCloud.com/find using your Apple ID and passcode. Do you see the phone in the list of devices? If you do you can remove it from the account. If you don't then the passcode or user ID used to set up the phone is incorrect.

  • by sspri2015,

    sspri2015 sspri2015 Mar 27, 2015 4:01 AM in response to Lawrence Finch
    Level 1 (0 points)
    Mar 27, 2015 4:01 AM in response to Lawrence Finch

    Hello, again.

     

    Sorry about not getting back to you sooner.

     

    I have logged into my Icloud using your link, my email and password were both accepted, but I do not see the Iphone, I have verified my email address I have also verified a second email address in the Icloud.

     

    I do not see the Iphone listed in the devices, and the email I used in the first setup is the one I am trying to reset-up the phone with.

     

    I know it is asking a lot but if I send you my user name and password for Icloud could you have a look.?.

     

    I'm really new to the Iphone thing, so I do get a bit lost

     

    Thank you once again,

     

    All the best,

     

    Simon

  • by AmishCake,

    AmishCake AmishCake Mar 27, 2015 5:57 AM in response to sspri2015
    Level 6 (9,381 points)
    Mar 27, 2015 5:57 AM in response to sspri2015

    It's not wise to send your iCloud credentials to anyone else. If you do not see your device in your account, that means it was not set up under your account.

  • by sspri2015,

    sspri2015 sspri2015 Mar 27, 2015 8:06 AM in response to Lawrence Finch
    Level 1 (0 points)
    Mar 27, 2015 8:06 AM in response to Lawrence Finch

    Hello, again.

     

    Thank you once more for getting back intouch with me.

     

    I have managed to sort out the problem.

     

    It was a spelling mistake on my origional email I used to activate the Iphone, I missed a 0 out of my email.

     

    So thank you once again for all your help.

     

    It is really appreciated.

     

    All the best,

     

    Simon

  • by jenniferfromlynchburg,

    jenniferfromlynchburg jenniferfromlynchburg Jul 15, 2016 5:32 PM in response to Lawrence Finch
    Level 1 (4 points)
    Jul 15, 2016 5:32 PM in response to Lawrence Finch

    I have the same problem. It is on my list of devices. If I remove it will I be able to activate the phone or what is the next step?

     

    Thanks!

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Jul 15, 2016 5:37 PM in response to jenniferfromlynchburg
    Level 8 (37,891 points)
    Mac OS X
    Jul 15, 2016 5:37 PM in response to jenniferfromlynchburg

    If you have the same problem the solution already posted (enter the correct email address) will fix it. If this doesn't fix it you do not have the same problem, you have a different problem with a similar symptom.

  • by jenniferfromlynchburg,

    jenniferfromlynchburg jenniferfromlynchburg Jul 15, 2016 6:20 PM in response to Lawrence Finch
    Level 1 (4 points)
    Jul 15, 2016 6:20 PM in response to Lawrence Finch

    Any suggestions?

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Jul 15, 2016 6:40 PM in response to jenniferfromlynchburg
    Level 8 (37,891 points)
    Mac OS X
    Jul 15, 2016 6:40 PM in response to jenniferfromlynchburg

    jenniferfromlynchburg wrote:

     

    Any suggestions?

    NNot until you describe your problem in some detail, as the one that started this thread has been solved.